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Ticket scanning and crew changes


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#1 LookingGlassTie

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Posted 18 June 2017 - 02:46 PM

Got a question:

 

Does a passenger's eTicket need to be scanned each time that there is a crew change?

 

I ask because on my most recent trip, I had my ticket scanned more than once while going in the same direction.   I just assumed that once a passenger's ticket is scanned, it goes into the main Amtrak system and is accessible to all crews who will be supervising the train that said passenger is on.

 

It makes sense whenever new passengers board the train at various stations along the route, but I was curious about it being done with passengers who are already on board.

 

Thanks!


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#2 brianpmcdonnell17

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Posted 18 June 2017 - 03:22 PM

New crews do not usually re-scan tickets, but it does sometimes happen on certain routes. I have never personally seen it on LD routes, although I have heard it is common on some trains such as those running through NYP.
Routes Travelled: CL WAS-CHI, Card. CHI-WAS, Caro. CLT-RGH, CS SJC-LAX, Cre. BAL-ATL, EB MSP-CHI, ES NYG/NYP-NFL, LSL BOS-ALB, ML ALB-NYP, NER FBG-RVR+WAS-BOS, PS LAX-ANA, Pen. NYP-PGH, Pie. RGH-DNC, SM ORL-NYP, SS FTL-WAS
New Routes: LSL NYP-CHI, CZ CHI-RIC, CS SJC-SEA, EB SEA-MSP

#3 the_traveler

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Posted 18 June 2017 - 04:00 PM

Correct about NYP.

Although I've never had my ticket scanned twice, when going say WAS-KIN the new crew that boards at NYP asks ALL passengers to show their tickets. The only trains I have not had this happen are when on Acela (at least in First) and 65/66/67 (because it is 3 am).
Take it easy .......

Take the train instead and enjoy the ride!

The view is much better at 3 feet than it is at 30,000 feet!

#4 KmH

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Posted 18 June 2017 - 04:02 PM

Got a question:

Does a passenger's eTicket need to be scanned each time that there is a crew change?

Only if the conductor that lifted your ticket neglected to put the big RED indelible ink dot on your forehead.


Edited by KmH, 18 June 2017 - 04:03 PM.

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#5 GaSteve

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Posted 18 June 2017 - 04:19 PM

It happens regularly with at least one conductor on 19 in Atlanta.



#6 crescent-zephyr

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Posted 18 June 2017 - 04:27 PM

It happens regularly with at least one conductor on 19 in Atlanta.


I bet I know which Conductor you are talking about... She works Atlanta to BHM and BHM to Meridian... She's a real... Treat :)

Amtrak: - Coast Starlight*, Pacific Surfliner, San Joaquin*, Cascades*, Empire Builder*, California Zephyr*, Southwest Chief*, City of New Orleans*, River Cities, Illinois Zephyr*, Wolverine, Cardinal, Capitol Limited*, Lake Shore Limited, Downeaster, Acela Express*, Crescent*, Carolinian*, Silver Star*, Silver Meteor*, Maple Leaf* Texas Eagle.

 

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#7 Triley

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Posted 18 June 2017 - 04:29 PM

Correct about NYP.

Although I've never had my ticket scanned twice, when going say WAS-KIN the new crew that boards at NYP asks ALL passengers to show their tickets. The only trains I have not had this happen are when on Acela (at least in First) and 65/66/67 (because it is 3 am).


Most if not all crews still do it on 67/66.


This is done get because of the huge changeover of passengers, and people moving seats without moving their seat checks

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#8 GaSteve

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Posted 18 June 2017 - 04:30 PM

 

It happens regularly with at least one conductor on 19 in Atlanta.


I bet I know which Conductor you are talking about... She works Atlanta to BHM and BHM to Meridian... She's a real... Treat :)

 

She's the most professional conductor I have seen.



#9 ehbowen

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Posted 18 June 2017 - 05:05 PM

It may not always be the conductor. On my recent southbound Texas Eagle trip the conductor told us that he had received instructions from Amtrak to re-scan all tickets on board the train, between Texarkana and Marshall. (We were running about 4 hours late).


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#10 Bob Dylan

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Posted 18 June 2017 - 06:11 PM

I just rode the Texas Eagle from Longview to Austin while it was in the current Reroute through East Texas.

