When i was passing thru ALB on the LSL from BOS a few years ago and had to wait in between sections, there was a RC who assisted me to get to my roomette. (I came coach to ALB.)
When I went through Albany in June, there were 2 R/C working. They also handled baggage claim and bringing out checked bags for loading, so they were very busy, but they were very helpful to the people boarding the LSL.