Jump to content




Help Support AmtrakTrains.com by donating using the link above or becoming a Supporting Member.

Photo

Seat assignments (Acela pilot Feb 2018)


  • Please log in to reply
170 replies to this topic

#161 Lonestar648

Lonestar648

    Engineer

  • Members
  • PipPipPipPipPipPip
  • 2,631 posts
  • Gender:Male

Posted 14 April 2018 - 08:26 PM

The Passenger does not get to choose their sleeper room on line.  Yes, the system assigns one, but you have no choices.



#162 daybeers

daybeers

    OBS Chief

  • Members
  • PipPipPipPip
  • 371 posts
  • Gender:Male
  • Location:HFD
  • Interests:Music, Singing, Computers, Stained Glass, Photography, Traveling, Running, Wikipedia

Posted 15 April 2018 - 11:42 AM

What I don't get is why you can't see what seats are available or choose one before you commit to paying! As of now, you can only choose a seat after the reservation has been paid and confirmed.


Amtrak travel so far: only 11,218 miles: Springfield Shuttle (13), Northeast Regional (28), Acela (1), Lake Shore Limited (2), Pennsylvanian (2), Capitol Limited (1)

Ambus mileage (3 trips): 108

Other rail transit: WMATA (~900 miles), Metro-North, MTA, MBTA (Subway and Commuter Rail), Metra, CTA, RTA


#163 Lonestar648

Lonestar648

    Engineer

  • Members
  • PipPipPipPipPipPip
  • 2,631 posts
  • Gender:Male

Posted 15 April 2018 - 01:23 PM

Remember this Application is in the testing phase.  Though some airlines will display a non active screen of the available seats, they caution that between viewing this screen and purchasing your ticket and then selecting your seats, the availability can change.

 

Right now I am sure they want to limit the number of accesses to only those people who have purchased a ticket on a qualified train, this way when or if there are database issues, this keeps the number of attempts on the database limited.  

 

Once the coding is determined to be correct, having access to available seats on a view only query, is not complicated to set up.



#164 crescent-zephyr

crescent-zephyr

    Engineer

  • Members
  • PipPipPipPipPipPip
  • 1,132 posts

Posted 15 April 2018 - 02:19 PM

This is not an unheard of concept... red coach in florida (a regional bus line) offers passenger selected, reserved seating. They have passengers getting on and off en route. And they have 2 different types of busses... A 1st class bus with 2x1 seating, and a more traditional 2x2 seating. They seem to have been able to make it work.

Amtrak: - Coast Starlight*, Pacific Surfliner, San Joaquin*, Cascades*, Empire Builder*, California Zephyr*, Southwest Chief*, City of New Orleans*, River Cities, Illinois Zephyr*, Wolverine, Cardinal, Capitol Limited*, Lake Shore Limited, Downeaster, Acela Express*, Crescent*, Carolinian*, Silver Star*, Silver Meteor*, Maple Leaf* Texas Eagle.

 

VIA: - Canadian*

 

Iowa Pacific - Hoosier State*, and City of New Orleans Pullman*.   


#165 Bob Dylan

Bob Dylan

    Engineer

  • Members
  • PipPipPipPipPipPip
  • 17,287 posts
  • Gender:Male
  • Location:Austin Texas
  • Interests:Passenger Trains/Travel/Sports/Gov't/ Politics/History/Reading/
    Movies/Music/Space-Ancient Aliens

Posted 15 April 2018 - 02:23 PM

Mega Bus has the same feature, but you pay extra to pick "Premium" Seats, sort of like the Airlines and something Amtrak should offer PDQ!!!
  • Jersey Jeff likes this
"There's Something About a Train! It's Magic!"-- 1970s Amtrak Ad
 "..My heart is warm with the friends I make,and better friends I'll not be knowing,
Yet there isn't a train I wouldn't take,No matter where its going!.." -Edna St. Vincent Millay

#166 Thirdrail7

Thirdrail7

    Engineer

  • Members
  • PipPipPipPipPipPip
  • 3,168 posts

Posted 15 April 2018 - 03:10 PM

I'm not a Mega Bus rider but does it typically make 25+ stops on a single journey? Along a route with a high number of stops, a few well placed intermediate stop to intermediate stop selections can seriously curtail through ridership to selected points.

 

That was one of the problems with passenger selected seat assignments last time and something they've noticed this time. You have to make sure you do this in a way that does not impact through ridership and revenue and doesn't require anyone to move at some point during the trip.  Currently, the reservations system controls this function automatically. If it see a room being reserved for a portion of the trip, when it see another reservation for another portion of the trip, it will assign the same room to leave as much through space as possible.  The same goes for coach seating. It calculates the space based upon maximums along the route between each pair. Without assigned seating, it calculates the "pure space." With assigned seating, you can only hope that intermediate trips come later or you can sell space to that intermediate pair...unless you only set aside certain seats for certain pairs. If that is the case, I don't really consider that "genuine seat selection." You are merely letting the passengers select from a pool of seats that has been offered to them.

