Here is the story.
On my Chicago to Denver leg of my trip I booked coach using AGR points. At the Chigaco station I looked up the fare for a roomette(no points left), it was priced at $196 dollars. I assumed I would be able to do this upgrade and just be charged the $196 for the roomette since I already had my rail fare.
I went to the ticket window, she could not do the upgrade and told me to call Guest Rewards. The AGR agent on the phone said I would have to pay the rail fare along with the roomette price, total $312 and I would lose the points I used to book coach. I kept my coach seat.
Is this correct? I was a bit irritated but okay since my plan was coach to begin with.
Thanks
On my Chicago to Denver leg of my trip I booked coach using AGR points. At the Chigaco station I looked up the fare for a roomette(no points left), it was priced at $196 dollars. I assumed I would be able to do this upgrade and just be charged the $196 for the roomette since I already had my rail fare.
I went to the ticket window, she could not do the upgrade and told me to call Guest Rewards. The AGR agent on the phone said I would have to pay the rail fare along with the roomette price, total $312 and I would lose the points I used to book coach. I kept my coach seat.
Is this correct? I was a bit irritated but okay since my plan was coach to begin with.
Thanks