According to the minutes from the 12/06/17 meeting, they reviewed the feedback from the public outreach regarding the fare restructuring and, particularly, the changes to the 10-trip. It starts on page 102:
Public Outreach Results
A detailed summary of the outreach effort as well as the respondents and responses received is included in Attachment A. Staff has collated the results of the online survey submissions and of the total of 110 responses received, 60 were comments pertaining to the proposed fare structure. Of the comments pertaining to the proposed fare adjustments, the majority of respondents felt that the proposals are fair and the price adjustments minor.
In addition, 50 comments were directly related to the proposed adjustments to the 10-trip tickets. Proposed adjustments to the 10-trip tickets included an extension of the validity period from 45 days up to 60 days from the first use. This was a positive adjustment for many respondents as it provided greater flexibility and made the 10-trip tickets a more viable option for occasional riders. Also proposed was modifying the 10-trip ticket to make it valid for a single named passenger. The vast majority of respondents were opposed to this adjustment. The responses indicated that this removed flexibility for passengers, particularly for families, in the absence of discounts for groups of less than 15 passengers.
Impact of Public Outreach Effort
As a result of the comments received, staff is recommending that the proposed modifications to the 10-trip be adjusted. As previously recommended, the period of use will be extended from 45 day to 60 days. This makes the 10-trips a more viable option for the occasional rider and may be what encourages them to make the Pacific Surfliner their method of travel over other modes. However, the proposed adjustment to make the 10-trip valid for only a single named passenger is recommended to be deferred. This makes the 10-trip ticket a continued option for families and small groups until a new small group discount program is introduced.
Staff continues to pursue a methodology for the implementation of a small group discount with Amtrak. Additionally, in response to comments received, staff is looking into ways to enhance the current Amtrak Rewards loyalty program, especially as it pertains to monthly passes.
With Board approval of the fare policy and implementation schedule, staff will develop a public messaging campaign to inform Pacific Surfliner riders of the upcoming adjustments, to begin on January 15, 2018. The updated fare structure will go into effect on March 1, 2018.
The report also mentions LOSSAN rejected many of Amtrak's changes to the national discount policies which were scheduled to go into effect on January 9, 2018. I think this was discussed in a different thread here. The report includes the Surfliner's discount policy as Attachment B, which seems in line with the current policy, although I didn't do a in-depth comparison.