Not happy with NS delays? Tell them on Twitter!

If you're not happy with NS delays, send them a Tweet about it to @nscorp.

Can a little tweet from me actually influence a huge bazillion dollar corporation?

Maybe. I have personal experience of large companies being surprisingly sensitive to criticism on Twitter.

If their PR barracudas latch onto it, they certainly will respond. Either way, let them know!

Fine, but give them credit as well. 20 of the 28th was 93 minutes late at one point but arrived ALX (where NS relinquishes operational control) 23 minutes early. I don't know whether NS was culpable for the original delay -- maybe they were, maybe they weren't -- but the train was handled well after that. The recovery does show how padded the schedule is.

19/20 isn't the problem.

29/30/48/49 are.

Neither is the problem the Carolina and Virginia corridor trains, where NS generally performs well.

RyanS said:

19/20 isn't the problem.

29/30/48/49 are.

Click to expand...

What xyzzy is saying is that NS is not causing problems on all of their tracks. So, give give them credit for that in addition to complaining about what's happening in Indiana.

IN & OH need acute attention. It's a massive fail by NS affecting lots of passengers. People need to know to complain to the railroads, not amtrak.

Don't forget that these delays are costly to NS. They have time sensitive customers like UPS and power plants needing trainloads of coal who are yelling a lot louder than the couple of hundred Amtrak passengers delayed every day. You would think they would be building extra tracks and upgrading signals like mad and trying to expedite the movement of freight through Chicago. I thought some of these delays were due to track work, but these delays have last months without improvement.

I'm not on twitter, but good idea. NS needs to do something about the system freeze-up in Indiana/Ohio.

I have also found that large companies can be very sensitive to criticism on Twitter. I have found it to be an incredibly effective way to bypass the low level customer service agents you normally get when you call a 1-800 number and get right to the agents who can actually help you. I've found that normally when I send one frustrated tweet with a company mentioned they usually quickly reply with a personal message and a way to email or call someone directly.

That being said I have no clue how NS or any of the other railroads would respond to criticism on Twitter, especially criticism from Amtrak passengers. The railroads don't exactly provide the same type of customer service that a company like say AT&T does.

The one company I really haven't had any success with on Twitter is Amtrak. They are more than happy to retweet or favorite positive tweets but they stay silent when you complain about problems.

I've seen a handful of replies to complaints from @Amtrak that all pretty much say "call customer service".

don't complain to @Amtrak. complain to @nscorp publicly if they're the ones delaying Amtrak!

Yes, we understand that, thanks.

We're talking about complaints to Amtrak in general, about things they do control.