Talking of worse, I have a good example of the sort of thing that needs fixing at NJT.
I was on my way home the other day. I got to PJC just as the train pulled in--I thought how rare is that? And got to TRE and the light rail was there with a perfect connection! I was looking forward to one of the smoothest NJT trips ever, when:
We got out of TRE, and very soon (before the next station), the train came to a sudden and rough stop. It turned out that the brakes weren't working properly. We then sat in the train for an hour and a half while they tried to figure out what was wrong with the brakes and fix them, while three other trains (which we could have been transferred to--they were all half empty) went right by us. We (the passengers) all thought of doing this immediately.
After an hour and a half, they told us that they couldn't fix the problem so were transferring us to another train after all. They then got the northbound train to stop, and we transferred to that to take us back to TRE and start again from there. However, the drop from the train to the ground was pretty steep, but there was no step stool (even Amtrak, in spite of its muddle headedness sometimes, knows to put down that yellow step stool).
I did not want to jump down that far and take a chance on twisting an ankle or worse, so I ended up sitting down on the floor of the first train so I could be closer to the ground, jumping down, then turning around and sitting on the floor of the new train and pulling myself up.
After that experience, it seems to me that NJT does okay (not well, but okay) when things are normal. However, anything out of the ordinary throws them completely. Apparently they are not allowed to use common sense.
There was one nice surprise: I always think of NJT commuters as grumpy, but everyone was still in good humor by the end, and we had actually formed new friendships! When we got on the new train, the automatic tape said, "Thank you for riding the RiverLine," and we all burst out laughing.
Edited by Mystic River Dragon, 18 January 2018 - 01:01 PM.