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"Lunch isn't included" (in fare on 21 from Fort Worth)?


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#61 JoeBas

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Posted 10 January 2018 - 09:47 AM

Yes, but you did all that in a different age, before policies were "Zero Tolerance", and when common sense was prized (nay, expected). 

 

Nowadays, most corporations just want people who will "follow the policy".  



#62 Green Maned Lion

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Posted 10 January 2018 - 01:42 PM

Different age? Im 33.
Travelled: Broadway Limited (1), Lake Shore Limited (6), Capitol Limited (7), Empire Builder (1), Southwest Chief (2), Sunset Limited (1), California Zephyr (3), Coast Starlight (2), Silver Meteor (5), Silver Star (5), Silver Palm (2), Crescent (1), Cardinal (4), Auto Train (4), Pennsylvanian (2), Palmetto (1), Acela Express (1), Empire Service (1), Northeast Regional (11), Keystone Service (1) --- Total Miles: 50,144 --- Total Trains: 61
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#63 JoeBas

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Posted 10 January 2018 - 02:03 PM

Wow!  I don't know why, had you pegged for much older.  



#64 Bob Dylan

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Posted 10 January 2018 - 02:11 PM

Wow!  I don't know why, had you pegged for much older.  

It's those Jersey Winters! They're hard on people!😁😄
"There's Something About a Train! It's Magic!"-- 1970s Amtrak Ad
 "..My heart is warm with the friends I make,and better friends I'll not be knowing,
Yet there isn't a train I wouldn't take,No matter where its going!.." -Edna St. Vincent Millay

#65 Shortline

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Posted 10 January 2018 - 02:47 PM

I suppose I won't get lunch either then, on the Crescent, leaving BHM at 2:24. Too late for lunch for me anyway, but might have tried the mussels, they seem relatively light. 


Broadway Limited, Ann Rutledge, Misouri Mule, Misouri River Runner, San Diegan, Surfliner, Empire Builder, Sunset Limited, Crescent, Texas Eagle, Blue Water, Wolverine, Pennsylvanian, 3 Rivers, Hiawatha, Heartland Flyer, California Zephyr, Southwest Chief, Lake Shore Limited, Capitol Limited, Northeast Regional, Silver Star, Silver Meteor, Downeaster, City of New Orleans, City of New Orleans via Pullan Rail Journeys.


#66 Mystic River Dragon

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Posted 10 January 2018 - 03:17 PM

On the bright side, I have had quite a different (and very nice) experience on the Silver Meteor when I have stayed at Winter Park. The southbound train gets there at about 12:30 and the northbound leaves about 2:00.

 

Once going down, we were running early (yes, really! :P), and they told me to sign up for lunch anyway just in case there was a delay, and that if there wasn't, they would pack me a lunch to go. (I refused that, of course, because I didn't want to make extra work for them, and they had already been a wonderful dining crew.)

 

And several times on the trip north, the train was late into WPK--arriving at 2:30 or just a bit later, and the minute I boarded, the SCA said to go right down to the dining car and they would serve me lunch.

 

This was a few years ago, and I don't know if the OBS crews are still as good, but at that time, they should have been the model for other train crews to follow.



#67 Bob Dylan

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Posted 10 January 2018 - 04:22 PM

The Diner Crews on the Sunset Ltd. #2 are very good about serving Lunch to Sleeper Passengers that board in El Paso, as long as the Train is there by 330PMish/MT. ( Arrival time is Carded @310pm MT)

Central Time begins @ Sierra Blanca just down I- 10, so even though the Train "loses" an hour, they still try to feed their boarding Sleeper pax.😊

This is also the only LD Train on which I've been offered the Coach Passenger "To Go Special" Dinner. It was a Boxed Chicken Meal served by the Attendant @ your seat for $12 and was Very Good!😎

Edited by Bob Dylan, 10 January 2018 - 04:32 PM.

"There's Something About a Train! It's Magic!"-- 1970s Amtrak Ad
 "..My heart is warm with the friends I make,and better friends I'll not be knowing,
Yet there isn't a train I wouldn't take,No matter where its going!.." -Edna St. Vincent Millay

#68 Green Maned Lion

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Posted 10 January 2018 - 06:50 PM

Wow!  I don't know why, had you pegged for much older.  


