Engineer
Posted 22 February 2012 - 01:26 PM
I am very impressed with Chase!
A training I will go ... !
Engineer
Posted 22 February 2012 - 01:37 PM
In my experience Chase has a very good fraud handling department and they are also very good a flagging questionable charges. So much so that when I travel abroad I notify them of the dates and locations where I will be at in order to make sure that my legitimate charges are not blocked. They appreciate that.They verified all my information and that I did not make the charge (and told me it would not be charged)! They cancelled my card and will issue me a new card and number - and it will be delivered overnight!
Edited by the_traveler, 22 February 2012 - 01:39 PM.
Engineer
Posted 22 February 2012 - 01:47 PM
A training I will go ... !
Conductor
Posted 22 February 2012 - 04:12 PM
OBS Chief
Posted 22 February 2012 - 05:58 PM
Routes taken so far: Wolverine, Hiawatha, Illini, Lincoln Service, Texas Eagle, Capitol Limited, City of New Orleans, San Joaquin, Missouri River Runner, Northeast Regional, Acela Express, Crescent, Empire Builder, Cascades, Coast Starlight, Downeaster, California Zephyr. Lake Shore Limited (NY and BOS sections) Orange = Aced route Current rail miles: 19,782 (updated 1/9/12) Previous mileage: 17,607 Current Thruway/bustitution mileage: 1215 Previous Thruway/bustitution mileage: 930
Current planned trips: Ideal points run (more train less wait) STL-PON-HEM-STL. Stripped down max segments points run: STL-ALN-KWD-STL (dates TBD)
Pictures from the 2012 Gathering (PHL edition!) iPhone pictures Casio pictures
Wondering what to call me? Just keep it simple, call me Misty. Even if you know my real name through other avenues, I don't prefer it, and I'm sort of surprised I answer to it outside of work anymore.
Know I'll be in your area? Look for the orange backpack and feel free to call me out if you have a few minutes to chat. 
Officially Select Plus for 2013 as of 11/27/12 :3
Booking a Hostelling International stop in the United States as part of a trip? I've noticed it's cheaper to book through http://www.hiusa.org/ instead of by a similar URL that they also hold - for some reason, the one I don't list charges a booking fee, among other things.
Engineer
Posted 22 February 2012 - 06:33 PM
Seconded. I got gotten last fall and was impressed by their response.In my experience Chase has a very good fraud handling department and they are also very good a flagging questionable charges. So much so that when I travel abroad I notify them of the dates and locations where I will be at in order to make sure that my legitimate charges are not blocked. They appreciate that.
They verified all my information and that I did not make the charge (and told me it would not be charged)! They cancelled my card and will issue me a new card and number - and it will be delivered overnight!
Engineer
Posted 22 February 2012 - 08:50 PM
OBS Chief
Posted 23 February 2012 - 02:20 PM
They verified all my information and that I did not make the charge (and told me it would not be charged)!
Lead Service Attendant
Posted 23 February 2012 - 08:33 PM
Engineer
Posted 23 February 2012 - 09:49 PM
That sucks! Thanks for the warning though.I experienced the same thing a couple of years ago. However in the following month, Chase automatically enrolled me in a "fraud protection program" and charged me $7.99. Then I have to call them to quit from that program.
Edited by Texas Sunset, 23 February 2012 - 09:49 PM.
Any views expressed are my own and do not represent the views of my employer, parent companies, partners, or subsidiaries.
Over 50,000 people just like you recently signed a petition to expand high speed passenger rail in the United States of America.
Long live The Coast Starlight, The California Zephyr, The Empire Builder, The Southwest Chief, and The Canadian.
OBS Chief
Posted 24 February 2012 - 05:10 PM
this happened to a friend of mine. He had just gotten his new AGR card and it had been hacked before he even got it out the envelope. They called and canceled his card and said they will send him a new one. He said this is the new one.This morning, I received an email from Chase about possible fraud on my card. It had a phone number in the email for the "fraud department". Not being sure if this was phishing, I called the customer service number on my card directly. After verifying the denied charge - which I did not make - I was indeed transferred to the fraud department.
They verified all my information and that I did not make the charge (and told me it would not be charged)! They cancelled my card and will issue me a new card and number - and it will be delivered overnight!
BTW: The most recent charges were to amtrak.com, staples.com and officedepot.com!
Just a warning to keep an eye on your statement!
Engineer
Posted 24 February 2012 - 05:28 PM
Looking a this thread I see a lot of posts that seem to be saying Chase did a great job quickly refunding a surprising number of fraudulent charges. That's great and all, but maybe Chase should do a better job of actually preventing fraud before it becomes bad enough to require a new card. Things like pushing for smart cards with security chips inside and actual passwords in your head. Instead we still have the same generic technology that hasn't improved much in the way of enhanced security over the last three decades.He had just gotten his new AGR card and it had been hacked before he even got it out the envelope. They called and canceled his card and said they will send him a new one.
Any views expressed are my own and do not represent the views of my employer, parent companies, partners, or subsidiaries.
Over 50,000 people just like you recently signed a petition to expand high speed passenger rail in the United States of America.
Long live The Coast Starlight, The California Zephyr, The Empire Builder, The Southwest Chief, and The Canadian.
