Jump to content




Help Support AmtrakTrains.com by donating using the link above or becoming a Supporting Member.

Number for Amtrak? - Urgent


15 replies to this topic

#1 Guest_Steve_*

Guest_Steve_*
  • Guests

Posted 27 September 2017 - 01:09 PM

Hi

 

We are due to fly from UK tomorrow and just had an email from Amtrak saying regards our trip from SF to Chicago  "That train has been re-routed, and your connection point has been changed. For your convenience, Amtrak is providing you with alternate transportation. To speak to an Amtrak representative about transportation options call us at 877-231-9448 at your earliest convenience."

 

However, I don't think I can call toll-free USA numbers from the UK - anybody know an alternative "normal" number please? I have looked on the Amtrak site (not in depth as yet) but cannot see anything except toll-free numbers

 

Many thanks



#2 Devil's Advocate

Devil's Advocate

    Engineer

  • Members
  • PipPipPipPipPipPip
  • 9,238 posts
  • Gender:Male
  • Location:Америка
  • Interests:Travel by Planes, Trains, and Automobiles

Posted 27 September 2017 - 01:17 PM

You can dial US 877 numbers from the UK.  Start with 00-1-877-231-9448 and if that doesn't work try 00-1-882-231-9448.  My current mobile phone does all of this in the background without me having to think about it, so if this advice fails you may need to discuss your phone settings and international calling plan with your service provider.


Edited by Devil's Advocate, 27 September 2017 - 01:24 PM.

I used to be with ‘it,’ but then they changed what ‘it’ was. Now what I’m with isn’t ‘it,’ and what’s ‘it’ seems weird and scary.


#3 lo2e

lo2e

    OBS Chief

  • Members
  • PipPipPipPip
  • 331 posts
  • Gender:Male
  • Location:Maine

Posted 27 September 2017 - 01:20 PM

I believe you can still dial a toll free number from the UK.  According to https://www.howtocal.../toll-free.html

 

US toll free number 1 800 000 0000 would be dialed from the UK by adding 00 to it: 00 1 800 000 0000;

 

So the Amtrak number would be dialed 00 1 877 231 9448 from the UK


Edited by lo2e, 27 September 2017 - 01:21 PM.


#4 Guest_Guest_*

Guest_Guest_*
  • Guests

Posted 27 September 2017 - 01:35 PM

Thanks all - I was obviously wrong! Currently on hold

 

Now speaking to Dominique who says she knows nothing about connection point being changed! I persisted saying that what was what email said so she is now speaking to another department!



#5 Guest_Guest_*

Guest_Guest_*
  • Guests

Posted 27 September 2017 - 01:46 PM

Sheesh! Appears I was sent that email "in error" and our connection point has NOT changed!

 

However, it was a good job I called as the original email saying the route had changed said the train departure time was 1.5 hours later. Appear this is NOT the case and it departs at the original time of 9:10am

 

I hope there is no more drama - the re-route was disappointing enough.

 

Many thanks



#6 Devil's Advocate

Devil's Advocate

    Engineer

  • Members
  • PipPipPipPipPipPip
  • 9,238 posts
  • Gender:Male
  • Location:Америка
  • Interests:Travel by Planes, Trains, and Automobiles

Posted 27 September 2017 - 01:57 PM

I'd suggest checking your dates and times on Amtrak.com (as if you were booking the same trip all over again) and reconfirming the website results match what the call center told you.  When it comes to Amtrak sometimes the left hand seems to have no idea what the right hand is up to.


I used to be with ‘it,’ but then they changed what ‘it’ was. Now what I’m with isn’t ‘it,’ and what’s ‘it’ seems weird and scary.


#7 Guest_Guest_*

Guest_Guest_*
  • Guests

Posted 27 September 2017 - 02:23 PM

Good advice - thanks. The times match what we were originally told, but as well to check.