My ticket was scanned when I boarded in Longview and when we reached Hearne (where a Crew Change takes place only during the Reroute) my ticket was re-scanned by the New Conductor in the Diner while eating Lunch even though The Train had made No stops on the Reroute.

Edited by Bob Dylan, 18 June 2017 - 06:12 PM.

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#11 daybeers

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Posted 18 June 2017 - 09:20 PM

I regularly travel on Northeast Regionals through NYP, and my ticket is always scanned at my boarding station, and again after the crew change in NYP.


Amtrak travel so far: only 8,967 miles: Springfield Shuttle (10), Lake Shore Limited (2), Northeast Regional (20), Acela (1), Pennsylvanian (2), Capitol Limited (1)

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#12 the_traveler

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Posted 18 June 2017 - 11:21 PM

Correct about NYP.
Although I've never had my ticket scanned twice, when going say WAS-KIN the new crew that boards at NYP asks ALL passengers to show their tickets. The only trains I have not had this happen are when on Acela (at least in First) and 65/66/67 (because it is 3 am).

Most if not all crews still do it on 67/66.

This is done get because of the huge changeover of passengers, and people moving seats without moving their seat checks
I agree about the turnover, but I have never been woken up overnight on 66/67.
Take it easy .......

Take the train instead and enjoy the ride!

The view is much better at 3 feet than it is at 30,000 feet!

#13 brianpmcdonnell17

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Posted 18 June 2017 - 11:31 PM

Correct about NYP.
Although I've never had my ticket scanned twice, when going say WAS-KIN the new crew that boards at NYP asks ALL passengers to show their tickets. The only trains I have not had this happen are when on Acela (at least in First) and 65/66/67 (because it is 3 am).

Most if not all crews still do it on 67/66.

This is done get because of the huge changeover of passengers, and people moving seats without moving their seat checks
I agree about the turnover, but I have never been woken up overnight on 66/67.
Maybe they won't scan your ticket if your seat check is above your seat and you are asleep.
Routes Travelled: CL WAS-CHI, Card. CHI-WAS, Caro. CLT-RGH, CS SJC-LAX, Cre. BAL-ATL, EB MSP-CHI, ES NYG/NYP-NFL, LSL BOS-ALB, ML ALB-NYP, NER FBG-RVR+WAS-BOS, PS LAX-ANA, Pen. NYP-PGH, Pie. RGH-DNC, SM ORL-NYP, SS FTL-WAS
New Routes: LSL NYP-CHI, CZ CHI-RIC, CS SJC-SEA, EB SEA-MSP

#14 Hal

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Posted 19 June 2017 - 07:08 PM

Got a question:
 
Does a passenger's eTicket need to be scanned each time that there is a crew change?
 
I ask because on my most recent trip, I had my ticket scanned more than once while going in the same direction.   I just assumed that once a passenger's ticket is scanned, it goes into the main Amtrak system and is accessible to all crews who will be supervising the train that said passenger is on.
 
It makes sense whenever new passengers board the train at various stations along the route, but I was curious about it being done with passengers who are already on board.
 
Thanks!

After a crew change the new crew is supposed to do,a ticket sweep. So yes after a crew change the e-tickets are scanned again of passengers who are already onboard.

From Service Standards Manual 10

2. Ticket Sweep
a) A ticket sweep is the process of verifying that all tickets have been lifted from each passenger that had previously boarded the train.• A sweep is performed after an enroute train crew change.• A sweep can also be performed if it is believed thatthere is a stow-away on-board, or that not all tickets have been lifted.

Edited by Hal, 19 June 2017 - 07:13 PM.


#15 LookingGlassTie

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Posted 19 June 2017 - 07:26 PM

 

Got a question:
 
Does a passenger's eTicket need to be scanned each time that there is a crew change?
 
I ask because on my most recent trip, I had my ticket scanned more than once while going in the same direction.   I just assumed that once a passenger's ticket is scanned, it goes into the main Amtrak system and is accessible to all crews who will be supervising the train that said passenger is on.
 
It makes sense whenever new passengers board the train at various stations along the route, but I was curious about it being done with passengers who are already on board.
 
Thanks!

After a crew change the new crew is supposed to do,a ticket sweep. So yes after a crew change the e-tickets are scanned again of passengers who are already onboard.

