ToniCounter
Service Attendant
- Joined
- Aug 3, 2015
- Messages
- 198
I was supposed to take #58 to Chicago. It suffered a 7-hour delay, so I didn't take it.
The Amtrak station agent couldn't process the refund because I used my points. She said I should have called the 800-USA-RAIL number BEFORE the original departure time in order to get a full refund on my points. (even if the reason was the severe delay)
However, I had no problem getting my points back after I called a few hours after the original departure time.
What is Amtrak's "official" refund policy on cancellation and refunds, if the passenger does not take the train due to the train being late?
Thanks!
The Amtrak station agent couldn't process the refund because I used my points. She said I should have called the 800-USA-RAIL number BEFORE the original departure time in order to get a full refund on my points. (even if the reason was the severe delay)
However, I had no problem getting my points back after I called a few hours after the original departure time.
What is Amtrak's "official" refund policy on cancellation and refunds, if the passenger does not take the train due to the train being late?
Thanks!