Jump to content




Help Support AmtrakTrains.com by donating using the link above or becoming a Supporting Member.

Photo

Who's running Amtrak f&b!?


  • Please log in to reply
71 replies to this topic

#1 crescent-zephyr

crescent-zephyr

    Conductor

  • Members
  • PipPipPipPipPip
  • 641 posts

Posted 11 June 2017 - 09:26 PM

I've had a great day riding Amtrak in and out of chicago (Saluki and Wolverine) with good crews and lovely (if a bit warm) weather to sightsee in Chicago.

But I just can't understand the logic of Amtraks food and beverage... 2 things I noticed, that are related.

1 - business class passengers only get 1 free drink (for a 5 hour journey?) and I had to sign a paper when I got my free drink (bottled water counts.) this is just silly... I've gotten 3 or 4 drinks on similar length southwest flights in coach.

Signing a paper for a bottle of water? Really? (This is not a complaint about staff... The LSA's on my trains today are very nice).

The second issue...

They advertise a "combo meal" that gets a burger or sandwich with chips and a drink. But then the poor attendant has to explain the limitations... You can't get a "premium drink" like Gatorade or iced tea without paying extra... And you have to get the off brand of chips, no lays or Doritos for you!


Before anyone lectures me... Yes this is a minor issue in the world we live in, and no it didn't affect my trip... If anything it's added entertainment as I can't beleive anyone who passed basic business classes in higher education would think this is a good idea.

Amtrak: - Coast Starlight*, Pacific Surfliner, San Joaquin*, Cascades*, Empire Builder*, California Zephyr*, Southwest Chief*, City of New Orleans*, River Cities, Illinois Zephyr*, Wolverine, Cardinal, Capitol Limited*, Lake Shore Limited, Downeaster, Acela Express*, Crescent*, Carolinian*, Silver Star*, Silver Meteor*, Maple Leaf* Texas Eagle.

 

VIA: - Canadian*

 

Iowa Pacific - Hoosier State*, and City of New Orleans Pullman*.   


#2 niemi24s

niemi24s

    Engineer

  • Members
  • PipPipPipPipPipPip
  • 1,487 posts

Posted 11 June 2017 - 09:55 PM

♫ Who's the leader of the club that's made for you and me?  Mickey Mouse, Mi. . . . .♪   :P



#3 AmtrakLKL

AmtrakLKL

    OBS Chief

  • Members
  • PipPipPipPip
  • 276 posts

Posted 11 June 2017 - 10:01 PM

♫ Who's the leader of the club that's made for you and me?  Mickey Mouse, Mi. . . . .♪   :P

 

Mickey Mouse runs excellent Food & Beverage operations all around the world. Expensive, like Amtrak, but very well run with myriad of options at the various theme parks circling the globe. 



#4 Lonestar648

Lonestar648

    Engineer

  • Members
  • PipPipPipPipPipPip
  • 1,556 posts
  • Gender:Not Telling

Posted 11 June 2017 - 10:02 PM

The Mouseketeers In Washington running this country.



#5 Just-Thinking-51

Just-Thinking-51

    Engineer

  • Members
  • PipPipPipPipPipPip
  • 1,278 posts
  • Gender:Not Telling
  • Location:USA

Posted 11 June 2017 - 10:20 PM


♫ Who's the leader of the club that's made for you and me?  Mickey Mouse, Mi. . . . .♪   :P

 
Mickey Mouse runs excellent Food & Beverage operations all around the world. Expensive, like Amtrak, but very well run with myriad of options at the various theme parks circling the globe. 

Have in the past. Noticeable downgrade of food a few years back. Still good, but not as good.

Boma restaurant use to have a rough ground corn bread, now they have a standard fine ground corn muffin. If you need special food, use to have several resturants with there own thing going now it a standard selection type of thing. The mouse is after higher profits, with standard selection and cheaper meals.

#6 crescent-zephyr

crescent-zephyr

    Conductor

  • Members
  • PipPipPipPipPip
  • 641 posts

Posted 11 June 2017 - 10:32 PM

I actually almost brought up Disney... Go to any counter service restaurant at Disney and you can ask for any side you want. The menu might say "French fries or apple slices" but you can get anything they have that could count as a side.

While I agree that Disney has gone downhill in some f&b areas... They still usually get the idea that it's best to give the customer what they want. It's much better business.

Amtrak: - Coast Starlight*, Pacific Surfliner, San Joaquin*, Cascades*, Empire Builder*, California Zephyr*, Southwest Chief*, City of New Orleans*, River Cities, Illinois Zephyr*, Wolverine, Cardinal, Capitol Limited*, Lake Shore Limited, Downeaster, Acela Express*, Crescent*, Carolinian*, Silver Star*, Silver Meteor*, Maple Leaf* Texas Eagle.

