William W.
Lead Service Attendant
I have a trip from CHI-LAX via PDX (EB connecting to CS) booked for early January. I redeemed points for a two-zone bedroom.
If at some point during the trip I'm either bustituted, or forced into coach, will I receive a full refund of my points, or will they change the redemption to a two-zone coach reward?
The reason I ask is because I've noticed that the EB has been occasionally bustituted mid-trip recently. In addition, if the EB misses the connection with the CS at PDX, there's a chance that the sleeping accommodations will be sold out (I could also foresee a downgrade to a roomette. Not the end of the world, obviously, but still a downgrade from what I redeemed).
Any insights?
If at some point during the trip I'm either bustituted, or forced into coach, will I receive a full refund of my points, or will they change the redemption to a two-zone coach reward?
The reason I ask is because I've noticed that the EB has been occasionally bustituted mid-trip recently. In addition, if the EB misses the connection with the CS at PDX, there's a chance that the sleeping accommodations will be sold out (I could also foresee a downgrade to a roomette. Not the end of the world, obviously, but still a downgrade from what I redeemed).
Any insights?