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Can't book with new Program


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#21 bratkinson

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Posted 31 December 2017 - 10:36 PM

You would be better off to book your trip on the phone.   That way, the agent can 'tie' each reservation together so that if train #1 is running late, their computer 'knows' you are connecting to train #2 and they can make arrangements as needed.  If you book them without an agent, even if train #1 is super-late, their computer doesn't know there's a connecting passenger to reaccomodate if needed.



#22 Big Iron

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Posted 01 January 2018 - 03:04 PM

You would be better off to book your trip on the phone.   That way, the agent can 'tie' each reservation together so that if train #1 is running late, their computer 'knows' you are connecting to train #2 and they can make arrangements as needed.  If you book them without an agent, even if train #1 is super-late, their computer doesn't know there's a connecting passenger to reaccomodate if needed.

Good information.  A question though.  Am I reading the multi-city policy a bit harshly when I understand that if you use the multi-city option that connections are not guaranteed?  


Trains Ridden: Broadway Limited (3), Capitol Limited (10), Cardinal (James Whitcomb Riley) (4) , Lake Shore Ltd. (4), Silver Star (5), Night Owl (3), Montrealer (2), Illinois Zephyr (10), Palmetto (2)

#23 Hotblack Desiato

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Posted 01 January 2018 - 08:01 PM

There is no such thing as "tying" (or "linking" or whatever) separate reservations together.  An agent might be able to book all your trains in one PNR, but if they are made separately, there is nothing they can do that would make a computer automatically know that a passenger is making a connection.  All they can do is put text comments on the reservation, but that really doesn't do anything unless someone (a human) is manually looking up your individual PNRs, which they wouldn't have any reason to do in 99.99% of circumstances, even if a train was late and you were at risk of missing a connection.






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