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Stranded no train � 6 , and no bus �


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#1 Bigval109

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Posted 17 February 2017 - 11:55 PM

I was stranded in Reno yesterday when I arrived at the Reno train station 02/16/17.
I had been repeatedly assured that a bus would be there by Amtrak 1800 number. The whole trip has been a deluge of false and conflicting information about what was supposed to happen.
Needless to say I was in shock. I was told that I would have to get to SLC on my own take the Greyhound bus to SLC at and additional cost of $97. The trouble with that was the would arrive 3hrs after the train left. Therefore once again I'm stranded again at 3:00 am in bus station. This situation is a nightmare for an old man or anyone for that matter. I finally found a hotel in SLC on my dime because I didn't want to sit in the bus station for 29 + hours. So here I am waiting for the time to go to the train station at 2:00am. There were several people at Amtrak that tried to help me. And some went out of there way things better. Even the lady at the hotel was very kind. This was too much for an old man.
When in doubt take the train.

#2 Bigval109

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Posted 17 February 2017 - 11:59 PM

Also one thing I forgot to mention, I overheard the bus driver was asked why his bus was so full. His comments were we have a lot of Amtrak passengers that were trying to get to SLC to catch the train .
When in doubt take the train.

#3 greatcats

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Posted 18 February 2017 - 12:03 AM

This conflicting misinformation in this situation is inexcusable. Get Customer Relations on the phone. Demand an explanation and some compensation for your inconvenience. I understand if they are unable to run the train. If they are unable to provide a bus, then you should be properly notified in advance. Don't take just an apology. And you could write to Wick Moorman and tell them you don't want a reply from a gobbledygook assistant.
I was a commuter railroad employee in NJ for many years until 2002, and have since been a tour guide at Grand Canyon National Park and Ketchikan, Alaska. Also, have been a National Park Volunteer at Hawaii Volcanoes and now Sunset Crater Volcano near my home. If not on Amtrak, also like long road trips, camping some of the time.

#4 west point

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Posted 18 February 2017 - 09:58 AM

The Amtrak weather situation is getting worse instead of better. Originally would have recommended this route either way:
Bay area - LAX Starlight - SW chief to Raton - Thruway bus to DEN then CAL Z Either way to SLC or toward Omaha. If to / from CHI SW Chief LAX - CHI.
But the problem of the Starlight route with multi mudslides that may be impossible unless you use Bay area to Bakersfield and thruway to SW Chief.
All in all that will be a real adventure not very good for any physically challenged person.
For any person already booked and who may be able to take this route demand Amtrak rebook at no additional cost. Do your homework and TELL Amtrak that the route(s) involved have space so does it want to loose revenue or book you at same price ?

If going to CHI can go Starlight - Portland, OR - Empire Builder to CHI. But again the weather may delay you to PDX requiring a bus to connect to/ from Builder.
Another route not possible would be Thruways Portland -Boise; Boise- SLC that does not make connections

#5 jis

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Posted 18 February 2017 - 12:15 PM

Or make it simple and just fly, as several of my friends did after getting stranded in Shelby or Cut Bank on the Empire Builder. They managed to rake a bus to Great Falls and then flew to their destination.

#6 Rover

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Posted 18 February 2017 - 10:50 PM

american-airlines-dc-3-super-144-airplan


I think it is absolute mythology that there's any national system that is profitable. And I think the naysayers just have to get over it. ~ Amtrak President Alex Kummant ~ June 2008

 

I've ridden Amtrak on:
 
~ The Empire Builder ~ The Coast Starlight ~ The Texas Eagle ~ The Sunset Limited ~

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#7 Bigval109

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Posted 09 March 2017 - 08:50 PM

New Update:
I tried to do as several of you suggest and I talked to someone with customer relations, it was as if I was lying about being stranded. Their computer said their was a bus and at first they said I left before the bus got there . I told them there was no bus and I had to go to the bus station to get to SLC. The lady wanted me to fax all my paperwork. Hey this is nothing to lie about. Then she said she could give me a $50 voucher. I was really pissed off. It cost me a lot more than that because there was no bus . At present I'm at a loss for what to do next. Amtrak is very closed wallet about refunds and travel certificates. To me it's not worth running up my blood pressure for 50$ to rehash the story over and over again. I give up.
When in doubt take the train.

