(1) Level boarding. This is a huge issue for anyone with so much as bad knees. I realize this is going to take a while.
(2) At Chicago Union Station, my girlfriend who cannot stand for long periods was forced to... stand for long periods on the platform while waiting for the insufficient numbers of Redcaps to show up. Amtrak needs BENCHES ON THE PLATFORM, which are thankfully present at the majority of stations, but not at Chicago.
(3) Penn Station NY is a nightmare for similar reasons, though harder to fix due to the narrower platforms.
(4) Amtrak needs to actually publish the full ingredients lists for the food they serve in the dining car. Yes, a dietary restriction can be a disability, and providing information is a reasonable accomodation. It is mind-boggling that Amtrak has not provided this information yet, since it really costs Amtrak nothing at all to do, and Amtrak's supplier Aramark knows what's in the food.
(5) Chicago Union Station has a remarkably counterproductive system of loud overlapping voices attempting to announce track numbers. This can't possibly actually work and is very confusing. I hope it can be replaced with a better system for the hard of hearing.
(6) Amtrak needs a consistent policy regarding PA announcements on the train. The current wildly inconsistent announcements are not good for the hard of hearing, as one must struggle to make out an announcement, only to discover that it's just a five-minute-long advertisement for the cafe car -- or one might start to tune out the announcements and actually miss something important. Important announcements should be stated clearly and always repeated (so if you caught the first time that the conductor was saying something, you can turn up your hearing aids to catch WHAT he was saying the second time). Unimportant stuff like the cafe car ads should be kept SHORT.
(7) Again for those with difficulty walking, it would be extremely valuable for it to be made clear *in advance* where the train is going to stop and where the passengers should place themselves to get aboard the correct door. I have had far too many instances of being sent up and down the platform repeatedly, and this is really not OK for my girlfriend with her bad knees. This happens at stations with no red caps, too. I realize this is going to require retraining pretty much every conductor on Amtrak and placing signs at every single platform, so it'll take a while, but it would really help a lot. The 'play it by ear' system currently used is not good for anyone with mobility impairments.
This is just off the top of my head, from my personal experience and that of my girlfriend (who has mobility impairments and is hard of hearing and has dietary restrictions...). Feel free to copy. I may be able to come up with other ideas later.
Edited by neroden, 04 December 2016 - 08:10 PM.