Posted 03 December 2016 - 12:16 PM
I was trying to buy points.
I could not log directly into AGR.
When I got the login page, the system would hang.
I tried lo login to Amtrak.com and was able to get to AGR.
Next I filled in the forms to purchase points for another AGR member.
I entered my credit card info and received a response that I had purchased
the points. When I looked at my email, I received another mail message there
was a problem and my credit card had not been charged, but I should try again.
I did and received the same message. I was using my AGR credit card.
I tried again using a different credit card - same error.
I called AGR and the agent told me they had nothing to do with points purchasing,
but I should try again. She did confirm the AGR number I was using was correct.
Again I tried (5th attempt) and it failed. I again called AGR and in the course of our
conversation, the agent advised me that the account I was trying purchase the points
had already reached the maximum points that could be purchased.
I checked both of my credit card accounts and they had been charged (on a Pending basis)
five times. Too bad when I received the error message, it did not explain what the error was.
Spirit of St Louis, Broadway Limited, Three Rivers, Cardinal, Lake Shore Limited, Silver Star, Pennsylvanian, Keystone, Silver Meteor, Regional, Acela, Capitol Limited, Hoosier State, Texas Eagle, Maple Leaf, Empire Service, Ethan Allen, Eurostar, TGV, BR, Orient Express, Netherlands Rail, SCNF, DSB, Deutsche Bahn, KCRC, MRT, MTR, California Zephyr, Carolinian, Missouri River Runner, Lincoln Service, Crescent, Sunset Limited, Empire Builder, Southwest Chief, Coast Starlight, Cascades, Pacific Surfliner, BART, CalTrain, NJ Transit, SEPTA, PATCO, Dinky, MBTA, Downeaster, UTA Trax, Heartland Flyer, Hiawatha, Illinois Zehpyr,Carl Sandburg, Piedmont, Vermonter, Metro North