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The Amtrak Website Has a "New Look."


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#141 Thirdrail7

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Posted 18 October 2017 - 09:32 PM

I'm having trouble finding information about services in or around the stations. It seems like information regarding the availability of red caps, taxis and connecting transit have been eliminated. It still has the map but parking information is as vague as ever.


Edited by Thirdrail7, 18 October 2017 - 09:33 PM.

They say laughter is the best medicine. Obviously they never posted on AU.


#142 AG1

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Posted 19 October 2017 - 08:18 PM

There are 100+ posts above that have pointed out problems with the revised Amtrak website. 
How many of you have contacted Amtrak directly and informed them of the mistakes, shortcomings, unworkability and omissions of the new site. I don't see any posts about a reply on a complaint made to  Amtrak. 



#143 AmtrakBlue

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Posted 19 October 2017 - 08:27 PM

There are 100+ posts above that have pointed out problems with the revised Amtrak website. 
How many of you have contacted Amtrak directly and informed them of the mistakes, shortcomings, unworkability and omissions of the new site. I don't see any posts about a reply on a complaint made to  Amtrak. 

On Sunday when it first rolled out, I did contact Amtrak via their FB page (a PM) (since the link to "contact us" was broken, too).  They responded back and we went back an forth a few times.  As I recall, the person I was "talking" to was happy that I contacted them about the issue I was reporting.  Eventually my issue was fixed (just double checked it).



#144 ChuckL

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Posted 19 October 2017 - 08:42 PM

There are 100+ posts above that have pointed out problems with the revised Amtrak website. 
How many of you have contacted Amtrak directly and informed them of the mistakes, shortcomings, unworkability and omissions of the new site. I don't see any posts about a reply on a complaint made to  Amtrak. 

Prior to this fiasco of a new website, I had another issue with the iOS mobile app. The regular Amtrak agent transferred me to Internet support, so there's actually a possibility that you could be connected to someone that could carry the concerns forward to, dare i think it, problem resolution.

I'm retired from IT after 30 plus years and this frankly has to be one of the worst software upgrades and migrations that I've seen. But I I'll be good and keep biting my tongue so I don't say what I've really wanted to say for the past couple of weeks.


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#145 TiBike

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Posted 19 October 2017 - 09:57 PM

Just wrestled through my first booking on the new site. It wouldn't let me change a booking I had already started from one way to round trip, then my credit card disappeared from my account. It was there, I clicked to book, the response came back saying that the card had expired (it hadn't and it was showing correctly). When I went back to reenter it, my card info had disappeared. I tried logging out and logging back in and it was still gone. Had to reenter it.

 

On the plus side, I did get a PDF confirmation via email very quickly.

 

ChuckL - +1 :-)


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#146 west point

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Posted 19 October 2017 - 10:01 PM

No replys here yet !



#147 neroden

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Posted 20 October 2017 - 12:38 PM

People should definitely give specific complaints to Amtrak.  I haven't actually made a booking since the new site was rolled out, so I haven't felt that I could give a proper bug report.


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#148 jis

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Posted 20 October 2017 - 01:42 PM

Unfortunately Amtrak seems to be trying to do requirements gathering and the entire development project in terms of a giant bug report :D



#149 quadrock

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Posted 20 October 2017 - 01:48 PM

I made several reservations on the new website two days ago and immediately received email confirmations for all of them. All my reservations show up correctly under "My Trips" on the website as well as under "Upcoming Trips" on the app, so it looks like they were at least able to resolve some of the reported issues.



#150 Chey

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Posted 20 October 2017 - 02:49 PM

Has anyone received an emailed eTicket for a reservation made using the new website yet?

I received one at 2157hrs on 16 Oct 2017.


Same here, I had mine within a minute of making a reservation on the new site.

#151 AmtrakBlue

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Posted 20 October 2017 - 02:57 PM

Unfortunately Amtrak seems to be trying to do requirements gathering and the entire development project in terms of a giant bug report :D

Kinda sounds like the people at my work.  Getting complete requirements AND good data to work with is like pulling teeth.  :P



#152 jis

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Posted 20 October 2017 - 03:00 PM

I have a recent reservation that was modified by Amtrak to reflect a change in schedule. After they made the change, the changed itinerary appears fine on my Smartphone Amtrak App, but the itinerary content has disappeared from the Amtrak web site. Sigh. The original booking was done on the new Amtrak web site.

