http://www.newsweek.com/united-airlines-united-airlines-scandal-airlines-flying-consumers-passengers-595597
At some point, the major airlines will make AI-based subscriptions a regular part of doing business. And that will open up even more innovative possibilities. AI software can come to understand the travel traits of individual customers, much as Netflix gets to know its subscribers’ movie tastes. Let’s say United adopted this technology. The software could learn that you book a lot trips to a particular city, usually pay for extra legroom and buy Wi-Fi and a couple bourbons after takeoff. AI could put all that together with United’s costs and seat availability, and automatically negotiate with you for a subscription tailored to you. The deal might save you a little money, but it would also save you the time and stress it takes to set up each one of those trips, and the arrangement would give both you and the airline some pricing certainty. The relationship between you and United could be transformed from transactional and adversarial to a cuddly long-term bond.