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The Amtrak Website Has a "New Look."


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#41 willem

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Posted 09 October 2017 - 08:40 AM

A roomette may be more expensive than a family bedroom on 28 - usually those options will appear based on price (although a train with both sleeper and business class will show sleeper first.)

 
Thanks for that information. I had not noticed that before, probably because the roomettes have been the lowest priced accommodation.



#42 willem

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Posted 09 October 2017 - 08:50 AM

[...] I've been looking at the website on my 13 inch laptop and it looks fine to me.

 
 

The layout is fine in Safari, on both my desktop and my laptop. It looks fine in Chrome too.

 
Perhaps my laptop is too small. However, requiring a customer to have a larger laptop or live with horizontal scrolling, when the layout could be compressed, is a poor business decision. A company that wants money should make it easy for a customer to decide to give it.



#43 jis

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Posted 09 October 2017 - 09:09 AM

So far I have been unable to pull up any of my existing eVouchers to apply them to a new reservation. I guess this is a new feature to force use of new cash instead of reusing cash put away in vouchers. :P

 

I have tried on Chrome and Firefox so far.



#44 KmH

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Posted 09 October 2017 - 11:20 AM

I like the new look.

Much more modern and clean.


1963U. S. Congress - underground trolley system • Disneyland train (1968/various other dates) • Old Tucson steam train (1969)

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#45 TiBike

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Posted 09 October 2017 - 11:23 AM

The "can't change the selected station" bug is still there. At least on Chrome and Opera on Mac OS X, and Chrome on Linux. It worked properly on Safari and Firefox for OS X.

 

Functionality is impaired in Opera -- the popup menus block the text entry fields.

 

And it's running very slow this morning, taking a minute or more to display train/ticket info.


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#46 jis

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Posted 09 October 2017 - 11:23 AM

Now we await to see it work properly ;)



#47 Eric in East County

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Posted 09 October 2017 - 01:11 PM

As of 11:10 a.m. PDT, the site down for maintenance.



#48 Devil's Advocate

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Posted 09 October 2017 - 01:23 PM

I like the new look. Much more modern and clean.

 

Except now it looks and feels nothing like the product they're selling.  What the website really needs is a gritty stained carpet background with bossy safety commands and extraneous dining announcements randomly flooding your computer speakers.  Then you'd only be missing the chem-soap, fabric detergent, and blue wash potpourri.  :lol:


We've got provisions and lots of beer. The key word is survival on the new frontier. 


#49 neutralist

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Posted 09 October 2017 - 01:24 PM

The main page loads quickly, anything after that is slow as hell. Can't make any reservation at all... keep timing out.



#50 sitzplatz17

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Posted 09 October 2017 - 02:04 PM

I too tried to go through the reservation process and ended up getting a "page not found" error. 

 

While the new look is fine with me, the launch of the site looks to be very poorly done.

 

There's a difference between "a few bugs" and "I can't even purchase your product".


Amtrak Routes I've ridden: Acela Service (4x), Adirondack, Auto Train (9x), California Zephyr (3x), Capitol Limited (4x), Cardinal, Cascades Service (2x), Coast Starlight, Crescent (2x), Downeaster, Empire Builder, Hiawatha Service, Lake Shore Limited, Lincoln Service (2x), Missouri River Runner, Northeast Regional (20x+), Pacific Surfliner (10x), Palmetto, Silver Meteor (2x), Silver Star, Southwest Chief (2x), Sunset Limited (ORL - NOL in '01), and the Texas Eagle.

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#51 jis

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Posted 09 October 2017 - 02:24 PM

Oooh! Now we get the "Amtrak.com Lite Mode", on which I still cannot do what I need to do. But at least one can book a ticket apparently, if no vouchers are involved.

 

I wonder what it takes for such spectacular level of competence for production cut over to a new user front end. Sigh....


Edited by jis, 09 October 2017 - 03:23 PM.


#52 PerRock

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Posted 09 October 2017 - 03:19 PM

 

[...] I've been looking at the website on my 13 inch laptop and it looks fine to me.

 
 

The layout is fine in Safari, on both my desktop and my laptop. It looks fine in Chrome too.

 
Perhaps my laptop is too small. However, requiring a customer to have a larger laptop or live with horizontal scrolling, when the layout could be compressed, is a poor business decision. A company that wants money should make it easy for a customer to decide to give it.

 

 

The new website is set up with auto-scaling. So as your screen width gets smaller the website should flow into a tablet version then down into a mobile version. This functionality is pretty common these days across the internet, but is also pretty new. Some (mainly older versions of) browsers may break the auto-scaling. What browser are you using?

