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Lounge Passes bummer


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#1 HenryK

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Posted 20 February 2017 - 06:51 PM

Last week I was upgraded to Guest Rewards Select, and given two passes to the first/business class lounges.

 

So I went to Chicago Union Station to meet a friend incoming on Amtrak, and had an hour to burn before her arrival.

 

Upon proffering my passes, I was told they were no good unless I had a ticket or a reservation number (need not be same day, the small print said). This is not something the Guest Rewards Select welcome packet said.

 

Bah humbug horse hockey. As always, Amtrak effs up customer communications.

 

 



#2 Devil's Advocate

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Posted 20 February 2017 - 09:32 PM

Is the issue that Amtrak truly effed up, or is it that Chicago is where customer service goes to die?  Both possibilities seem equally plausible to me.


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#3 Misty.

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Posted 20 February 2017 - 11:29 PM

Sounds like inept Chicago to me, unless things have actually changed since my last attempt to enter the Metro Lounge purely on a coupon (disclaimer - yes, I did Metro Lounge in December, for those that follow my adventures off this site, but I also ultimately came into Chicago on 58 that day).

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#4 VentureForth

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Posted 21 February 2017 - 09:17 AM

Unless there is such a disclaimer on the pass itself, I'd ask for a supervisor and call AGR on speaker phone in front of their desk.

14,223 Amtrak Miles. Many more to go.
Completed Routes: Capitol Limited, Palmetto
Also Ridden: Carolinian, Crescent, Pacific Surfliner, Piedmont, Southwest Chief, Silver Meteor, Silver Star, Texas Eagle


#5 Mystic River Dragon

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Posted 21 February 2017 - 11:51 AM

I have used such passes in the lounge at PHL on days I wasn't traveling and never, ever had a problem--they just took the pass and didn't even check the expiration date--so it sounds like a Chicago problem.


Edited by Mystic River Dragon, 21 February 2017 - 11:51 AM.


#6 J-1 3235

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Posted 21 February 2017 - 08:13 PM

I believe the old Met Lounge had a "ticketed passengers only" sign at the door. Perhaps the same "rule" is in place in the new lounge?

The Club Acela Lounges seem to be open to anyone with status or a pass, whether traveling or not.

Edited by J-1 3235, 21 February 2017 - 08:14 PM.

156,312 Amtrak miles and counting

85 VIA Rail miles on an Amtrak train

14162 VIA Rail kilometers (8800 mi)

#7 Bob Dylan

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Posted 21 February 2017 - 08:21 PM

More Chicago making it up as you go BS!

I remember Anthony clarifying this on Flyer Talk back when he was the AGR Guru at Amtrak!
 
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#8 VentureForth

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Posted 22 February 2017 - 02:46 PM

Apparently, Anthony's clarification hasn't made it to Chicago.

14,223 Amtrak Miles. Many more to go.
Completed Routes: Capitol Limited, Palmetto
Also Ridden: Carolinian, Crescent, Pacific Surfliner, Piedmont, Southwest Chief, Silver Meteor, Silver Star, Texas Eagle


#9 jis

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Posted 22 February 2017 - 02:55 PM

Anothony's clarification went instead to Atlanta and Delta Airlines I am afraid :)



#10 BCL

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Posted 22 February 2017 - 11:51 PM

Apparently, Anthony's clarification hasn't made it to Chicago.

 

How would Hawk Harrelson say it?

 

He gone!






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