Not sure how to take that. :Lol
Travelled: Broadway Limited (1), Lake Shore Limited (6), Capitol Limited (7), Empire Builder (1), Southwest Chief (2), Sunset Limited (1), California Zephyr (3), Coast Starlight (2), Silver Meteor (5), Silver Star (5), Silver Palm (2), Crescent (1), Cardinal (4), Auto Train (4), Pennsylvanian (2), Palmetto (1), Acela Express (1), Empire Service (1), Northeast Regional (11), Keystone Service (1) --- Total Miles: 50,144 --- Total Trains: 61
Most important: Keep it Simple, Stupid!
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#69 JoeBas

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Posted 11 January 2018 - 09:53 AM

 

Wow!  I don't know why, had you pegged for much older.  

It's those Jersey Winters! They're hard on people!

 

 

Hey!  I grew up in Jersey too, so that's no excuse! ;) 



#70 JoeBas

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Posted 11 January 2018 - 09:54 AM

 

Wow!  I don't know why, had you pegged for much older.  


Not sure how to take that. :Lol

 

 

Wise beyond your years? :D 



#71 Chatter163

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Posted 11 January 2018 - 11:55 AM

Since we are talking about the inside of a work van, I really could have cared less. I asked if a tiny discount could be applied to the fabric purchase. When I said tiny, I was expecting 5% and would have been pleased with 15% and overjoyed with 25%. She gave me 75% off. Perhaps that comes across as good customer service to you; but speaking as a retailer, it comes across different: employer hatred. There is no reason to discount this piece anywhere near this much, especially given my attitude, needs, and nature (I look like a disheveled Young Santa Clause complete with overalls). The employee did not care about her employer or their profitability.
 

 
I'd be careful leveling such a charge without evidence.  Seeing as how the piece had already been measured and cut, and had a defect, it would likely have had to been discarded had you declined the offered discount.  Furthermore, she did not immediately jump to "here's 75% off".  As such, it may very well be within policy (or even mandated) to offer a given amount to recoup SOMETHING off of what would otherwise simply be "sunk cost".  
 
YMMV, of course. 

I agree. The poster is making an absurd conjecture. He likely has no idea what the store’s policies regarding this are, and he most definitely cannot possibly determine that an employee, especially someone so nice, “hates their employer.” Clairvoyance would be required.

#72 Green Maned Lion

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Posted 11 January 2018 - 01:49 PM

I hate to get off topic further, but... why is clairvoyance required to divine information from a persons body language, facial expressions, breathing patterns, and other such forms of non-verbal communication?

I, further, my not know the chains precise policies for doing things, but I am quite certain they would never want to take 75% off of a price when said customer was clearly not looking for such a large one. If a manager for a store I owned created such a policy, Id fire them for sabotage, and fire the person that hired them for incompetence at hiring.

Policies for customer satisfaction can go above and beyond what is required or expected, but not above and beyond all reason.
Travelled: Broadway Limited (1), Lake Shore Limited (6), Capitol Limited (7), Empire Builder (1), Southwest Chief (2), Sunset Limited (1), California Zephyr (3), Coast Starlight (2), Silver Meteor (5), Silver Star (5), Silver Palm (2), Crescent (1), Cardinal (4), Auto Train (4), Pennsylvanian (2), Palmetto (1), Acela Express (1), Empire Service (1), Northeast Regional (11), Keystone Service (1) --- Total Miles: 50,144 --- Total Trains: 61
Most important: Keep it Simple, Stupid!
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Avatar and sig were done by my fiance, Corvidophile.

#73 Chatter163

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Posted 11 January 2018 - 03:01 PM

Clairvoyance would indeed be required. Unless the individual said something along the lines of “I hate my employer, and I’m doing everything I can to stick it to them!” you are making a huge leap of logic, based solely on your own personal views. She could have merely been having a bad day—though that seems unlikely, since your earlier post mentioned how helpful she was—but you’ve made an interpretation that is both subjective and illogical. Speculation about the thought process of strangers is always a shaky proposition, something that two people have now pointed out. If I were you, I wouldn’t attempt to defend it further.


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#74 Green Maned Lion

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Posted 11 January 2018 - 04:39 PM

I insist on defending it further. Just because you either can’t do a thing, or have not put in the time to try to learn how to do a thing because you simply assumed it was impossible does not mean that I can’t do it. Human beings are rather simple things, and extremely predictable and their faces read like a book, if you know how to look for it. Its kind of weird, actually. Studies have indicated that children can actually read people better than adults can; I kind of think that instead of failing to learn it, society tries to make us unlearn it with such asinine things as “you can’t judge a book by its cover”.

