According to the article Amtrak did take complaints seriously and fired this employee in the past. But thanks to special protections afforded to union members and railway employees they were later forced to rehire him again.
Perhaps I am reading this incorrectly but it seems to me that he was fired twice. Once in roughly 2002 and once in 2006:
But Michael George, the victim's Great Falls attorney, alleges Amtrak had records of Pinner's employee misconduct from 2000, specifically incidents of hostility against white women, when he told a female co-worker, "You're the typical garden variety type, and that's a typical Anglo-Saxon trait," and on the same day told another, "I have no trouble strangling a white woman."
Two years later, another complaint was filed against Pinner for violating Amtrak's personal conduct, honesty and safety policies. Court records don't include any specifics about the violation, but Pinner was dismissed as a result of the complaint, although he was reinstated five months later, according to court documents
And in 2006, the train company launched a "formal investigation" into Pinner for reportedly selling pornography while on the job. The company reportedly learned about Pinner's endeavors when he told a van driver he was selling X-rated adult videos, and handed the driver a bag of them.
Court documents filed by Amtrak attorneys state the company did act on Pinner's misconduct, and actually terminated him in 2006.
In all my years of riding on Amtrak I've never once seen an on-duty conductor actively counter or correct the actions of a sleeper/coach attendant or dining crew. Nor does Amtrak ever bother to explain to their customers how their structure of escalation and accountability is supposed to work. Even if you call Amtrak while on the train they cannot seem to do anything to resolve a dispute while you're still aboard. So far as I can tell Amtrak offers no practical method for immediate conflict resolution other than kicking the customer off the train.
It used to happen quite a bit. However, it calmed down when the Boardman regime came in. The lines became blurred under layers of management and protocol. When Gunn was in charge, it was a pot luck. Crew members and passengers alike were booted off the train. I remember a conductor that had his engineer dragged off in handcuffs mid trip! Hopefully, Moorman's plan to streamline management will bring back an era of clear responsibility and accountability.
This is terrible for the lady involved and I would think if they had a shred of decency, a settlement would occur ASAP.
Edited by Thirdrail7, 27 November 2017 - 09:13 PM.