 

Pi££ed about missing The Rockies/Colorado river, but what can you do? Suppose repairs have to be done at sometime, but why on our trip-of-a-lifetime! C'est La Vie

 

I'd suggest checking your dates and times on Amtrak.com (as if you were booking the same trip all over again) and reconfirming the website results match what the call center told you.  When it comes to Amtrak sometimes the left hand seems to have no idea what the right hand is up to.

 



#8 TheOldMan

TheOldMan

    Train Attendant

  • Newbie
  • Pip
  • 12 posts
  • Gender:Male
  • Location:Pasadena, CA
  • Interests:Nevada Northern Railroad,Train travel, and O guage.

Posted 27 September 2017 - 08:19 PM

You mention being disappointed about missing the Rockies and Colorado river. The reroute thru Wyoming seems to have finished, Today's and yesterdays trains have been back on normal route. Don't know when you are scheduled on the Zephyr but take a look here  https://asm.transitdocs.com/  and you can see progress of Amtrak trains in US. Hopefully they have finished and there will not be any more reroutes. I was on Zephyr in August, to and from Omaha. There was a lot of track work being done in the Rockies. Great views hope you will be able to see and the view coming out of California over the Sierras are also wonderful.  The Old Man  T.O.M. shortened form



#9 Tennessee Traveler

Tennessee Traveler

    Engineer

  • Members
  • PipPipPipPipPipPip
  • 1,014 posts
  • Gender:Male
  • Location:Franklin, TN

Posted 27 September 2017 - 09:42 PM

You mention being disappointed about missing the Rockies and Colorado river. The reroute thru Wyoming seems to have finished, Today's and yesterdays trains have been back on normal route. Don't know when you are scheduled on the Zephyr but take a look here  https://asm.transitdocs.com/  and you can see progress of Amtrak trains in US. Hopefully they have finished and there will not be any more reroutes. I was on Zephyr in August, to and from Omaha. There was a lot of track work being done in the Rockies. Great views hope you will be able to see and the view coming out of California over the Sierras are also wonderful.  The Old Man  T.O.M. shortened form

 

The re-route continues the first full week of October.  There is a week's break in between the two weeks of reroutes.  Dates have been posted earlier in this forum topic.



#10 cirdan

cirdan

    Engineer

  • Members
  • PipPipPipPipPipPip
  • 1,956 posts
  • Gender:Male

Posted 28 September 2017 - 09:23 AM

I'd suggest checking your dates and times on Amtrak.com (as if you were booking the same trip all over again) and reconfirming the website results match what the call center told you.  When it comes to Amtrak sometimes the left hand seems to have no idea what the right hand is up to.

 

and furthermore re-checking times the day before your trip starts, and just to be on the safe side, making sure you turn up at the starting station early.

 

Especially if you are a first time traveller and unsure how things work.


Edited by cirdan, 28 September 2017 - 09:25 AM.


#11 Metra Electric Rider

Metra Electric Rider

    Conductor

  • Members
  • PipPipPipPipPip
  • 527 posts

Posted 28 September 2017 - 12:44 PM

Enjoy the reroute - it's redolent of the west in many ways, if not as scenic as the Rockies (and know that lots of railfans will be jealous of the reroute, at the very least).


SJ - Norra Stambanan, Nordvästra stambanan, Södra stambanan, Dalabanan

NSB- Bergensbanen, Kongsvingerbanen, Rørosbanen, Dovrebanen, Flåmsbana, Roa–Hønefossbanen

Amtrak - Floridian, San Francisco Zephyr, Southwest Limited, Illini, State House


#12 Woodcut60

Woodcut60

    Lead Service Attendant

  • Members
  • PipPipPip
  • 132 posts
  • Gender:Male
  • Location:Stockholm, Sweden
  • Interests:Passenger Trains; Amtrak; American Railroad History

Posted 01 October 2017 - 03:09 AM

@Metra Electric Rider: Oh yes, I am definitely jealous. I'd love to ride a train in Wyoming. (And South Dakota, for that matter. The only two US states without passenger rail service, as you most certainly know.)