From Service Standards Manual 10

2. Ticket Sweep
a) A ticket sweep is the process of verifying that all tickets have been lifted from each passenger that had previously boarded the train.• A sweep is performed after an enroute train crew change.• A sweep can also be performed if it is believed thatthere is a stow-away on-board, or that not all tickets have been lifted.

 

Thanks for the info!


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#16 AmtrakLKL

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Posted 20 June 2017 - 10:00 AM

 

After a crew change the new crew is supposed to do,a ticket sweep. So yes after a crew change the e-tickets are scanned again of passengers who are already onboard.

From Service Standards Manual 10

2. Ticket Sweep
a) A ticket sweep is the process of verifying that all tickets have been lifted from each passenger that had previously boarded the train.• A sweep is performed after an enroute train crew change.• A sweep can also be performed if it is believed that there is a stow-away on-board, or that not all tickets have been lifted.

 

 

Bingo. Sweeps are supposed to be performed after crew changes. I always sweep and would say about 75% of the time find problems such as:

  • Ticket lifted but not seat checked
  • Ticket lifted but seat checked to wrong destination
  • Correctly seat checked but ticket not lifted
  • Sitting in a seat checked to a downline station but was supposed to get off at the crew change point.

Once it's my train everything becomes my responsibility even if a mistake was made before I boarded ("Why didn't you sweep the train like the book says?"). 



#17 ehbowen

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Posted 20 June 2017 - 01:48 PM

Bingo. Sweeps are supposed to be performed after crew changes.
Once it's my train everything becomes my responsibility even if a mistake was made before I boarded ("Why didn't you sweep the train like the book says?"). 

I foresee being awakened at 4 am outside Little Rock by The Knock On The Door and being asked, "Your papers, please?"

Edited by ehbowen, 20 June 2017 - 01:48 PM.

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#18 crescent-zephyr

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Posted 20 June 2017 - 02:09 PM

I have rarely seen this done and would find it annoying if it become "standard" practice. My recent trip on the Wolverine, the conductors did what I would expect... Walk the train, look at seat checks, double check verbally about destinations if they felt necessary, etc. Re-Scanning every single ticket is quite overboard imho. unless it's a unique situation like Seattle on the Cascades or NYP.

Edited by crescent-zephyr, 20 June 2017 - 02:09 PM.

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VIA: - Canadian*

 

Iowa Pacific - Hoosier State*, and City of New Orleans Pullman*.   


#19 AmtrakLKL

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Posted 20 June 2017 - 06:12 PM

 

Bingo. Sweeps are supposed to be performed after crew changes.
Once it's my train everything becomes my responsibility even if a mistake was made before I boarded ("Why didn't you sweep the train like the book says?"). 

I foresee being awakened at 4 am outside Little Rock by The Knock On The Door and being asked, "Your papers, please?"

 

 

Day or night, I typically won't wake a sleeping passenger to check the ticket. In those cases I cross reference the seat check with the attendant's report and try to check back later when they are awake. 

 

 

I have rarely seen this done and would find it annoying if it become "standard" practice. My recent trip on the Wolverine, the conductors did what I would expect... Walk the train, look at seat checks, double check verbally about destinations if they felt necessary, etc. Re-Scanning every single ticket is quite overboard imho. unless it's a unique situation like Seattle on the Cascades or NYP.

 

Well ticket sweeps are considered the "service standard" so there is nothing to be annoyed when properly done. Some passengers do get quite snippy when asked for their E-Ticket Travel Document, though. Just doing my job, ma'am. 



#20 crescent-zephyr

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Posted 20 June 2017 - 06:28 PM

What route do you work? I have never seen this done as a "standard" practice for every crew change.

Again... I see new crew walk the train and check the seat checks... But not re-scanning every ticket.

Amtrak: - Coast Starlight*, Pacific Surfliner, San Joaquin*, Cascades*, Empire Builder*, California Zephyr*, Southwest Chief*, City of New Orleans*, River Cities, Illinois Zephyr*, Wolverine, Cardinal, Capitol Limited*, Lake Shore Limited, Downeaster, Acela Express*, Crescent*, Carolinian*, Silver Star*, Silver Meteor*, Maple Leaf* Texas Eagle.

 

VIA: - Canadian*

 

Iowa Pacific - Hoosier State*, and City of New Orleans Pullman*.   





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