 

That is why I'm betting all eyes are on 2103.


Edited by Thirdrail7, 15 April 2018 - 03:10 PM.

  • Trogdor, AmtrakBlue and daybeers like this

They say laughter is the best medicine. Obviously they never posted on AU.


#167 PaulM

PaulM

    Engineer

  • Members
  • PipPipPipPipPipPip
  • 2,207 posts
  • Gender:Male
  • Location:Quincy, IL
  • Interests:Bicycling, computer programming, website development, concert band, train travel

Posted 15 April 2018 - 03:22 PM

What I don't get is why you can't see what seats are available or choose one before you commit to paying! As of now, you can only choose a seat after the reservation has been paid and confirmed.

 

I'm guessing that it is to prevent the following scenario: passenger X books room A CHI-DEN and passenger Y books room B DEN-EMY.  Now two rooms are not available for CHI-EMY, or Fort Morgan to Fraser for that matter.

 

The computer would assign room A to passenger Y, making room B available.


  • Thirdrail7 likes this

#168 Lonestar648

Lonestar648

    Engineer

  • Members
  • PipPipPipPipPipPip
  • 2,631 posts
  • Gender:Male

Posted 15 April 2018 - 03:47 PM

I would expect Amtrak is trying to measure revenue and overall trip capacity comparing this to non online seat assignment  measurements.  It doesn't make good business sense to loose money by having a seat selection application for customers.  Also, Conductors have tried to group passengers on LD trains by city or over night stops.so it is easier to make sure people get off at the right stop. Does the system ignore this or limit selection to a certain car on say a three Coach LD train.  



#169 AcrossTheOcean

AcrossTheOcean

    Train Attendant

  • Training
  • Pip
  • 34 posts
  • Gender:Female
  • Location:Germany
  • Interests:Knitting, playing tuba

Posted 17 April 2018 - 02:31 PM

I really hope this works out not only for the Acela, but gets expanded to the system as a whole.

 

A couple days ago I had to make a number of ticket bookings for train travel through Germany and was pleasantly surprised that I could now select not only which seat I wanted to sit in, but even which coach.

Which is nice, because I was actually able to select "seat 17" in the first coach on one of the InterCity Express trains (my screen name and favorite seat on any train).

 

Actually I have a pretty good idea what it takes to do this sort of stuff since I have been peripherally involved in similar projects, most closely with the system used by United Airlines (SHARES). Also have followed the work of the folks who did the system used by Indian Railways, which by the way has assigned accommodation for all reserved accommodation, which if anything is way more complex and massive compared to anything that Amtrak could conceivably dream of, in terms of number of stations served, number of trains operated, number of seats/berths per train and number of passengers carried in reserved accommodation. It really is not as spectacularly difficult as is made out by folks here, and is not really rocket science either.

 

I agree with jis that if a country like Germany or India with much more complex routes and diverse rolling stock can figure it out, then it shouldn't be all that hard for Amtrak to do.

 

Perhaps a good way to go about funding this would be to do as the Deutsche Bahn (German railways) does, where you have to pay 4.50EUR (about $5.75) to reserve a seat?

 

When did the opportunity to pick your actual seat(s) on the ICE (not just to guarantee a certain type of seats) start?  Any idea if that is just first class, or does it apply to second class, too?  It has been several years since I rode an ICE far enough to make reserved seating worthwhile.


Ich verstehe nur Bahnhof.
 
Genieß dein Leben mit vollen Zugen.


#170 Lonestar648

Lonestar648

    Engineer

  • Members
  • PipPipPipPipPipPip
  • 2,631 posts
  • Gender:Male

Posted 17 April 2018 - 04:30 PM

The initial test was just first class on just a few specific trains, not all. Again this is a test to work out the bugs in the software, so do not expect perfection.

#171 Acela150

Acela150

    Engineer

  • Members
  • PipPipPipPipPipPip
  • 7,440 posts
  • Gender:Male
  • Location:NS Harrisburg Division

Posted 17 July 2018 - 10:08 PM

Any updates on how the pilot program is going with the few selected trains? 


  • sitzplatz17 and daybeers like this
These posts are my views and opinions.

Donate your spare time! Be a Volunteer Firefighter!
 
"Mainline 66W Recrew On Board at Abrams ready to head east when you can handle us, Ok 66W, ok on signal indication at Norris, take it to the Falls to wait for the window"




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users