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Chicago metropolitan lounge foolishness


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#1 Steve4031

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Posted 02 December 2017 - 02:01 PM

I am select plus. Was initially denied guesting another traveler in who was traveling with me. I ended up calling guest rewards who spoke with the manager who had denied us entry. <employee names removed> If your guest is denied entry I suggest calling agr. They will speak by phone with stubborn employees.

I also sent a complaint in to Amtrak.


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Edited by PRR 60, 02 December 2017 - 02:52 PM.
Employee names removed


#2 Bob Dylan

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Posted 02 December 2017 - 02:03 PM

Thanks for the update Steve! We just thought,wrongly,that this Chicago foolishness had been corrected with New Management,New,Employees and the move to the New Metro Lounge.😣
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#3 Palmetto

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Posted 02 December 2017 - 02:38 PM

Sounds like poor training, doesn't it?  



#4 KmH

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Posted 02 December 2017 - 03:42 PM

Or because it's Chicago?  ;)


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#5 Steve4031

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Posted 02 December 2017 - 03:57 PM

Its pretty bad when the manager does not know. And us unapologetic and has a nasty attitude when caught out


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#6 FrensicPic

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Posted 03 December 2017 - 03:34 PM

Last July, my wife and I were in the Chicago lounge on sleeper tickets. The desk person let us bring in my wife's cousin, who was not Amtrak ticketed, to visit with us while we passed the time.


John...

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