 

VIA: - Canadian*

 

Iowa Pacific - Hoosier State*, and City of New Orleans Pullman*.   


#7 Lonestar648

Lonestar648

    Engineer

  • Members
  • PipPipPipPipPipPip
  • 1,556 posts
  • Gender:Not Telling

Posted 12 June 2017 - 03:59 AM

Disney has the advantage of designing their own kitchens with huge freezers and coolers for food storage. Their serving times are close to open to near closing with a massive captive source of potential customers. Disney can bulk purchase for all their park f&b locations, just line up the semi's each day. Though Disney is unique itself, the sheer volume smooths over a few rough areas.

#8 PaTrainFan

PaTrainFan

    Train Attendant

  • Training
  • Pip
  • 42 posts
  • Gender:Male
  • Location:Pittsburgh, Pa.
  • Interests:Travel, especially by train, Canada, college sports, baseball and apple pie.

Posted 12 June 2017 - 05:20 AM

1 - business class passengers only get 1 free drink (for a 5 hour journey?) and I had to sign a paper when I got my free drink (bottled water counts.) this is just silly... I've gotten 3 or 4 drinks on similar length southwest flights in coach.

Signing a paper for a bottle of water? Really? (This is not a complaint about staff... The LSA's on my trains today are very nice).

 

Pacific Surfliner Business Class includes classy afternoon "snack box" which includes cheese, crackers, hummus, cookies and more. Also there is also a dedicated service attendant who serves at your seat, which raises the level of service as well. Why this happens here and not elsewhere is unknown to me, though it perhaps it has to do with a higher level of support from Caltrans than other state agencies provide. 



#9 Bob Dylan

Bob Dylan

    Engineer

  • Members
  • PipPipPipPipPipPip
  • 16,166 posts
  • Gender:Male
  • Location:Austin Texas
  • Interests:Passenger Trains/Travel/Sports/Gov't/ Politics/History/Reading/
    Movies/Music/Space-Ancient Aliens

Posted 12 June 2017 - 07:56 AM

Round up the usual Suspects!It's Amtrak so the only consistency is the inconsistency!🤔

Attention Wick Moorman: is everyone in Headquarters still doing business as usual???🤔

Edited by Bob Dylan, 12 June 2017 - 07:57 AM.

"There's Something About a Train! It's Magic!"-- 1970s Amtrak Ad
 "..My heart is warm with the friends I make,and better friends I'll not be knowing,
Yet there isn't a train I wouldn't take,No matter where its going!.." -Edna St. Vincent Millay

#10 A Voice

A Voice

    Conductor

  • Members
  • PipPipPipPipPip
  • 747 posts
  • Gender:Male

Posted 12 June 2017 - 09:19 AM

Round up the usual Suspects!It's Amtrak so the only consistency is the inconsistency!

Attention Wick Moorman: is everyone in Headquarters still doing business as usual???

 

President Moorman inherited a lot of problems, in a poorly managed company, from the lack of leadership (to put it mildly) of his predecessor.  You literally cannot fix Rome in a day.  

 

Sometimes new Presidents need to be given a chance.  


Edited by A Voice, 12 June 2017 - 09:20 AM.


#11 Devil's Advocate

Devil's Advocate

    Engineer

  • Members
  • PipPipPipPipPipPip
  • 9,160 posts
  • Gender:Male
  • Location:Америка
  • Interests:Travel by Planes, Trains, and Automobiles

Posted 12 June 2017 - 09:23 AM

Disney customer service is world renowned but since when are Disney meals considered some sort of high quality standard? I've been served Disney chow in California and Florida, both in the parks and at Disney owned hotels and restaurants on the outside, and it's never once been anything to get excited about. It's literally nothing more than generic cafeteria food for children who would complain if they detected any actual flavor. Even the supposedly amazing Epcot tasting fair was surprisingly bland and boring. To anyone who actually travels the Disney version of the various national cuisines tastes nothing like the "trip around the world" Disney advertises. Was anybody here not raised on wonder bread and oscar mayer baloney?  :lol: 


We've got provisions and lots of beer. The key word is survival on the new frontier. 