Amtrak Routes Traveled: Lake Shore Limited, California Zephyr, San Joaquin, Pacific Surfliner, Coast Starlight, Empire Builder, Cardinal, Crescent, Sunset Limited, Southwest Chief, Hiawatha, City of New Orleans, Texas Eagle, Heartland Flyer, Missouri River Runner, Lincoln, Wolverine, Northeast Regional, Acela Express, Downeaster, Vermonter, Silver Star, Silver Meteor, Capitol Limited, Pennsylvanian, Amtrak Cascades.

Other Routes in North America: Denali Star (Alaska Railroad), The Ocean (Halifax, NS-Montréal, QC), Corridor Montréal-Toronto, The Canadian (Toronto, ON-Vancouver, BC).

Amtrak: approx. 25,000 miles and 47 states.

VIA Rail Canada: approx. 4,300 miles and eight provinces.


#13 Woodcut60

Woodcut60

    Lead Service Attendant

  • Members
  • PipPipPip
  • 132 posts
  • Gender:Male
  • Location:Stockholm, Sweden
  • Interests:Passenger Trains; Amtrak; American Railroad History

Posted 01 October 2017 - 03:12 AM

SJ - Norra Stambanan, Nordvästra stambanan, Södra stambanan, Dalabanan

NSB- Bergensbanen, Kongsvingerbanen, Rørosbanen, Dovrebanen, Flåmsbana, Roa–Hønefossbanen

Just curious, but why Sweden and Norway? Do you have ancestors from those countries? I live in Stockholm. And also, kudos for not having any spelling mistakes in your Swedish.


Amtrak Routes Traveled: Lake Shore Limited, California Zephyr, San Joaquin, Pacific Surfliner, Coast Starlight, Empire Builder, Cardinal, Crescent, Sunset Limited, Southwest Chief, Hiawatha, City of New Orleans, Texas Eagle, Heartland Flyer, Missouri River Runner, Lincoln, Wolverine, Northeast Regional, Acela Express, Downeaster, Vermonter, Silver Star, Silver Meteor, Capitol Limited, Pennsylvanian, Amtrak Cascades.

Other Routes in North America: Denali Star (Alaska Railroad), The Ocean (Halifax, NS-Montréal, QC), Corridor Montréal-Toronto, The Canadian (Toronto, ON-Vancouver, BC).

Amtrak: approx. 25,000 miles and 47 states.

VIA Rail Canada: approx. 4,300 miles and eight provinces.


#14 Guest_Guest_*

Guest_Guest_*
  • Guests

Posted 05 October 2017 - 11:24 PM

Thanks for all the help. One further question if I may....

 

Our bus to Emeryville is due to leave the SF Transbay temporary terminal at 7:50am - what time do we need to be there (we have luggage). The Amtrak website is a bit unclear



#15 Acela150

Acela150

    Engineer

  • Members
  • PipPipPipPipPipPip
  • 7,040 posts
  • Gender:Male
  • Location:NS Harrisburg Division

Posted 06 October 2017 - 01:04 AM

Fair to say close to 7am. 


These posts are my views and opinions.

Donate your spare time! Be a Volunteer Firefighter!
 
"Mainline 66W Recrew On Board at Abrams ready to head east when you can handle us, Ok 66W, ok on signal indication at Norris, take it to the Falls to wait for the window"

#16 GBNorman

GBNorman

    Train Attendant

  • Training
  • Pip
  • 36 posts
  • Gender:Male
  • Location:Clarendon Hills, IL (BNSF Aurora Sub MP 18.7)

Posted 18 October 2017 - 07:00 AM

I don't think a reroute via the Overland Route is the end of the world. In fact I found such exciting.

While I haven't been near it in the Amtrak era, to ride it gives you a sense of awe. To realize that settlers X'd this moonscape on foot and with a "not exactly" native welcoming party at hand is all part of the awe. Railwise, the UP runs trains on "headway". You can be meeting one (double track) and see the next one on the horizon.

Now albeit to see this from a UP #90XX Dome Lounge (most were saved) added to the experience. Possibly the vile conditions found in any Amtrak Lounge will detract from the experience. But."that's just Amtrak".



Reply to this topic



  

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users