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Amtrak Store in Chicago Closed


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#1 Railroad Bill

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Posted 19 October 2017 - 09:20 PM

Some sad news that the Amtrak Store in CUS has closed. I bought some nice pins and T-shirts on our trip in June but this trip I found the gates down and all merchandise gone. I talked to a Red Cap who had entered the room and he said his understanding was the store would be closed for foreseeable future. He said it was a bad idea for Amtrak since he saw lots of people buying souvenirs there.  More cuts to save money? :(


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#2 bmjhagen9426

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Posted 19 October 2017 - 09:52 PM

Some sad news that the Amtrak Store in CUS has closed. I bought some nice pins and T-shirts on our trip in June but this trip I found the gates down and all merchandise gone. I talked to a Red Cap who had entered the room and he said his understanding was the store would be closed for foreseeable future. He said it was a bad idea for Amtrak since he saw lots of people buying souvenirs there.  More cuts to save money? :(

Very likely to cut costs. Heard on FB that it has been down for a while (since a week or two ago, maybe longer). Trying to appease the bean counters, perhaps? Or maybe in damage control mode before the Big Rip, is my guess. I describe the Big Rip for Amtrak as follows:

 

Amtrak's Big Rip Explained

 

1. Onboard/station services cut

2. LD Ridership/popularity down

3. LD Fundings cut

4. LD Routes cut

5. Non-NEC Corridor ridership/popularity down

6. Non-NEC Corridor fundings cut

7. Non-NEC Corridor routes cut

8. NEC privatized

 

Final resting state: Amtrak as we know it ceases to exist. This looks like a conspiracy to allow Amtrak to be gutted.

 

Now let's compare to the real Big Rip theory

 

1. Clusters of galaxies ripped apart

2. Galaxies ripped apart

3. Star clusters/binary star systems/planetary systems ripped apart

4. Stars and planets ripped apart

5. Molecular structures ripped apart

6. Atoms disintegrated

7. Spacetime fabric ripped apart

 

Final resting state: An infinitely stretched universe filled with random elementary particles.

 

The two looks similar, does it? 


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#3 MisterUptempo

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Posted 19 October 2017 - 09:55 PM

 nvm


Edited by MisterUptempo, 19 October 2017 - 10:05 PM.


#4 tim49424

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Posted 19 October 2017 - 10:06 PM

Some sad news that the Amtrak Store in CUS has closed. I bought some nice pins and T-shirts on our trip in June but this trip I found the gates down and all merchandise gone. I talked to a Red Cap who had entered the room and he said his understanding was the store would be closed for foreseeable future. He said it was a bad idea for Amtrak since he saw lots of people buying souvenirs there.  More cuts to save money? :(

 

I saw the closure while I was in CUS last week. I have my doubts they will reopen as they've been liquidating merchandise for the last year.  Also, if you check the online store there are many items on clearance and even more have been discontinued and removed.  


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#5 Acela150

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Posted 20 October 2017 - 12:04 AM

I've contacted "Amtrak Matt" who is in charge of the online store and products for any information he may be able to provide. When I hear something I'll post it here as soon as I can. 


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#6 Dave Van

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Posted 20 October 2017 - 12:21 AM

Where was it....I never saw it.....


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#7 bmjhagen9426

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Posted 20 October 2017 - 12:23 AM

Where was it....I never saw it.....

It should be down the slope from the Met Lounge/Great Hall area...opposite from the former bag check area (Last time I was in CUS was in early January, so it would be hard to tell without a photo)


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#8 AmtrakBlue

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Posted 20 October 2017 - 04:35 AM

Maybe it was closed for upcoming remodeling at CUS for that area?


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#9 tim49424

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Posted 20 October 2017 - 05:41 AM

 

Where was it....I never saw it.....

It should be down the slope from the Met Lounge/Great Hall area...opposite from the former bag check area (Last time I was in CUS was in early January, so it would be hard to tell without a photo)

 

 

It was in the old passenger services area.....which was across from the old ticket counters.


