I am really disgusted with being talked to by AGR agents who are going to control the conversation, even when there is nothing to control!
This has happened twice in the last 3 days. The first one was obviously a new agent as she put me on hold several times, presumably because she didn't know how to handle an open ticket and didn't know how to answer my questions and didn't know how much to charge. She spoke to me like I had no idea what a train is.
She then sent me an unprintable email. I didn't call until a few days later when I found that her confirming email was unprintable. This second agent was adamant in telling me multiple times that I had to get the ticket at the station, which I told her multiple times that I knew that. She was so haughty that I actually asked her to please don't talk down to me.
I finally got it across to her that I simply wanted her to re-send the confirmation.
I know, I know...it was only a couple of days ago that I said that usually I have had good experiences with agents, but the bad ones are truly in the wrong profession. It makes me think that possibly, based on other posts on this subject, that the climate of rudeness is the present culture for agents. Where do they get this from?????