REWARD TICKET MODIFICATIONS & CANCELATIONS
- For modifications on one-way, round-trip or multi-segment reward travel, the following will apply
oints difference (to new prevailing fare) will apply in all cases with a 10% points penalty withheld on any fare difference returned to member
- If modifying a non-sleeper ticket within 24 hours prior to departure, or a sleeper ticket within 14 days prior to departure, an additional "close-in" penalty of 10% of the points redeemed will be collected (waived for Select Executive).
[*]For modifications to reward travel on a multi-ride ticket, the following will apply:
- Before first ride, a full exchange in point value will be issued without penalty
- No exchange value in points after first ride or after expiry—whichever comes first
[*]For modifications to reward travel on a monthly pass, the following will apply:
- Full exchange value in points prior to valid month
- No exchange value in points on or after first day of valid month
[*]For cancelations on one-way, round-trip or multi-segment reward travel, the following will apply:
- A 10% points penalty is assessed for any refund (redeposit) back to the member account.
- If canceling a non-sleeper ticket within 24 hours prior to departure, or a sleeper ticket within 14 days prior to departure, an additional "close-in" penalty of 10% of the points redeemed will be collected (waived for Select Executive)
[*]For cancelations to reward travel on a multi-ride ticket, the following will apply:
- Points are refunded minus 10% point penalty if unused and unexpired
- Redemption non-refundable if first trip used or if ticket expired
[*]For cancelations to reward travel on a monthly pass, the following will apply:
- Points are refunded—minus 10% point penalty—prior to first day of valid month
- Redemption is non-refundable on or after first day of valid month
[*]A "no-show" for any segment will result in forfeiture of points and travel for that segment, as well as all subsequent segments in the itinerary. A "no-show" is defined as a passenger's failure to travel on a segment from its origin without first canceling that portion of the itinerary.
