Well, as usual, I can count on great information on here -- and of course, a few not great and mean-spirited ones.
I take several Amtrak trips annually - short- and long-routes.
A few things have changed, however, since I have felt a need to really complain about something.
1. Joe Boardman is no longer the CEO. There used to be quite a bit of chatter (and dare I say consensus if there is such a thing among this group!) that writing to him/his office was a great way to voice complaints *AND* get action.
Since he is no longer the CEO, it made sense to me to ask others to see if anyone had any luck recently with writing to the new CEOs.
2. The last two times I had to complain, I used the online method and called (as I was instructed by an Amtrak phone agent who couldn't help me with something.)
3. I had two instances on my most recent LD trip where I was handed a card (without me asking for it) when there were service issues/late trains. So, I wondered if this was something new or in addition to the other methods listed above.
So, sometimes folks, a question is really a question...and you can keep the assuming to your own ass-u-ming selves!