Jump to content




Help Support AmtrakTrains.com by donating using the link above or becoming a Supporting Member.

Photo

The Amtrak Website Has a "New Look."


  • Please log in to reply
116 replies to this topic

#101 C855B

C855B

    Lead Service Attendant

  • Members
  • PipPipPip
  • 138 posts
  • Gender:Male

Posted 12 October 2017 - 06:52 PM

[sigh]
 

Most of the buttons don't work for me; the site is all but useless. This is like other recently (over-)designed sites these days that don't work on my browser config. I think in my case there must be javascript functions I have blocked because they are tools "the bad guys" use to tunnel viruses, etc.

 

Change is one thing, change that breaks stuff without adding function, features or utility is another. :angry2:


...mike

 

SP San Joaquin Daylight, Metroliner Service (1980), Crescent, Lake Shore Limited, Illini/Saluki, City of New Orleans, Southwest Chief, California Zephyr, Coast Starlight, Surfliner, Sunset Limited, Texas Eagle, Empire Builder. NARP member.


#102 west point

west point

    Engineer

  • Members
  • PipPipPipPipPipPip
  • 1,192 posts

Posted 12 October 2017 - 08:02 PM

One thing is that if sleepers are sold out or close to sold out premium column will show Business class 1st if it is scheduled on a train.  You then have to select the arrow to get sleeper space whether some spots available or sold out ?  That may increase BC sales a lot ? 


Edited by west point, 12 October 2017 - 08:05 PM.


#103 lo2e

lo2e

    OBS Chief

  • Members
  • PipPipPipPip
  • 331 posts
  • Gender:Male
  • Location:Maine

Posted 13 October 2017 - 10:05 AM

One new "enhancement" to the site is that the page where the monthly performance reports are posted has completely disappeared.  I don't know if it is going to come back or if the reports on it are being moved to a different part of the site.  Previously, that page was a part of the "News and Media" portion of the website, but now clicking on News and Media takes you to the all-new (or at least new to me) media.amtrak.com site with absolutely no mention of performance reports.  I hope they don't disappear completely. :ohboy:



#104 jis

jis

    Engineer

  • Members
  • PipPipPipPipPipPip
  • 19,923 posts
  • Gender:Male
  • Location:Space Coast, Florida, Area code 3-2-1
  • Interests:Trains, Planes and Travel

Posted 13 October 2017 - 10:31 AM

One new "enhancement" to the site is that the page where the monthly performance reports are posted has completely disappeared.  I don't know if it is going to come back or if the reports on it are being moved to a different part of the site.  Previously, that page was a part of the "News and Media" portion of the website, but now clicking on News and Media takes you to the all-new (or at least new to me) media.amtrak.com site with absolutely no mention of performance reports.  I hope they don't disappear completely. :ohboy:

They are under "Reports and Documents" at https://www.amtrak.c...-documents.html



#105 lo2e

lo2e

    OBS Chief

  • Members
  • PipPipPipPip
  • 331 posts
  • Gender:Male
  • Location:Maine

Posted 13 October 2017 - 11:07 AM

They are under "Reports and Documents" at https://www.amtrak.c...-documents.html

Oh, thank you!  That'll teach me to use Google... next time I'll just ask here!   :D



#106 jis

jis

    Engineer

  • Members
  • PipPipPipPipPipPip
  • 19,923 posts
  • Gender:Male
  • Location:Space Coast, Florida, Area code 3-2-1
  • Interests:Trains, Planes and Travel

Posted 13 October 2017 - 11:11 AM

 

They are under "Reports and Documents" at https://www.amtrak.c...-documents.html

Oh, thank you!  That'll teach me to use Google... next time I'll just ask here!   :D

 

Dunno. I just went to the "About Amtrak" page and looked it up, without using any fancy search engine :P Sometimes engaging ones own brain instead of depending on mindless search engines yields better results I suppose ;)



#107 RSG

RSG

    OBS Chief

  • Members
  • PipPipPipPip
  • 410 posts
  • Gender:Male
  • Location:Rocky Mountains USA
  • Interests:Travel, rail travel, libraries, current events

Posted 14 October 2017 - 09:24 AM

Amtrak Lite is once again in effect this morning...

 

Also, the home page advises users to also use the app in addition to calling, but much of the app basic functionality is also impaired.



#108 Hytec

Hytec

    Lead Service Attendant

  • Members
  • PipPipPip
  • 201 posts
  • Gender:Male
  • Location:MS Gulf Coast

Posted 15 October 2017 - 05:27 PM

Is the system wide schedule selection still available? I'm referring to the pages that listed NEC #1, #2. and #3, or the ones for each train. I use these most times when I trying to decide on connections, especially with the NEC.

 

I'm sorry if this has already been addressed, but I read the first three pages and didn't see it.



#109 Hytec

Hytec

    Lead Service Attendant

  • Members
  • PipPipPip
  • 201 posts
  • Gender:Male
  • Location:MS Gulf Coast

Posted 15 October 2017 - 05:34 PM

Is the system wide schedule selection still available? I'm referring to the pages that listed NEC #1, #2. and #3, or the ones for each train. I use these most times when I trying to decide on connections, especially with the NEC.

 

I'm sorry if this has already been addressed, but I read the first three pages and didn't see it.

Forget it, just found the link  in a "lower left corner". I would have expected that a timetable link would have been made more obvious. However, I get the sense that the "new" Amtrak wants to do everything for the traveler, rather than expecting that they might be able to think for themselves.



#110 west point

west point

    Engineer

  • Members
  • PipPipPipPipPipPip
  • 1,192 posts

Posted 15 October 2017 - 05:57 PM

Well if you found timetables where ? ? ?

 

can you provide a link ?


