benjibear
Conductor
- Joined
- Dec 9, 2011
- Messages
- 1,078
Maybe because it is today's norm to have bad experiances on the phone with corporations but I found my call to Amtrak the best telephone customer service call I have had in recent times. Normally you wait on the phone forever, listening to music that you just want to kill yourself if you have to listen to one more round, then to get an person on the other end reading from a computer screen only things they are allowed to say. Amtrak exceeded my expectations! After a short menu I was put immediatly to a customer service person, she took care of my issue, and I was done.