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Status of Amtrak Status Maps - dixielandsoftware


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#41 montana mike

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Posted 13 October 2015 - 07:31 PM

dumb answer!!!

I try to explain how things should NOT happen if they are properly set up and all you spew is stuff about "fecal matter", as if web sites go down for NO reasons at all.   Unless you are in the business, as we are and have been for 11 years, this should not have happened-period.   Yes, sites go down for very short time frames, but we are now closing in on 48 hours for a major e-commerce site that likely has hundreds of thousand of hits each day.   

S**t does not happen if it is done right.


Edited by montana mike, 13 October 2015 - 07:36 PM.


#42 Ryan

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Posted 13 October 2015 - 09:37 PM

You asked about Google and Amazon being down and I provided recent examples. I'd be a little upset too if my point were deconstructed so completely.

If only we were all as perfect as you are, the trains would run on time and the website would be perpetually available. :rolleyes:

**** always happens. Always.

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Edited by Ryan, 13 October 2015 - 09:56 PM.

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#43 jebr

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Posted 13 October 2015 - 09:59 PM

Let's ensure that the discussion does not degenerate into personal attacks. Thanks.

#44 Phil S

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Posted 14 October 2015 - 12:26 AM

10:24 PST. Amtrak.com dysfunctional. Can't make reservations. I don't see how to get to Track A Train. OTOH, the alternative track a train works fine. Amtrak Status Map (jb Dixieland) seems to be working fine. Sorry, I have to agree with Mike -  this should not be happening, even given the extreme complexity of what Amtrak.com does (reservations, award stuff, system status map, etc). Just one opinion!


Phil S
 
US trains taken: Starlight, Zephyr (through both Wyo and Utah/Colorado), Lake Shore, Palmetto, SW Chief, Sunset, Southern Crescent, Cardinal, Carolinian, NEC Boston to Washington (including Night Owl though not yet on Accela), EB, NorthCoastHiawatha, Desert Wind, DRG through Colorado, Silver Star (NYP/CRN), Capital Limited, Wolverine, Seattle to Vancouver BC (before it was called the Sounder and since), probably others. 
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Finland, Russia, Ukraine, Moldova,  Romania, East Germany, Czechoslovakia, Hungary,Serbia, Croatia, Slovenia, Bosnia, Bulgaria, Turkey, Greece

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#45 NW cannonball

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Posted 14 October 2015 - 02:38 AM

Amtrak.com seems back to normal now.  I had to clear my firefox cache (and delete some cookies just for good measure) and I have no current reservations, so I can't test many functions,

But it seems to be back up and running.

As for the dixielandsoftware status maps, the official datafeed only came online an hour or 4 ago, some of the Western LD trains that departed during the downtime are not yet showing there , but mostly OK.  Thanks, John

Glad that disruption is over with.

Take care, take trains.


Edited by NW cannonball, 14 October 2015 - 02:39 AM.

Trains experienced:

AMTRAK - Empire Builder, SW Chief, Coast Starlight, Lake Shore Limited, Cardinal, Capital Limited, NER, Silver Star, Pacific Surfliner, Cascades.

Great Northern - Winnipegger, Red River, Empire Builder.

NYC - Pacemaker

Commuter lines - NM RailRunner, Metra, Northstar

outside USA - NS, DB, ÖBB, JR (Tokaido & Sanyo shinkansen, JRE (Tokyo area), JR Shikoku


#46 Ryan

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Posted 14 October 2015 - 05:03 AM

Sorry, I have to agree with Mike -  this should not be happening


I don't think that anyone is arguing that it should be happening, I am most definitely not.

My sole objection is the knee jerk "Fire the IT people!" cry when we have no idea why the site was down and who (or what) was actually at fault.
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#47 John Bobinyec

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Posted 14 October 2015 - 05:15 AM

When budgets/schedules are tight, the first thing that goes is documentation.  The second thing is backups.

 

jb


LDS Been On:

 

Old: Phoebe Snow (EL), Montrealer (AT), Laurentian (D&H)

RBBB: St. Petersburg - W. Palm Beach, Lakeland - Atlanta, Baltimore - NYC, Rochester, NY - Hartford, Albuquerque - Salt Lake City, Denver - Chicago

Modern: Ocean (VIA), Silver Star, Capitol Limited, Texas Eagle, Autotrain, Carolinian, Southwest Chief, California Zephyr, Lake Shore Limited

 


#48 xyzzy

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Posted 14 October 2015 - 10:08 AM

When budgets/schedules are tight, the first thing that goes is documentation.  The second thing is backups.