 

I just requested an email of the eTicket. Let's see what happens. When I made the original reservation no email was sent to me, and now even the content of the itinerary is blank. Needless to say, I am yet to be able to print any eTicket out.

 

Fortunately I have preserved the essentials of it on my Apple Wallet.

 

This whole thing is pretty disconcerting when compared to the few airline reservation web sites that I use often.


Edited by jis, 20 October 2017 - 03:02 PM.


#153 PaulM

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Posted 22 October 2017 - 11:10 AM

I've been getting this since yesterday afternoon.

 

outToLunch.jpg



#154 keith9016

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Posted 22 October 2017 - 11:28 AM

I've been getting this since yesterday afternoon.

 

outToLunch.jpg

Likewise  :(  Guess that is why Amsnag 2.01 is returning strange results!



#155 Rover

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Posted 24 October 2017 - 02:36 AM

I'm retired from IT after 30 plus years and this frankly has to be one of the worst software upgrades and migrations that I've seen. But I I'll be good and keep biting my tongue so I don't say what I've really wanted to say for the past couple of weeks.

 
The worst migration I have ever been a part of in my lifetime was the change in Texas when the Electricity market was de-regulated in 2002, (except for those served by a company owned by a municipality or a utility cooperative.) If Texas were an independent nation, its electricity market would be the 11th largest in the world.

 

All orders for residential and commercial electric service, start service, and stop service, for about 85% of the state now went through a clearing house, who was then supposed to notify each local operator of power stations and power lines to start or stop or repair service.
 
Many hundreds of thousands of orders for stops and order for starts statewide, got delayed for months at the clearing house, due to programming glitches that somehow had not been foreseen in the pre-lauch "testing". One of the larger electric providers, poo pooed the problems by stating that over 98% of all service orders had been accomplished. Well, yeah, with 6 million customers statewide, that 2% of orders still mucked up in the "pipeline" was a LOT of customers calling in to sort out their problems. And that was 2% of all orders over many months... as old orders finally got fixed, new orders coming in were being delayed.

 

I know, because I worked in the telephone frontline customer service for a large electric provider.

 

Before de-regulation, there might have been 3 or 4 times a day when the call light turned yellow to indicate that there were customers holding. That usually cleared up after 10-15 minutes.

 

But, after the de-regualtion mess got into full swing, I would log into my phone pad in the morning, and the call light would be red, meaning there were many many customers already on hold. And the call light stayed red all day long, and was red when I logged off each day.

 

Eventually, after many months, the programmers contracted to come in and fix the mess got it fixed.

 

But you would have just expected more testing for a $24 Billion electric market. Texas, after all wasn't the first state to de-regulate their electric market...

 

I say all that, particularly, because before de-regulation the utility company operation was regulated by Govt. And Amtrak, is also Govt. regulated.


Edited by Rover, 24 October 2017 - 02:45 AM.

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#156 jis

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Posted 25 October 2017 - 10:50 AM

Has anyone been successful in updating their Profile using the new website? I seem to be having singular level of non-success over the last week or so. All that I am trying to do is change a telephone number.



#157 TiBike

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Posted 26 October 2017 - 11:03 AM

It's still sloppy and confusing as all get out. The text for "required medical devices" and "bicycles and bicycle trailers" on the baggage policy page is swapped. The way it reads, only bicycles, bicycle trailers and folding bicycles qualify as medical devices. Personally, I think that's fine, but some people might have an issue with it  :giggle: .

 

On the plus side, the page lists long distance trains as having trainside checked bike service, while the dedicated bicycle page still does not. Even so, it's not clear about where roll up service is available or what, exactly, it is.


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#158 John Bobinyec

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Posted 26 October 2017 - 11:41 AM

Getting the correct train status interactively is a bit tricky.  For example, I checked the status of a train yesterday, the 25th.  Today, the first time I wanted to check on a train, the date (26th) was already filled in.  So I just sent off the request.  It came back with YESTERDAY'S data.  So evidently the pre-filled-in time is just for guidance.  The first time you need to look up a train for that date, you need to click on the date.

 

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#159 jis

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Posted 26 October 2017 - 12:04 PM

I managed to get the site to finally send me an email by over-writing the pre-filled in email address with the same address. Spectacular user friendliness I see. :)



#160 PaulM

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Posted 26 October 2017 - 02:03 PM

Is anyone still getting this using firefox?  Internet explorer does load Amtrak's home page.

 

I've been getting this since yesterday afternoon.

 

outToLunch.jpg

 






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