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Richard Anderson replacing Wick Moorman as Amtrak CEO


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#341 Thirdrail7

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Posted 09 June 2018 - 10:59 AM

At this point, I'd like to tip my hat to Mr. Anderson.

 

While Mr. Boardman was the first CEO during my tenure to make sure that various departments realized they worked for a passenger railroad, which means we should work together to support customer services, Mr. Anderson is the first CEO during my tenure to notify the mechanical department that they are FRONT LINE EMPLOYEES!  :)

 

That's right and all though it will take time, this is more than words...I've seen the action.

 

He informed mechanical that the customer experience begins with them. If the train is dirty, looks neglected and has burnt out light bulbs, the rest of the employees are already on the defense.  While he is aware that some of the equipment is just old, rundown and neglected, he wants the things that can be controlled...controlled...and is not taking no for an answer...regardless of the consequences (and there are definitely going to be consequences particularly when it comes to washing the trains.)

 

To that end, he is investing in the mechanical departments. He is investing in training and upgrades in facilities. Granted, he could do a lot more, but we'll have to cut loose some more chefs to make it happen.....(too soon?)

 

Additionally, there is a contractor that was hired to check the conditions of the trains prior to departure. In other words, the group is traveling around the various terminals, inspecting the work of the mechanical facilities. We've been told to assist when we seen them (give them access to the trains , escort them across tracks ,etc).  They are also on the look out for items that haven't been repaired in a timely fashion. It has been made clear that facilities with too many exceptions will experience "changes" :ph34r:

 

It is a start.

 

 


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They say laughter is the best medicine. Obviously they never posted on AU.


#342 railiner

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Posted 09 June 2018 - 12:59 PM

I have mixed feelings learning of this contract for an outside 'auditor' to do what inside quality control should be doing...

 

While the outside audit may be more objective, I am wondering what the cost of this might be, and where those funds could be better utilized.... :unsure:


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#343 jis

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Posted 09 June 2018 - 01:03 PM

I have mixed feelings learning of this contract for an outside 'auditor' to do what inside quality control should be doing...

 

While the outside audit may be more objective, I am wondering what the cost of this might be, and where those funds could be better utilized.... :unsure:

It would actually be interesting to know whether there is any hope at all of getting anything objective from an inside audit too, and what the cost of that would be. I suspect that there is not a bunch of people on regular payroll with all attached benefits costs etc. with nothing to do and with expertise in auditing just sitting around waiting to be called on to audit. but who knows? :unsure:


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#344 TiBike

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Posted 09 June 2018 - 01:11 PM

Adult supervision and "internal" accountability have never been Amtrak's strong suit.


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#345 bretton88

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Posted 09 June 2018 - 10:44 PM

 

I have mixed feelings learning of this contract for an outside 'auditor' to do what inside quality control should be doing...

 

While the outside audit may be more objective, I am wondering what the cost of this might be, and where those funds could be better utilized.... :unsure:

It would actually be interesting to know whether there is any hope at all of getting anything objective from an inside audit too, and what the cost of that would be. I suspect that there is not a bunch of people on regular payroll with all attached benefits costs etc. with nothing to do and with expertise in auditing just sitting around waiting to be called on to audit. but who knows? :unsure:

 

Usually a CEO brings in "his people" to do an audit like this. So I highly doubt anyone internal was even considered.


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#346 Thirdrail7

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Posted 10 June 2018 - 01:00 AM

I have mixed feelings learning of this contract for an outside 'auditor' to do what inside quality control should be doing...

 

While the outside audit may be more objective, I am wondering what the cost of this might be, and where those funds could be better utilized.... :unsure:

 

If it gets you a cleaner, mechanically sound train, it will be worth it.

 

Besides, they will look at the "pure" results.  It is likely an internal audit wouldn't hold the same weight, particularly if tasks aren't accomplished. They know the time limitations and considerations. If an outside agency comes in, sees certain things aren't being addressed and they note a great deal of it is because of late arriving equipment and staffing shortage, it will verify what mechanical has been screaming about since the Gunn layoffs.

 

In the end, this may give the facilities what they need.


They say laughter is the best medicine. Obviously they never posted on AU.


#347 Palmetto

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Posted 10 June 2018 - 06:12 AM

I would imagine the audit company is having a field day in Chicago, given all the negative posts in various places about their sloppy work.



#348 neroden

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Posted 10 June 2018 - 04:13 PM

At this point, I'd like to tip my hat to Mr. Anderson.

 

While Mr. Boardman was the first CEO during my tenure to make sure that various departments realized they worked for a passenger railroad, which means we should work together to support customer services, Mr. Anderson is the first CEO during my tenure to notify the mechanical department that they are FRONT LINE EMPLOYEES!  :)

 

That's right and all though it will take time, this is more than words...I've seen the action.

 

He informed mechanical that the customer experience begins with them. If the train is dirty, looks neglected and has burnt out light bulbs, the rest of the employees are already on the defense.  While he is aware that some of the equipment is just old, rundown and neglected, he wants the things that can be controlled...controlled...and is not taking no for an answer...regardless of the consequences (and there are definitely going to be consequences particularly when it comes to washing the trains.)

 

To that end, he is investing in the mechanical departments. He is investing in training and upgrades in facilities. Granted, he could do a lot more, but we'll have to cut loose some more chefs to make it happen.....(too soon?)

 

Additionally, there is a contractor that was hired to check the conditions of the trains prior to departure. In other words, the group is traveling around the various terminals, inspecting the work of the mechanical facilities. We've been told to assist when we seen them (give them access to the trains , escort them across tracks ,etc).  They are also on the look out for items that haven't been repaired in a timely fashion. It has been made clear that facilities with too many exceptions will experience "changes" :ph34r:

 

It is a start.

 

 

It is.  I have to respect that.  Maybe the longtime chronic disaster which is Chicago Mechanical will finally be taken to task.


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