 

Third, fourth, fifth, and sixth are code reviews, formal testing, formal change control/config management, and escrow deposits of source code... not necessarily in that order. Have seen it happen too many times.



#49 neroden

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Posted 14 October 2015 - 10:31 AM

At some point, informal testing goes too.
--Nathanael--

Please feel free to moderate my posts.

#50 John Bobinyec

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Posted 16 October 2015 - 04:10 AM

Another one of life's little disappointments.  The emailer program that sends out the Alerts is not working.  The code hasn't been touched in years.  And it looks normal.  I suspect there's trouble with my ISP's SMTP server, but I have yet to pin it down.

 

jb


LDS Been On:

 

Old: Phoebe Snow (EL), Montrealer (AT), Laurentian (D&H)

RBBB: St. Petersburg - W. Palm Beach, Lakeland - Atlanta, Baltimore - NYC, Rochester, NY - Hartford, Albuquerque - Salt Lake City, Denver - Chicago

Modern: Ocean (VIA), Silver Star, Capitol Limited, Texas Eagle, Autotrain, Carolinian, Southwest Chief, California Zephyr, Lake Shore Limited

 


#51 NW cannonball

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Posted 16 October 2015 - 06:17 AM

Thanks JB for keeping your service running.  It's helped me and many others I know.


Trains experienced:

AMTRAK - Empire Builder, SW Chief, Coast Starlight, Lake Shore Limited, Cardinal, Capital Limited, NER, Silver Star, Pacific Surfliner, Cascades.

Great Northern - Winnipegger, Red River, Empire Builder.

NYC - Pacemaker

Commuter lines - NM RailRunner, Metra, Northstar

outside USA - NS, DB, ÖBB, JR (Tokaido & Sanyo shinkansen, JRE (Tokyo area), JR Shikoku


#52 John Bobinyec

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Posted 18 October 2015 - 04:31 PM

Another one of life's little disappointments.  The emailer program that sends out the Alerts is not working.  The code hasn't been touched in years.  And it looks normal.  I suspect there's trouble with my ISP's SMTP server, but I have yet to pin it down.

 

jb

Yep, the ISP implemented a security protocol.  It took a while but we're back in business.

 

jb


LDS Been On:

 

Old: Phoebe Snow (EL), Montrealer (AT), Laurentian (D&H)

RBBB: St. Petersburg - W. Palm Beach, Lakeland - Atlanta, Baltimore - NYC, Rochester, NY - Hartford, Albuquerque - Salt Lake City, Denver - Chicago

Modern: Ocean (VIA), Silver Star, Capitol Limited, Texas Eagle, Autotrain, Carolinian, Southwest Chief, California Zephyr, Lake Shore Limited

 


#53 John Bobinyec

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Posted 20 December 2015 - 12:20 PM

Had a little bit of trouble this morning.  Amtrak changed something with its website and it took me a little while to adapt things to it. 

 

This will affect

 

Amtrak Status Maps - they're working and they are "catching up"

ASM Alerts               - ditto

Station Status Boards

 

Amsnag - I have notified Paul.

 

jb


LDS Been On:

 

Old: Phoebe Snow (EL), Montrealer (AT), Laurentian (D&H)

RBBB: St. Petersburg - W. Palm Beach, Lakeland - Atlanta, Baltimore - NYC, Rochester, NY - Hartford, Albuquerque - Salt Lake City, Denver - Chicago

Modern: Ocean (VIA), Silver Star, Capitol Limited, Texas Eagle, Autotrain, Carolinian, Southwest Chief, California Zephyr, Lake Shore Limited

 


#54 John Bobinyec

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Posted 02 January 2016 - 06:08 AM

The system seems to be uncooperative this morning (1/2/2016).  Unfortunately, I won't be able to deal with it until this evening.

 

It may be working, but it doesn't look like it.  This affects:

 

Amtrak Status Maps

ASM Alerts

Station Status Boards

 

jb


LDS Been On:

 

Old: Phoebe Snow (EL), Montrealer (AT), Laurentian (D&H)

RBBB: St. Petersburg - W. Palm Beach, Lakeland - Atlanta, Baltimore - NYC, Rochester, NY - Hartford, Albuquerque - Salt Lake City, Denver - Chicago

Modern: Ocean (VIA), Silver Star, Capitol Limited, Texas Eagle, Autotrain, Carolinian, Southwest Chief, California Zephyr, Lake Shore Limited

 


#55 ScottRu

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Posted 02 January 2016 - 08:58 AM

Good luck, John. And thanks for all your efforts on our behalf.

