Last week I was upgraded to Guest Rewards Select, and given two passes to the first/business class lounges.
So I went to Chicago Union Station to meet a friend incoming on Amtrak, and had an hour to burn before her arrival.
Upon proffering my passes, I was told they were no good unless I had a ticket or a reservation number (need not be same day, the small print said). This is not something the Guest Rewards Select welcome packet said.
Bah humbug horse hockey. As always, Amtrak effs up customer communications.