Edited by west point, 15 October 2017 - 06:15 PM.


#111 Ryan

Ryan

    Engineer

  • Members
  • PipPipPipPipPipPip
  • 15,490 posts
  • Gender:Male
  • Location:OTN
  • Interests:a fact checker combined with a ferret

Posted 15 October 2017 - 06:38 PM

They're cleverly hidden under "Schedules" with a link that says "Get downloadable schedules for all routes".

Sneaky bastards.
Posted Image

Disclaimer: Any images or links you see in my post may in fact be invasive advertising or even fraudulent phishing attacks silently injected into my post by our spam based hosting service. If anything looks suspicious or inappropriate or you have any doubt whatsoever then do not click any links (particularly those appearing in green and/or with a double underline) or interact with the spam in any way. You may also want to consider using ad-blocking plugins such as Adblock Plus and/or Ghostery)to help reduce the number and severity of advertising scams directed at you.

#112 PaulM

PaulM

    Engineer

  • Members
  • PipPipPipPipPipPip
  • 2,096 posts
  • Gender:Male
  • Location:Quincy, IL
  • Interests:Bicycling, computer programming, website development, concert band, train travel

Posted Yesterday, 04:29 PM

I like the new look.

Much more modern and clean.

 

I don't mean to pick on you specifically because others have said the same thing.

 

Could you point me to something like "Modern and Clean Web Design for Dummies" or a text book for a course entitled "Computer Science 101: Principles of millennial website design"?

 

From what y'all are saying it seems that principle #1 is to make the action area (where the customer is working at the moment) as small as possible.

 

Principle #2 is to surrounded the action area by as many distractions as possible.

 

Principle #3 is to require as many clicks as possible for the straight forward request.

 

Principle #4 is to have drop downs and pop ups cover at least part of the action area whenever your mouse hand twitches.

 

etc.



#113 PaulM

PaulM

    Engineer

  • Members
  • PipPipPipPipPipPip
  • 2,096 posts
  • Gender:Male
  • Location:Quincy, IL
  • Interests:Bicycling, computer programming, website development, concert band, train travel

Posted Yesterday, 04:59 PM

I'm surprised to see that you can now select an upper or lower room.  Interesting also is the fact that on this two segment trip, BC on the first segment and a roomette on the second cost only $4 more than coach all the way.

 

I clicked on "Add to Cart" to see if this was for real; but the summary box on the upper left is no longer provided (that would fowl up the clean, new look).  When I got to the point where it wanted my credit card, I gave up.

 

bug.jpg

 

 



#114 jebr

jebr

    Engineer

  • Forum Manager
  • PipPipPipPipPipPip
  • 2,704 posts
  • Gender:Male
  • Location:MSP

Posted Yesterday, 05:07 PM

My guess is that it's another bug where it's not properly switching to 1 Reserved Coach Seat. Once I keep going through, doing the drop down of the summary in the upper right shows that it becomes a "Reserved Coach Fare."

SRcT475.png



#115 Hytec

Hytec

    Lead Service Attendant

  • Members
  • PipPipPip
  • 201 posts
  • Gender:Male
  • Location:MS Gulf Coast

Posted Yesterday, 05:44 PM

I am a bit disappointed that Amtrak management, or their webmaster felt it necessary to build a completely new architecture from the ground up. The previous site was well laid out, convenient, and easy to maneuver, even for a dinosaur like myself. For instance it would have been quite easy for the webmaster to expand the Superliner sleeper selection to include Upper/Lower.  I can easily imagine that some lower level newbie at 60 Mass. Ave. NE got the bright idea to attract the Millennial generation with something new and exciting that would be flashy like their smart phones, regardless if it was good idea.  When it was pitched upwards, the always disconnected management thought it sounded good and approved it because their grandchildren were always praising their smart phones. Of course management never uses the website for travel, they buzz their secretary.

 

There was a wonderful article in one of my trade journals 40-50 years ago whose title was, "Mr. CEO, When Was The Last Time You Called Your Company's Phone Number To See What Your Potential Customer Hears?". I would love to have that article updated and force current company executives, including Amtrak's, try to maneuver their automated call routing systems and websites. I imagine there would be a number of changes made quickly, especially if their wives/husbands made those calls.  :angry:

 

OK, so I'm opinionated, but they say I'm Lovable..... :giggle:


Edited by Hytec, Yesterday, 05:48 PM.


#116 Bob Dylan

Bob Dylan

    Engineer

  • Members
  • PipPipPipPipPipPip
  • 16,142 posts
  • Gender:Male
  • Location:Austin Texas
  • Interests:Passenger Trains/Travel/Sports/Gov't/ Politics/History/Reading/
    Movies/Music/Space-Ancient Aliens

Posted Yesterday, 05:48 PM

Hytec wins this thread hands down!😉
"There's Something About a Train! It's Magic!"-- 1970s Amtrak Ad
 "..My heart is warm with the friends I make,and better friends I'll not be knowing,
Yet there isn't a train I wouldn't take,No matter where its going!.." -Edna St. Vincent Millay

#117 VAtrainfan

VAtrainfan

    Train Attendant

  • Training
  • Pip
  • 39 posts
  • Gender:Male
  • Location:Portsmouth, VA
  • Interests:Travel (by air or rail or highway), roller coasters

Posted Yesterday, 10:11 PM

Like it or not, this is what most websites look like in 2017. As bugs get squashed and features tweaked, I believe this redesign is a major step in Amtrak courting those under the age of 35.

 

When I read this, I was worried that Amtrak had followed the general trend of light grey text on a white background or white text on a light grey background, like all things iOS tend to insist upon these days. Just checked it out, and I'm glad my fears were unfounded. The new site actually looks rather nice.






0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users