 

peter


Given the choice; I fly Amtrak.
 
http://www.amtraktrainz.com

#53 Anthony V

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Posted 09 October 2017 - 03:32 PM

I got the site to work by clicking on it through Google, but when I get to the site, most of the stations and route pages have large amounts of Mandarin Chinese characters as text, I can't read Mandarin (and I doubt many people on this site can)! Is this just a bug they still haven't worked out on the new site, or are we going to have to learn to read Mandarin in order to use Amtrak.com.


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#54 AmarilloByMornin

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Posted 09 October 2017 - 05:59 PM

Just for fun I tried booking a future trip, just to see how it's working. It didn't have the same look it had earlier but I was able to navigate it. The first screen didn't offer senior passage so I chose adult. Next screen showed the base price of $129 for a coach seat. There was a link for upgrade options which showed the additional price above the base for the various upgrades, biz class, roomette and bedrooms, So I chose one and went on. The next screen gave me the opportunity to change my status to senior. When I did that, the base price became $136.85, about a 10% increase...

I expect the phone reservation lines are busy today.

Even if they did the math wrong, adding instead of subtracting, I thought the senior discount was 15%.

#55 the_traveler

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Posted 09 October 2017 - 06:02 PM

One problem I see is that to use the disability discount, you must call. And apparently if you want any discounts (AAA, Senior, NARP, etc...) - the only options are adult, child and infant.

You no longer can check a discount fare.
Take it easy .......

Take the train instead and enjoy the ride!

The view is much better at 3 feet than it is at 30,000 feet!

#56 AmtrakBlue

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Posted 09 October 2017 - 06:05 PM

One problem I see is that to use the disability discount, you must call. And apparently if you want any discounts (AAA, Senior, NARP, etc...) - the only options are adult, child and infant.

You no longer can check a discount fare.

This is only because they they have the Amtrak.com Lite version up right now.  The new website does have the ability to book discounts- I checked it out yesterday.



#57 SarahZ

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Posted 09 October 2017 - 06:34 PM

 

One problem I see is that to use the disability discount, you must call. And apparently if you want any discounts (AAA, Senior, NARP, etc...) - the only options are adult, child and infant.

You no longer can check a discount fare.

This is only because they they have the Amtrak.com Lite version up right now.  The new website does have the ability to book discounts- I checked it out yesterday.

 

 

Ditto. I was able to select my AAA discount yesterday.


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#58 jebr

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Posted 09 October 2017 - 06:38 PM

Just for fun I tried booking a future trip, just to see how it's working. It didn't have the same look it had earlier but I was able to navigate it. The first screen didn't offer senior passage so I chose adult. Next screen showed the base price of $129 for a coach seat. There was a link for upgrade options which showed the additional price above the base for the various upgrades, biz class, roomette and bedrooms, So I chose one and went on. The next screen gave me the opportunity to change my status to senior. When I did that, the base price became $136.85, about a 10% increase...

I expect the phone reservation lines are busy today.

Even if they did the math wrong, adding instead of subtracting, I thought the senior discount was 15%.

This is likely because the $129 rate was a saver rate, ineligible for discounts. When the senior option was chosen, it reverted to a higher value fare and took the discount off of that.

This isn't the "new website," though, just a basic version when the main website fails.

#59 Bob Dylan

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Posted 09 October 2017 - 06:38 PM

Currently (@ 630pm CDT/10/09) logging on to the full amtrak.com shows a message that due to "issues" one can only book one way and roundtrip fares and check train status.

All other features are unavailable.
"There's Something About a Train! It's Magic!"-- 1970s Amtrak Ad
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Yet there isn't a train I wouldn't take,No matter where its going!.." -Edna St. Vincent Millay

#60 Skyline

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Posted 09 October 2017 - 10:32 PM

Until this new Amtrak site is fully functional, without bugs, why can't they simply revert to the old site which worked reasonably well?

 

At my company, we go through something like this with our intranet every time it undergoes changes--some of those significant, involving a new OS. There is ALWAYS the option to back out of the "new" and temporarily go back to the "old" until the "new" is proven through exhaustive testing to be ready for prime time. This has actually happened more than once, unfortunately. Is this beyond the Amtrak IT department's capabilities?

 

I really hate when software developers unleash a Beta version to the public sphere so real-world users can do the developers' job of discovering bugs. I know some computer nerds will disagree, claiming a new system can't be fully evaluated unless thousands of simultaneous users are in queue. Bull! There is a software solution to simulate thousands of users without infuriating the public.

 

That is sort of what happened when the original ACA website was launched. That is part of the reason the ACA never reached its full potential. Now Amtrak? Exasperating!


Edited by Skyline, 09 October 2017 - 10:33 PM.





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