#56 Trollopian

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Posted 02 January 2016 - 03:19 PM

Good luck, John. And thanks for all your efforts on our behalf.

I associate myself with the remarks of the gentleman from Massachusetts (Scott).  I'm a big fan of the status maps, and have several ongoing alerts just to monitor the performance of my pet trains, even when I have no travel planned.  Thanks, John, for this labor of love.  



#57 Chey

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Posted 02 January 2016 - 05:40 PM

 

Good luck, John. And thanks for all your efforts on our behalf.

I associate myself with the remarks of the gentleman from Massachusetts (Scott).  I'm a big fan of the status maps, and have several ongoing alerts just to monitor the performance of my pet trains, even when I have no travel planned.  Thanks, John, for this labor of love.  

 

 

Ditto that



#58 John Bobinyec

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Posted 03 January 2016 - 01:07 PM

The system (several ancient machines) collectively decided to quit working yesterday morning, while I was not at home.  I worked on them last night and had only very slight success.  Late this morning I was finally able to get them calmed down enough to where they would cooperate with each other.  We're back online - for now.

 

jb


LDS Been On:

 

Old: Phoebe Snow (EL), Montrealer (AT), Laurentian (D&H)

RBBB: St. Petersburg - W. Palm Beach, Lakeland - Atlanta, Baltimore - NYC, Rochester, NY - Hartford, Albuquerque - Salt Lake City, Denver - Chicago

Modern: Ocean (VIA), Silver Star, Capitol Limited, Texas Eagle, Autotrain, Carolinian, Southwest Chief, California Zephyr, Lake Shore Limited

 


#59 Chey

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Posted 03 January 2016 - 02:54 PM

John, I have a question that you may (or not) be able to answer. When I see a blank instead of a time for a stop, I know if I look in the Amtrak train status it's going to say "Status Unavailable."  So are they recorded manually and skipped when they're too busy? It's just surprising to me when it happens for a major station on a route; in this case SAS for the SL westbound (1). No record of when it got to SAS and no record of when it left (01/03/16). I know this is a particularly busy station, what with the switchings of the 421 and 422 from/to the Eagle..


Edited by Chey, 03 January 2016 - 02:58 PM.


#60 John Bobinyec

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Posted 03 January 2016 - 03:43 PM

John, I have a question that you may (or not) be able to answer. When I see a blank instead of a time for a stop, I know if I look in the Amtrak train status it's going to say "Status Unavailable."  So are they recorded manually and skipped when they're too busy? It's just surprising to me when it happens for a major station on a route; in this case SAS for the SL westbound (1). No record of when it got to SAS and no record of when it left (01/03/16). I know this is a particularly busy station, what with the switchings of the 421 and 422 from/to the Eagle..

Concerning the blanks shown in my system, blanks are shown until Amtrak presents a time for a train on their website.  Yesterday into today, my system was a mess, so you can't go by that for that time period.

 

If you're talking about Amtrak itself recording a time at a station, they have (I'm guessing) at least four ways to enter it:

  •  they detect the GPS coordinates of a train's lead engine - this is, I think, the predominant way of doing things,  They don't always have things defined correctly, though, so sometimes times are omitted in their reservations system.
  • an Amtrak agent can enter the time into the system
  • an Amtrak dispatcher (on Amtrak owned/operated lines) can enter the time into the system
  • an Amtrak IT person can enter the time

Obviously, the most automatic way is the GPS system, but when it's down or there's a mistake in it, or perhaps even when an unusual move happens, the times can be wrong, or omitted.

 

Someone else with more direct knowledge is invited to chime in.

 

jb


Edited by John Bobinyec, 03 January 2016 - 03:44 PM.

LDS Been On:

 

Old: Phoebe Snow (EL), Montrealer (AT), Laurentian (D&H)

RBBB: St. Petersburg - W. Palm Beach, Lakeland - Atlanta, Baltimore - NYC, Rochester, NY - Hartford, Albuquerque - Salt Lake City, Denver - Chicago

Modern: Ocean (VIA), Silver Star, Capitol Limited, Texas Eagle, Autotrain, Carolinian, Southwest Chief, California Zephyr, Lake Shore Limited

 





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