#12 A Voice

A Voice

    Conductor

  • Members
  • PipPipPipPipPip
  • 747 posts
  • Gender:Male

Posted 12 June 2017 - 09:34 AM

Disney customer service is world renowned but since when are Disney meals considered some sort of high quality standard? I've been served Disney chow in California and Florida, both in the parks and at Disney owned hotels and restaurants on the outside, and it's never once been anything to get excited about. It's literally nothing more than generic cafeteria food for children who would complain if they detected any actual flavor. Even the supposedly amazing Epcot tasting fair was surprisingly bland and boring. To anyone who actually travels the Disney version of the various national cuisines tastes nothing like the "trip around the world" Disney advertises. Was anybody here not raised on wonder bread and oscar mayer baloney?  :lol: 

 

The (once surprisingly high) standards set for Disney parks and resort cuisine have declined gradually but dramatically in the past couple decades.  Sometimes just due to lack of attention to detail which Disney was once known for, but generally the cuts have been to achieve unsustainable levels of profit and to prop up the financial numbers.  A comparison between Disney theme park fare (fast food or full service meals) from the 80's or 90's would generally yield a very different result.  



#13 Bob Dylan

Bob Dylan

    Engineer

  • Members
  • PipPipPipPipPipPip
  • 16,166 posts
  • Gender:Male
  • Location:Austin Texas
  • Interests:Passenger Trains/Travel/Sports/Gov't/ Politics/History/Reading/
    Movies/Music/Space-Ancient Aliens

Posted 12 June 2017 - 09:58 AM

Totally agree with the posts about Mickey's Cuisine,especially with Chris!

Since when is Disney Chow anything special? I've had much better Resort food all over the world, and considering what it costs for the captive customers, its somewhat of a rip off just like Amtraks current offerings! YMMV
"There's Something About a Train! It's Magic!"-- 1970s Amtrak Ad
 "..My heart is warm with the friends I make,and better friends I'll not be knowing,
Yet there isn't a train I wouldn't take,No matter where its going!.." -Edna St. Vincent Millay

#14 railiner

railiner

    Engineer

  • Members
  • PipPipPipPipPipPip
  • 5,162 posts
  • Gender:Male
  • Location:Queens, NY
  • Interests:All public transportation....land, sea, and air

Posted 12 June 2017 - 10:21 AM

The food served aboard Disney Cruise Lines is generally very well regarded, in comparison with other 'mainstream' cruise lines, although Disney's fares are somewhat higher,,,but not at the level of the 'all-inclusive' luxury lines...


metroblue?

okay on the blue!

#15 A Voice

A Voice

    Conductor

  • Members
  • PipPipPipPipPip
  • 747 posts
  • Gender:Male

Posted 12 June 2017 - 10:53 AM

The food served aboard Disney Cruise Lines is generally very well regarded, in comparison with other 'mainstream' cruise lines, although Disney's fares are somewhat higher,,,but not at the level of the 'all-inclusive' luxury lines...

 

For several reasons, the Disney Cruise Line has largely escaped the cost-cutting, corporate greed, and general decline in standards which has plagued the Disney theme parks and resorts (and Walt Disney World to arguably a greater degree than Disneyland).  



#16 crescent-zephyr

crescent-zephyr

    Conductor

  • Members
  • PipPipPipPipPip
  • 641 posts

Posted 12 June 2017 - 11:59 AM

The point is not Disneys food quality (which varies greatly on both sides of the coast.) but the customer service side of giving the customers what they want within reason.

Amtrak: - Coast Starlight*, Pacific Surfliner, San Joaquin*, Cascades*, Empire Builder*, California Zephyr*, Southwest Chief*, City of New Orleans*, River Cities, Illinois Zephyr*, Wolverine, Cardinal, Capitol Limited*, Lake Shore Limited, Downeaster, Acela Express*, Crescent*, Carolinian*, Silver Star*, Silver Meteor*, Maple Leaf* Texas Eagle.

 

VIA: - Canadian*

 

Iowa Pacific - Hoosier State*, and City of New Orleans Pullman*.   


#17 Devil's Advocate

Devil's Advocate

    Engineer

  • Members
  • PipPipPipPipPipPip
  • 9,160 posts
  • Gender:Male
  • Location:Америка
  • Interests:Travel by Planes, Trains, and Automobiles

Posted 12 June 2017 - 12:34 PM

 

Disney customer service is world renowned but since when are Disney meals considered some sort of high quality standard? I've been served Disney chow in California and Florida, both in the parks and at Disney owned hotels and restaurants on the outside, and it's never once been anything to get excited about. It's literally nothing more than generic cafeteria food for children who would complain if they detected any actual flavor. Even the supposedly amazing Epcot tasting fair was surprisingly bland and boring. To anyone who actually travels the Disney version of the various national cuisines tastes nothing like the "trip around the world" Disney advertises. Was anybody here not raised on wonder bread and oscar mayer baloney?  :lol: 

 

The (once surprisingly high) standards set for Disney parks and resort cuisine have declined gradually but dramatically in the past couple decades.  Sometimes just due to lack of attention to detail which Disney was once known for, but generally the cuts have been to achieve unsustainable levels of profit and to prop up the financial numbers.  A comparison between Disney theme park fare (fast food or full service meals) from the 80's or 90's would generally yield a very different result.  