#8 maxbuskirk

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Posted 09 March 2017 - 10:51 PM

This is what drives people away from Amtrak, and lead them to say, "never again". If you ever choose to ride Amtrak again, I hope you choose a route with a lesser chance of being impacted by these events, and I wish you a pleasant trip.

The Coast Starlight is great.


I have ridden Cascades #516 (SEA-STW), Coast Starlight #14 (LAX-SLO), Southwest Chief #4 (LAX-CHI), Cardinal #50 (CHI-NYP), Northeast Regional #85 (NYP-WAS), Capitol Limited #30 (HFY-WAS), Coast Starlight #14 (LAX-PDX), and many Pacific Surfliners with Amtrak. I have seen, including the previous, California Zephyr #5 at SAC (with luck), what I guess to be Crescent #19 (at WAS) and Silver Meteor #97 (at WAS), and Empire Builder #28 at PDX. I have also ridden the Hokutosei in Japan, Ueno - Sapporo (now discontinued).


#9 neroden

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Posted 11 March 2017 - 01:37 AM

Write to the CEO of Amtrak, Wick Moorman -- you can find the HQ address on the Amtrak website.

 

I'm serious.  He's brand new, he doesn't know what sort of garbage is being done by the people below him, he needs to know.


--Nathanael--

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#10 HP_Lovecraft

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Posted 12 March 2017 - 07:16 PM

That happened to be a couple years ago.

Took the train into boston during a snow storm.  Planned on taking the 695 back.

 

When I arrived to head back, no train.  I expected that since tracking was showing it running late.

But then I was told all trains were cancelled.  But no further information

Then I was told there would be a bus to take me home.  OK

A bus arrived, but was told that was for the earlier 693 train that was cancelled.

So I'm told to wait, and the bus leaves. I'm in no hurry.

Then I'm told that bus was actually for 693 and 695. 

 

I get that weather happens. and it causes problems.

But the agent is now telling me that no more buses and trains.

I'm officially stranded, but agent talks about hotel options.

 

Suddenly the 695 shows up!  1 hour late as expected.

But the agent is telling me its actually 699, hours early.

Early?  I ask to move my ticket over from 695 to 699.

But I'm told that there is a "freeze", and no tickets can be assigned to 699.

It is officially a ghost train. Nobody can board???

 

This is obviously ridiculous.  I find the conductor.

He tells me its actually 695, but they renamed it to 699 

Technically, trains 697 and 699 are parked.

But they are called it 699 hoping to scoop up 695, 697 and 699 passengers.

 

So I made it home.  It was just one of those weird things that were handled poorly by Amtrak due to communication issues.  Maine is probobly worse then some since technically are trains are part of NNEPRA. They make the decisions...  and that has to trickle down to Maine.



#11 B757Guy

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Posted 13 March 2017 - 09:04 AM

If you are still stuck, let me know here, or message me. I can try and get you a non-rev seat on my airline back to some place. I love trains, but Amtrak is simply pathetic any more, and actually managing to make the airlines look competent!


I'm an airline pilot with a major US based carrier, and avid lover of trains since the very early days of Amtrak. I fondly recall GG1's zipping along the NEC, and sleeping in a slumbercoach on the Montrealer as a kid. I miss the old heritage cars, the GG1 and the original Budd Metroliners. The new equipment today simply doesn't have the same personality and elegance...


