I had the Paid card then later went to the free card and my wife got her free card.
They screwed over my wife last year. I had to file a complaint with the feds to get them to respond.
This time they did it to me. I've had enough of BoA. Worst customer service. Chase was so good when I called them about an issue.
I planned to close our accounts but I decided not to. We just cut up the cards and there will be no more charges but by keeping them open, it helps keep my credit rating high (822 now) and I am protected from losing my points. I also get the 5% point rebate on the points I use although I won't be getting any more points.
I've just had enough with them.