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How about Congress trying Amtrak Diner Service for a few Months?


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#1 Larry H.

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Posted 23 September 2017 - 09:09 PM

Reading all the issues with the dinning service on many long distance trains I was tempted to say Congress should be eating exactly what is available on Amtrak. Since this mess is their's they should get to enjoy it for a while.  Somehow I think it would quickly restore the chef and waiter to the dinners?  Just wondering. 

 



#2 Maglev

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Posted 23 September 2017 - 09:29 PM

Many Amtrak long-distance trains still have chefs and waiters.

 

I don't think the food on Amtrak is bad.  Sure, it could be better, and many of the reasons it is not better are political.  But on a cross-country trip in January (23 meals on board), the only "bad" food I had was a tasteless blueberry bar in my boxed breakfast on the Portland section of the Empire Builder (and that is from an outside caterer in Montana).  I have heard a lot of "horror" stories about poor food quality in the diner-lounge on the Cardinal, but in fact the salmon I had for dinner on that train was very good.


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#3 LookingGlassTie

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Posted 23 September 2017 - 09:31 PM

Maybe this is an ignorant (as in lack of knowledge) thing to say, but I don't think that Congress has the right or responsibility to tell Amtrak how to spend the money that is given to it.    I feel that Amtrak should come up with more efficient ways to spend the money without sacrificing employees or passenger services.    Then we might just see diner service restored to all LD trains.   

 

Now, if Congress DOES have a say in how Amtrak spends its funds, then that's an entirely different matter.   And I don't feel I'm qualified to offer an opinion on that.................


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#4 west point

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Posted 23 September 2017 - 10:20 PM

Probably most congress persons do not have an idea of what standard Amtrak food service is like.  They ride Acelas and that food service especially in first class is reported to be good.  + you know some congressional aide is going to notify Amtrak whenever their congress person is on board.  It certainly happens on my airline flights !  Note:  Food is always better even for crew.

 

Note: used to carry a certain east coast senator to Washington on Sundays and we had food service that was great on those days.


Edited by west point, 23 September 2017 - 10:23 PM.


#5 Philly Amtrak Fan

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Posted 23 September 2017 - 10:58 PM

As long as the food is "edible", the limited money Amtrak gets IMO should be better spend on expanding service, getting more cars, etc and not on improving food service. Getting better Amtrak steaks isn't going to help the people who can't afford to pay the $25 to buy them (probably would be more than $25 if it's a better steak) or the cost of a roomette.


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#6 cassie225

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Posted 24 September 2017 - 11:57 AM

I do understand,but part of the experience of riding amtrak for me is the food.



#7 capltd29

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Posted 24 September 2017 - 08:46 PM

Not that I don't wish Amtrak had amazing food and more frequencies and amazing equipment, but I truly doubt that more than a handful of congresspeople on either side really care much about it. There are dozens of underfunded programs that would benefit from more funding. The perceived food quality on Amtrak is so close to the bottom of our country's priorities in the overall scheme, that I really doubt they care.
not rich enough for a tax cut...

#8 dlagrua

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Posted 28 January 2018 - 05:43 PM

As long as the food is "edible", the limited money Amtrak gets IMO should be better spend on expanding service, getting more cars, etc and not on improving food service. Getting better Amtrak steaks isn't going to help the people who can't afford to pay the $25 to buy them (probably would be more than $25 if it's a better steak) or the cost of a roomette.

You miss the point. Food service on Amtrak LD trains is there primarily to attract and accommodate the passengers who contribute the most revenue to the service. Those are the sleeper passengers. You want that audience to come back regularly. Without good foo service you lose some of that all important high paying audience. Yes the food cost allocation to the sleepers causes the diner prices to be very high, but people on a budget can always grab a sandwich and a drink in the cafe car,

As for congressional members trying Amtrak food. Are you kidding?. Those guys are eating prime cuts, fresh vegetables, and the best high end desserts, in the congressional cafeteria, everything at the taxpayer expense. We pay for food on Amtrak and receive the bare minimum.



#9 jebr

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Posted 28 January 2018 - 11:52 PM

 

As long as the food is "edible", the limited money Amtrak gets IMO should be better spend on expanding service, getting more cars, etc and not on improving food service. Getting better Amtrak steaks isn't going to help the people who can't afford to pay the $25 to buy them (probably would be more than $25 if it's a better steak) or the cost of a roomette.

You miss the point. Food service on Amtrak LD trains is there primarily to attract and accommodate the passengers who contribute the most revenue to the service. Those are the sleeper passengers. You want that audience to come back regularly. Without good foo service you lose some of that all important high paying audience. Yes the food cost allocation to the sleepers causes the diner prices to be very high, but people on a budget can always grab a sandwich and a drink in the cafe car,

 

The question is probably better posed as to whether Amtrak makes enough money off the sleeper cars to offset the diner loss, if you're willing to write off the diner as nothing more than an amenity to attract sleeper passengers. High revenue means nothing if the expense to get that revenue is more than the revenue itself.

 

That being said, if profit maximization is your goal, it's better to offer higher-quality food that can command higher prices than to try and get by with cheap food that feel extremely out of line. Take a burger for example. Standard 80/20 ground beef sells for about $2-$3/lb. If you're selling a quarter pound burger, that's 50-65 cents a burger. Add on a cheap bun and a slice of pasteurized processed cheese product and you're still probably at about $1 in food cost for that burger. However, even in a captive environment it'd be hard to justify charging more than $7-$8 for that burger, as people will find alternatives if they feel the food doesn't justify the price.

 

If, however, we take that burger up a notch - use grass-fed beef, source fresh bakery buns, maybe throw a special BBQ sauce or rub on it, and upgrade the cheese to real cheddar or offer a pepperjack option, and you've maybe doubled your food cost (I can buy organic grass-fed beef at Aldi for $5.29/lb, or about double the cost of generic ground beef, so I'm roughly assuming a doubling of the rest of the costs as well.) However, now you can charge $12-$15 for that burger and have people purchase it - instead of having a McDonald's level burger and having people compare it to the McDonald's dollar menu, you're now having people compare it to a good pub burger or sit-down burger place burger that probably runs $7-$10 at that style of restaurant. 

 

The best part about upgrading the food to command a higher price is that you now get more profit - instead of having $6-$7 on the cheap burger after food expenses, you have $10-$13 after food expenses. Labor likely isn't a big difference between the two in a diner setting - both have to be served up on a plate and look presentable in that fashion, and it doesn't really take longer to cook good ground beef than basic ground beef. By upgrading the food, you've increased your profit margin (or reduced your losses.) 

 

I've seen this trend a bit at local ballparks and stadiums as well, at least to some extent, and for me it works. It's a lot easier for me to justify spending $12 at the Red Cow stand (nice burger place here in the Twin Cities) for a good burger that's comparable to a $8-$10 burger at their normal restaurant than it is to spend $7 for a burger at the standard concession stand that really isn't any better than a $3 McDonald's burger. The profit margin is still easily there and probably better because the extra $5 in revenue from the good burger is almost certainly higher than the extra cost (mainly in food, since they're still selling the burger counterside like at a concession stand.)

 

The better way for Amtrak to make money is to find a way to deliver the higher-quality diner food with less staff than is currently required for the current sit-down diner set-up. Labor is a huge cost in delivering diner service. This is doubly so with Amtrak as Amtrak pays a decent wage and benefits package (as they should) whereas a typical restaurant gets away with using part-time labor at close to minimum wage (or less, in the case of wait staff in most states) and no real benefits to speak of.






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