Help, help, help! I am completely confused about boarding from the new Metropolitan Lounge. Also, confused regarding changed Red Cap service. The old lounge policies were thoroughly familiar, having passed through annually for many years.
We depend on Red Cap service to carry us upon arrival from our bedroom car to the lounge; pick us up at the lounge to take us directly to our outbound bedroom car.
Our experience last June, 2016 was entirely different; maybe still working out the glitches? So...what to expect this coming June?
- Last June the Red Caps were no longer allowed inside the lounge, but did carry passengers with luggage to just outside the door of the new lounge. ~ Still the same?
"Old" procedure was for same Red Cap who brings passengers to the lounge, to give them his return time to pick up and carry back to the train. Last June, instead of returning for their passenger(s), we found that we were to ask the desk to call for a Red Cap. ~ Still the same?
- What is the procedure now for boarding from the Metropolitan Lounge? Now that boarding is done by groups, where do we gather... inside or outside the front entrance of the lounge or elsewhere? Great Hall has been mentioned repeatedly. True?
- Are passengers needing a Red Cap able to hail one at the boarding group gathering place? Do we still ask the lounge desk to call for a cart? Are Red Caps back to returning for their passengers at a specified time?
You all have been a great help with my questions for the past several years. Just please point us in the right direction, tell us where to go and what to expect. Many thanks!