 

 

If we go back to the early 1980s I was just a little boy who didn't really think about the quality of the food.  I'm was too bowled over by the rides and attractions to contemplate the quality of the meals.  We didn't have much in the way of treats at such at home so simply having easy access to sweets was enough to impress me.  However, as an adult the primary reaction I had to eating at Disney restaurants was that it tasted almost exactly like cafeteria food from my grade school days.  Which to me is a bad thing but I guess some folks find it kind of comforting.


Edited by Devil's Advocate, 12 June 2017 - 12:36 PM.

We've got provisions and lots of beer. The key word is survival on the new frontier. 


#18 crescent-zephyr

crescent-zephyr

    Conductor

  • Members
  • PipPipPipPipPip
  • 641 posts

Posted 12 June 2017 - 12:44 PM

All depends on what you call "Disney food" - you can get the worst over-priced burger in your life at electric umbrella... Or have a AAA 4 or 5 diamond rated meal at Jiko or Victoria and Alberts. And everywhere in between all over property.

Amtrak: - Coast Starlight*, Pacific Surfliner, San Joaquin*, Cascades*, Empire Builder*, California Zephyr*, Southwest Chief*, City of New Orleans*, River Cities, Illinois Zephyr*, Wolverine, Cardinal, Capitol Limited*, Lake Shore Limited, Downeaster, Acela Express*, Crescent*, Carolinian*, Silver Star*, Silver Meteor*, Maple Leaf* Texas Eagle.

 

VIA: - Canadian*

 

Iowa Pacific - Hoosier State*, and City of New Orleans Pullman*.   


#19 pksundevil

pksundevil

    Train Attendant

  • Newbie
  • Pip
  • 8 posts

Posted 12 June 2017 - 01:02 PM

I consider myself a foodie, and some of the best meals I've ever eaten have been at Disney in Florida.  Some of those were at the signature restaurants at the hotels (I would put Sanaa and Artist Point up against almost anywhere), but I've had some absolutely great food in the parks (Columbia Harbor House, Sunshine Seasons, etc).  The thing I like about Disney is you can get healthy options throughout the park- anyone calling it cafeteria food is clearly not paying attention.



#20 VentureForth

VentureForth

    Engineer

  • Members
  • PipPipPipPipPipPip
  • 5,477 posts
  • Gender:Male
  • Location:Richmond Hill, GA

Posted 12 June 2017 - 02:06 PM

A few thoughts about food at Disney...

I worked for the Mouse for 8 years (5 in Tokyo and 3 in Florida). I'll only refer to my time in Florida.

The quality of the food and the value paid has generally been better than its competitors. As much as I complained about the cost at Disney, when I went to Universal or Sea World, the prices scared me.

My first job at WDW was working in F&B at the Yacht and Beach Club resort hotels. The cast member (employee) cafeteria was located in between the two hotels. They offered food left over from the restaurants from both hotels. Most memorably, they served AWESOME New England Clam Chowder from Cape May Cafe for only 90 cents.

Then Aramark signed a contract with the company to provide for all the food service to the employees. Prices tripled and quality deteriorated. Meanwhile, the customers could still rely on Disney-Employee-Prepared food "on stage". Only the cast backstage had to suffer.

Then the newest (at the time I was there) resort opened - Coronado Springs. In addition to Fulton's Crab House and most of the Pleasure Island restaurants being contracted out, for the first time, a Disney resort was outsourcing their F&B. By that time, I left, and I have no idea what's happened since 1998.

That all being said, for the most part, you won't be getting bargains at Disney - but you tend to get decent value - a differentiation from other themed properties.

Amtrak's F&B is one of the most disjointed operations that I'm aware of being under one company banner. Even though some routes are subsidized by states, etc., the inconsistencies in Business Class are legendary - with absolutely no apparent effort in the past TWO DECADES to correct (or improve).

I find ways of talking myself out of riding Amtrak more and more lately.

You know - the Shinkansen in Japan when it opened in 1964 made the 320 mile journey in around 4 hours. Now it takes as little as 2 hours and 22 minutes. The dining and buffet cars were abolished not necessarily due to revenue/cost, but because the necessity of it was obsoleted by the speed. The only staff on board the train are pushing trolley carts or the conductor and assistants. No OBS or car attendant. Everyone knew where their seat was.

14,223 Amtrak Miles. Many more to go.
Completed Routes: Capitol Limited, Palmetto
Also Ridden: Carolinian, Crescent, Pacific Surfliner, Piedmont, Southwest Chief, Silver Meteor, Silver Star, Texas Eagle





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users