Maybe you can’t judge a libary book by the color of its cover, but you can sure judge it through other things. A book with well ruffled pages has been read much. One that has a worn cover has been treated with a lack of respect. A book with a stiff and pristine spine has never been opened; this actually reads as an no-read, because we don’t know how anyone reacted to a book they never opened. But if only the beginning of the book is heavily ruffled, we can then ascertain that it probably isn’t a very good book. If the title reads like click bait, it probably has no substance, since there was no other reason to pick it up. And so on and so forth. People are very much the same.

If you look at me, you can tell a lot. I have a broken nose, and a cauliflower ear- I have been in a lot of fights in my life. I am very overweight and have discolorations from scars on my skin- I am diabetic and not in good health. I limp and walk with a cane- same thing. My hands shake and I have flushed skin- because I am an alcoholic. The fact that I look unkempt and have a beard down to my chest is suggestive that I am not interested in presenting a good physical appearence. You couldn’t read any of this? I bet you could if you tried to learn.

As you said, and you are right, if the employee was having a bad day, she would not have been helpful to me, especially in a manner that precluded me spending more money on a more expensive material that would have also done the job, but made her employer more money. She also thoroughly criticized her employer to the customer infront of me in line. As did several of her co-workers. A culture of criticism of an employer is usually a bad sign.

I’m sure I have had employees who don’t like me; I know I have. Actually, its simply a balance of probability- almost nobody likes me. I don’t blame them; I am insufferable. But when they start telling customers such a thing, it is time for them to go.
Travelled: Broadway Limited (1), Lake Shore Limited (6), Capitol Limited (7), Empire Builder (1), Southwest Chief (2), Sunset Limited (1), California Zephyr (3), Coast Starlight (2), Silver Meteor (5), Silver Star (5), Silver Palm (2), Crescent (1), Cardinal (4), Auto Train (4), Pennsylvanian (2), Palmetto (1), Acela Express (1), Empire Service (1), Northeast Regional (11), Keystone Service (1) --- Total Miles: 50,144 --- Total Trains: 61
Most important: Keep it Simple, Stupid!
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Dream of love, dream of me, for you are my love. I love you.
Avatar and sig were done by my fiance, Corvidophile.

#75 neroden

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Posted 14 January 2018 - 04:18 PM

Wow!  I don't know why, had you pegged for much older.


Not sure how to take that. :Lol


I would also have pegged you as older. Grumpy beyond your years? :-)

Nobody can peg my age online (I remember someone saying "Sometimes I think you're a 60-something, sometimes I think you're a 20-something".) In person everyone thinks I'm younger than I am.

Edited by neroden, 14 January 2018 - 04:21 PM.

--Nathanael--

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#76 VentureForth

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Posted 16 January 2018 - 01:15 PM

Wow!  I don't know why, had you pegged for much older.


Not sure how to take that. :Lol


I would also have pegged you as older. Grumpy beyond your years? :-)

Nobody can peg my age online (I remember someone saying "Sometimes I think you're a 60-something, sometimes I think you're a 20-something".) In person everyone thinks I'm younger than I am.

48?

14,223 Amtrak Miles. Many more to go.
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#77 Thirdrail7

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Posted 16 January 2018 - 02:00 PM

This reads well. ^_^

 

I would also have pegged you as older. Grumpy beyond your years? :-)
 
 

They say laughter is the best medicine. Obviously they never posted on AU.


#78 randomguy65

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Posted 30 January 2018 - 01:13 PM

I have one final update to this story.

The manager of the Texas Eagle (this is what he called himself) called me personally and apologized profusely. He gave me his work cell number and told me if I ever ride the Eagle/Sunset again and encounter a problem, to please call him.

Amtrak Customer Service has been very good to me, and this just made it better.

Edited by randomguy65, 30 January 2018 - 02:44 PM.


#79 JoeBas

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Posted 30 January 2018 - 01:56 PM

That's two final updates.  



#80 Bob Dylan

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Posted 30 January 2018 - 02:39 PM

Good news! If only the Washington and Chicago Amtrak Suits were this proactive and helpful!😎

Edited by Bob Dylan, 30 January 2018 - 02:39 PM.

"There's Something About a Train! It's Magic!"-- 1970s Amtrak Ad
 "..My heart is warm with the friends I make,and better friends I'll not be knowing,
Yet there isn't a train I wouldn't take,No matter where its going!.." -Edna St. Vincent Millay




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