Engineer
Posted 24 February 2012 - 08:11 PM
Both Visa and MasterCard are going to Chip and Pin cards by April, 2013.Looking a this thread I see a lot of posts that seem to be saying Chase did a great job quickly refunding a surprising number of fraudulent charges. That's great and all, but maybe Chase should do a better job of actually preventing fraud before it becomes bad enough to require a new card. Things like pushing for smart cards with security chips inside and actual passwords in your head. Instead we still have the same generic technology that hasn't improved much in the way of enhanced security over the last three decades.He had just gotten his new AGR card and it had been hacked before he even got it out the envelope. They called and canceled his card and said they will send him a new one.
Engineer
Posted 24 October 2012 - 02:15 PM
It sure crossed MY mind!!
They verified all my information and that I did not make the charge (and told me it would not be charged)!
Traveler, but now you won't get the AGR points that you would have coming for the fraudulent purchase!
Please tell us this crossed your mind...
Edited by VentureForth, 24 October 2012 - 02:17 PM.
14,223 Amtrak Miles. Many more to go.
Completed Routes: Capitol Limited, Palmetto
Also Ridden: Carolinian, Crescent, Pacific Surfliner, Piedmont, Southwest Chief, Silver Meteor, Silver Star, Texas Eagle
Train Attendant
Posted 24 October 2012 - 02:45 PM
this happened to a friend of mine. He had just gotten his new AGR card and it had been hacked before he even got it out the envelope. They called and canceled his card and said they will send him a new one. He said this is the new one.
This morning, I received an email from Chase about possible fraud on my card. It had a phone number in the email for the "fraud department". Not being sure if this was phishing, I called the customer service number on my card directly. After verifying the denied charge - which I did not make - I was indeed transferred to the fraud department.
They verified all my information and that I did not make the charge (and told me it would not be charged)! They cancelled my card and will issue me a new card and number - and it will be delivered overnight!
BTW: The most recent charges were to amtrak.com, staples.com and officedepot.com!
Just a warning to keep an eye on your statement!
The usual, gas station, filled a couple of cars, bought some beer and snacks.
Engineer
Posted 24 October 2012 - 03:09 PM
Usually cards are cloned by someone with physical access to your card swiping it and making a clone of it. As PPorro said, restaurants are the typical venue for this, although it's also possible for skimming machines to be placed on things like ATM machines or vending machines that take a credit card (parking garages, movie ticket kiosks, etc, etc).I just had this happen to me last week. Two charges in New York City - and I'm still very much in the Savannah area. One was a SWIPED transaction made at a restaurant! This shows that someone is hacking into a system and actually creating new cards. Very scary stuff!
Engineer
Posted 24 October 2012 - 03:53 PM
Engineer
Posted 24 October 2012 - 03:54 PM
Barnes & Nobles recently had some of thier machines "hacked".Usually cards are cloned by someone with physical access to your card swiping it and making a clone of it. As PPorro said, restaurants are the typical venue for this, although it's also possible for skimming machines to be placed on things like ATM machines or vending machines that take a credit card (parking garages, movie ticket kiosks, etc, etc).
I just had this happen to me last week. Two charges in New York City - and I'm still very much in the Savannah area. One was a SWIPED transaction made at a restaurant! This shows that someone is hacking into a system and actually creating new cards. Very scary stuff!
Edited by AmtrakBlue, 24 October 2012 - 03:55 PM.
2011: Jun: WIL=>WAS=>WIL (NER) // Nov: WIL=>WAS=>CHI=>PRO (NER=>CL=>CZ)
2012: Apr: WIL=>WAS=>WIL (NER) // May: WIL=>PHL=>WIL (NER) / PHL=>PAO=>PHL (Keystone) // Aug: WIL=>WAS (NER) / BWI=>WIL (NER) // Oct: PHL=>WIL (NER) / PHL=>HAR=>PHL (Keystone) / SEPTA, NJT, PATCO, River Line, Princeton Dinky
2013: NTD: WIL=>WAS=>WIL (NER) Hope to do's: WIL=>BOS day trip // Gathering
Engineer
Posted 24 October 2012 - 04:40 PM
this happened to a friend of mine. He had just gotten his new AGR card and it had been hacked before he even got it out the envelope. They called and canceled his card and said they will send him a new one. He said this is the new one.
This morning, I received an email from Chase about possible fraud on my card. It had a phone number in the email for the "fraud department". Not being sure if this was phishing, I called the customer service number on my card directly. After verifying the denied charge - which I did not make - I was indeed transferred to the fraud department.
They verified all my information and that I did not make the charge (and told me it would not be charged)! They cancelled my card and will issue me a new card and number - and it will be delivered overnight!
BTW: The most recent charges were to amtrak.com, staples.com and officedepot.com!
Just a warning to keep an eye on your statement!
How can someone steal a card that has never been validated? Now you need to call from your home phone, and it checks that number. (in case no one has gotten a new card lately) Asks for the last four digits on the card and your zipcode on the billing address. That's for the person asking why they don't change security. They have.
Funny thing, my last American Express Card has no chip, but the old ones did?
Here's one possible answer for yours and the one time I had a problem.
It's been a few years, but had a card that I never received yet, I got a bill in the mail. (not Chase) Called and they asked if I had been in Texas recently. "Never in my life."
So the point of this is, I'd suspect someone from inside the place issuing the cards, is stealing data.
For already active cards, restaurants are a common source, the waiter takes your card, has a scanner in their pocket and zing, you've been copied. According to the statistics, contrary to what seems apparent from rumors and myths, the Internet is safer than a purchases in person. That was a surprise.
0 members, 0 guests, 0 anonymous users
