I am a bit disappointed that Amtrak management, or their webmaster felt it necessary to build a completely new architecture from the ground up. The previous site was well laid out, convenient, and easy to maneuver, even for a dinosaur like myself. For instance it would have been quite easy for the webmaster to expand the Superliner sleeper selection to include Upper/Lower. I can easily imagine that some lower level newbie at 60 Mass. Ave. NE got the bright idea to attract the Millennial generation with something new and exciting that would be flashy like their smart phones, regardless if it was good idea. When it was pitched upwards, the always disconnected management thought it sounded good and approved it because their grandchildren were always praising their smart phones. Of course management never uses the website for travel, they buzz their secretary.
There was a wonderful article in one of my trade journals 40-50 years ago whose title was, "Mr. CEO, When Was The Last Time You Called Your Company's Phone Number To See What Your Potential Customer Hears?". I would love to have that article updated and force current company executives, including Amtrak's, try to maneuver their automated call routing systems and websites. I imagine there would be a number of changes made quickly, especially if their wives/husbands made those calls.
OK, so I'm opinionated, but they say I'm Lovable.....
Edited by Hytec, Yesterday, 05:48 PM.