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SWC - To Las Vegas NEVADA (Kingman, AZ)


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#1 ciship

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Posted 30 December 2017 - 03:38 PM

I've taken the Chief to California many times always boarding in Kansas City.  Our Christmas this year was to be spent in Las Vegas, NV.  The closest I could get there by train was to get off

in Kingman, AZ.  My "ride" had to drive in from Las Vegas to pick me up.

 

Train arriving in Kingman was only about 30 minutes late (not bad at all!).  It's in the middle of the night, but it's a well lit area and we were fine.  Our attendant in the sleeper car was MIA most

of the travel time.  I think he said his name was Patricio.   Only saw him when we were getting on.  I couldn't find him to let us out in the middle of the night, and he never came by our sleeper to let us know our stop was approaching.  Some other man who was dressed like a conductor just happened to be coming by and I asked him if he could let us out at our stop (and he did).  Two of the three dining car servers were just NOT good.  Orders delivered wrong, lecturing us on the speaker system, grumpy....etc...  One of the dining car servers was fantastic!  He was in the spirit of Christmas, wore fun Christmas garb, sang carols, cheery, polite, etc.  Wish I could have had him for all the meals.  You could tell the other two hated their jobs (and all the passengers).

 

Return was almost two hours late (I've had worse).  Didn't pick us up until about 4 a.m.  We went to the little waiting room provided.  There were three homeless people sleeping in the chairs and on the floors.

No sign of an attendant when we arrived, so my husband would not leave us.  After about 30 minutes, an attendant showed up and questioned the homeless folks and then realizing they were not ticketed 

passengers, sent them on their way.  It was a cold night, so my husband followed them out and gave all three of them some $$$$ so they could go get some food somewhere.  Attendant on site was very

informative and accommodating.  Kept an eye on us while we waited.

 

My sleeping car attendant on the return trip was "Brian".  Very nice fellow.  Very kind and accommodating.  Unfortunately, all the dining car staff disappointed again.  I kept trying to tell myself that they were

just exhausted and needed some rest....but, I'm not sure that was it.  They just seemed miserable in their jobs.

 

Food coming and going was good for the train.  They ran out of "meat" dishes for dinner on the return, so we had salad, green beans, baked potatoes, and kids mac and cheese.

 

Met some fascinating folks who I truly enjoyed.

 

  



#2 OBS

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Posted 31 December 2017 - 06:40 PM

Thanks for the report, and pls give Amtrak some feedback regarding the poor performing employees. The new president is seriously interested in improving customer service!



#3 seat38a

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Posted 01 January 2018 - 07:26 AM

Yup sounds about right for the dining car crew. My experience with two waiters on CS train 11 wasn't great either. One I think was loosing his mind and the other one definitely hated his job. The young gal who served our table for dinner on the first night was spectacular and so was the gal working the PPC. It seems the longer one works at Amtrak, the more miserable they become. (except Alice Wong who retired couple of years ago.)



#4 greatcats

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Posted 02 January 2018 - 11:19 PM

I met Alice a few years ago. I asked about the fish on the menu, which was tilapia. Alice remarked, “ You don’t want that. It’s hospital food. “. This was on the Sunset and she lived in Las Vegas.


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I was a commuter railroad employee in NJ for many years until 2002, and have since been a tour guide at Grand Canyon National Park and Ketchikan, Alaska. Also, have been a National Park Volunteer at Hawaii Volcanoes and now Sunset Crater Volcano near my home. If not on Amtrak, also like long road trips, camping some of the time.

#5 Devil's Advocate

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Posted 03 January 2018 - 11:34 AM

Yup sounds about right for the dining car crew. My experience with two waiters on CS train 11 wasn't great either. One I think was loosing his mind and the other one definitely hated his job. The young gal who served our table for dinner on the first night was spectacular and so was the gal working the PPC. It seems the longer one works at Amtrak, the more miserable they become. (except Alice Wong who retired couple of years ago.)

 

I've noticed the same thing.  If they're young they at least try to do a good job.  If they're old they often succeed at doing a lousy job.  My experience on US airlines is similar in this regard.  It's not a perfect predictor but it's surprisingly accurate.


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