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#10 AmtrakBlue

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Posted 20 October 2017 - 06:09 AM

This descriptions of what was there before don't help those who have never been to the station or when they have did not place a mental picture of everything (at least what they did not use - like bag check, passengers service and ticket counter) at CUS.

 

I was there a few weeks ago.  It is located on the lower level along the wide hallway that connects the main station and the great hall.  That hallway has a slope to help identify it.  The floor, at the time I was there, was covered with leaves.  :o

 

As I recall, the Amtrak Store was behind me on my right.  The new Metropolitan Lounge is past the crossway. 

 

Attached File  IMG_4628_CUS_AutumnLeaves.jpg   219.35KB   47 downloads



#11 tim49424

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Posted 20 October 2017 - 08:30 AM

Also, the "old" store is next door to the Newsstand.


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#12 SarahZ

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Posted 20 October 2017 - 10:32 AM

It's by the fountain and escalators up to Canal St.

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#13 ChuckL

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Posted 20 October 2017 - 11:25 AM

It's by the fountain and escalators up to Canal St.

Please clarify that a new store has now opened, or not. The earlier posting with the red cap's comment caused some confusion.


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Edited by ChuckL, 20 October 2017 - 11:27 AM.


#14 AmtrakBlue

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Posted 20 October 2017 - 11:37 AM

 

It's by the fountain and escalators up to Canal St.

Please clarify that a new store has now opened, or not. The earlier posting with the red cap's comment caused some confusion.


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The store was closed and empty when I was there on Oct 3rd



#15 ChuckL

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Posted 20 October 2017 - 11:39 AM

 

It's by the fountain and escalators up to Canal St.

Please clarify that a new store has now opened, or not. The earlier posting with the red cap's comment caused some confusion.


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The store was closed and empty when I was there on Oct 3rd
Thanks AmtrakBlue.


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#16 neroden

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Posted 20 October 2017 - 11:52 AM

I strongly suspect this is clearing out space in preparation for the renovations to Chicago Union Station, which is going to rip that area out entirely in order to open up the concourse.


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#17 Chey

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Posted 20 October 2017 - 03:01 PM

When I was at the new CUS metro lounge in September I asked at the front desk if the store had been moved. I was told that it had been closed since June.

As for the online store, I ordered something small early last month and got a free "bonus" of an Acela teddy bear. Which is very cute but it sure gives me the feeling they're deleting inventory prior to shutting down.

#18 MikefromCrete

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Posted 20 October 2017 - 07:08 PM

Sounds like Amtrak is getting out of the souvenir  business. Perhaps it wasn't profitable. 



#19 A Voice

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Posted 20 October 2017 - 07:28 PM

Sounds like Amtrak is getting out of the souvenir  business. Perhaps it wasn't profitable. 

 

I really don't think we want Amtrak getting out of every business line which isn't profitable.....  :)

 

Though you might well have a point, of course.  



#20 tim49424

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Posted 20 October 2017 - 08:09 PM

The closing of the store has been in the works for about a year.  I saw a t-shirt hanging on the wall and asked if they had it in my size, they told me they didn't.  I asked if there were going to be more on order, I was told that they didn't know.  I asked on the next three or four trips to CUS and stopped asking after about April. Then last week, they were emptied out.  I've also noticed that certain t-shirts on the website were eliminated once supplies ran out.  The posters are gone, there were no 2017 calendars made and many items are on clearance and have been for quite a while.


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Amtrak trains traveled on as of October, 2017:  Pere Marquette, Empire Builder, Hiawatha, Wolverine, Coast Starlight, California Zephyr, Southwest Chief, Pacific Surfliner, Sunset Limited, Texas Eagle, Cardinal, Northeast Regional, Downeaster, Lake Shore Limited, Heartland Flyer, Amtrak Cascades and Ethan Allen





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