#12 Devil's Advocate

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Posted 13 March 2017 - 09:21 AM

I tried to do as several of you suggest and I talked to someone with customer relations, it was as if I was lying about being stranded. Their computer said their was a bus and at first they said I left before the bus got there . I told them there was no bus and I had to go to the bus station to get to SLC. The lady wanted me to fax all my paperwork. Hey this is nothing to lie about. Then she said she could give me a $50 voucher. I was really pissed off. It cost me a lot more than that because there was no bus . At present I'm at a loss for what to do next. Amtrak is very closed wallet about refunds and travel certificates. To me it's not worth running up my blood pressure for 50$ to rehash the story over and over again. I give up.

 

I'm sorry to hear about your frustrating experiences and unsatisfactory outcome.  Unfortunately our forum appears to be stuck in perpetual denial/disinterest when it comes how Amtrak responds to serious adversity. Even the Amtrak staff who post here seem more concerned about posting cutesy memes and wrapping trivial updates inside broken riddles than assisting or even sympathizing with paid customers trying to navigate through and recover from major service failures.  I wish I could do more than commiserate but I hope you'll eventually find a long distance train ride you truly enjoy, with or without Amtrak.


Edited by Devil's Advocate, 13 March 2017 - 06:12 PM.

I'd rather be a glass half empty than a glass half fool.


#13 VentureForth

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Posted 13 March 2017 - 02:23 PM

If you are still stuck, let me know here, or message me. I can try and get you a non-rev seat on my airline back to some place. I love trains, but Amtrak is simply pathetic any more, and actually managing to make the airlines look competent!


He was stuck on February 16th. If he's still stuck, there are likely other issues at hand.

14,223 Amtrak Miles. Many more to go.
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#14 B757Guy

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Posted 13 March 2017 - 05:15 PM

 

If you are still stuck, let me know here, or message me. I can try and get you a non-rev seat on my airline back to some place. I love trains, but Amtrak is simply pathetic any more, and actually managing to make the airlines look competent!


He was stuck on February 16th. If he's still stuck, there are likely other issues at hand.

 

 

My bad, didn't see the date.


I'm an airline pilot with a major US based carrier, and avid lover of trains since the very early days of Amtrak. I fondly recall GG1's zipping along the NEC, and sleeping in a slumbercoach on the Montrealer as a kid. I miss the old heritage cars, the GG1 and the original Budd Metroliners. The new equipment today simply doesn't have the same personality and elegance...


#15 Devil's Advocate

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Posted 13 March 2017 - 06:10 PM

 

 

If you are still stuck, let me know here, or message me. I can try and get you a non-rev seat on my airline back to some place. I love trains, but Amtrak is simply pathetic any more, and actually managing to make the airlines look competent!


He was stuck on February 16th. If he's still stuck, there are likely other issues at hand.

 

 

My bad, didn't see the date.

 

Either way it was a nice offer to make to someone in need.


I'd rather be a glass half empty than a glass half fool.


#16 Bigval109

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Posted 18 March 2017 - 06:53 PM

I talked to another person in customer relations and I found out that the other lady straight up and lied to me. She read to me what was already in their system about me having been stranded. She was able to give me a voucher to cover the cost of the bus ticket. I was thinking I'm just out of $147.00 but the Lord works in mysterious ways. The price of one ☝️ of my tickets for May dropped $130.00 from $292.00. Thus I consider myself compensated for my loss. The Bible says things work out for good for those who love the Lord.
When in doubt take the train.

#17 neroden

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Posted 19 March 2017 - 01:29 AM

Good on you for phoning Amtrak again rather than just accepting what the first woman said.  As Ben Franklin said, God helps those who help themselves.


--Nathanael--

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#18 Cho Cho Charlie

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Posted 20 March 2017 - 08:34 AM

New Update:
I tried to do as several of you suggest and I talked to someone with customer relations, it was as if I was lying about being stranded. Their computer said their was a bus and at first they said I left before the bus got there . I told them there was no bus and I had to go to the bus station to get to SLC. The lady wanted me to fax all my paperwork. Hey this is nothing to lie about.


I have to ask, were you the only passenger "stranded" there at the Reno station?
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