Quantcast

Jump to content




metropolitan lounge chicago


73 replies to this topic

#1 Guest_rosemary kay_*

Guest_rosemary kay_*
  • Guests

Posted 12 August 2009 - 04:42 PM

we are taking the SWC from chicago to albuquerque, in a sleeper, are we able to use the metropolitan lounge at union station

#2 saxman

saxman

    Engineer

  • Members
  • PipPipPipPipPipPip
  • 2,148 posts
  • Gender:Male
  • Location:New Orleans, LA
  • Interests:Trains, planes, maps, and music

Posted 12 August 2009 - 04:46 PM

we are taking the SWC from chicago to albuquerque, in a sleeper, are we able to use the metropolitan lounge at union station


Yes you can. When you find the big escalators, at the bottom, you'll find they lead to big glass doors. This is where Amtrak's gates are. Continue through those doors and straight ahead you'll find another set of glass doors which is the Metropolitan Lounge. Just show them your tickets when you enter and you can store your bags with a red cap.

Amtrak Miles: 173,576
As of July 21, 2014


#3 yarrow

yarrow

    Engineer

  • Members
  • PipPipPipPipPipPip
  • 2,038 posts
  • Gender:Male
  • Location:nine mile falls, washington

Posted 12 August 2009 - 07:04 PM

i believe the lounge opens at 9 a.m. we typically arrive early, store our bags, maybe have a cup of juice or coffee and then explore downtown until an hour or so before train time. you board directly from the lounge

amtrak miles-108,922
great northern miles-876
northern pacific miles-28
via rail canada kilometers-8,848


#4 rogers55

rogers55

    Lead Service Attendant

  • Members
  • PipPipPip
  • 128 posts
  • Gender:Male
  • Location:VNC

Posted 12 August 2009 - 07:45 PM

I had always assumed that the Metro Lounge was open 24 hours a day.
We have been through Chicago numerous times via the LSL and SWC or EB and always spend some time in the lounge.
No one ever said anything about hours but then I never asked either.

#5 MrFSS

MrFSS

    Engineer

  • Admin
  • PipPipPipPipPipPip
  • 8,748 posts
  • Gender:Male
  • Location:Central Kentucky

Posted 12 August 2009 - 07:47 PM

I had always assumed that the Metro Lounge was open 24 hours a day.
We have been through Chicago numerous times via the LSL and SWC or EB and always spend some time in the lounge.
No one ever said anything about hours but then I never asked either.


It isn't open 24/7. It opens just before the first LD train of the day arrives and closes after the LSL boards everyone at night.

#6 MikefromCrete

MikefromCrete

    Engineer

  • Members
  • PipPipPipPipPipPip
  • 1,160 posts
  • Gender:Male
  • Location:Crete, IL

Posted 14 August 2009 - 10:45 PM

I had always assumed that the Metro Lounge was open 24 hours a day.
We have been through Chicago numerous times via the LSL and SWC or EB and always spend some time in the lounge.
No one ever said anything about hours but then I never asked either.

The station itself is only open from 5 a.m. to 1 a.m., it's not a 24-hour operation.

#7 Chatter163

Chatter163

    Conductor

  • Members
  • PipPipPipPipPip
  • 521 posts

Posted 14 August 2009 - 11:06 PM

we are taking the SWC from chicago to albuquerque, in a sleeper, are we able to use the metropolitan lounge at union station


Yes you can. When you find the big escalators, at the bottom, you'll find they lead to big glass doors. This is where Amtrak's gates are.


Unless they've changed the entrance in the last few months... :P

#8 Guest_rosemary kay_*

Guest_rosemary kay_*
  • Guests

Posted 15 August 2009 - 05:14 AM

thanks everyone

#9 oldtimer

oldtimer

    Conductor

  • Members
  • PipPipPipPipPip
  • 687 posts
  • Gender:Male
  • Location:rollin along the high iron
  • Interests:If it rolls, flies, or floats I can fix it, certified A&P mechanic, builder and crew chief for late model stock car, I ride a 1977 GoldWing and have worked a lot on vintage aircraft.

Posted 15 August 2009 - 05:51 PM

Just for your information the Metropolitan Lounge in Chicago Union Station opens at 8:00 am and closes after the Lake Shore Limited leaves.

This comes from an Amtrak employee that works in the lounge.

:rolleyes: :rolleyes: :rolleyes:

#10 Trogdor

Trogdor

    Engineer

  • Members
  • PipPipPipPipPipPip
  • 5,028 posts
  • Gender:Male
  • Location:Here

Posted 15 August 2009 - 07:01 PM

we are taking the SWC from chicago to albuquerque, in a sleeper, are we able to use the metropolitan lounge at union station


Yes you can. When you find the big escalators, at the bottom, you'll find they lead to big glass doors. This is where Amtrak's gates are.


Unless they've changed the entrance in the last few months... :P


Which they haven't. Amtrak's lounge and gates are still in the same place, and all entrances to the station are in the same place they were before.
Posted Image

#11 Konrad

Konrad

    OBS Chief

  • Members
  • PipPipPipPip
  • 258 posts
  • Gender:Male
  • Location:Australia

Posted 15 August 2009 - 09:20 PM

we are taking the SWC from chicago to albuquerque, in a sleeper, are we able to use the metropolitan lounge at union station


Yes you can. When you find the big escalators, at the bottom, you'll find they lead to big glass doors. This is where Amtrak's gates are.


Unless they've changed the entrance in the last few months... :P


Which they haven't. Amtrak's lounge and gates are still in the same place, and all entrances to the station are in the same place they were before.

And who cares? US lounges are a great way to stow your luggage in transit but they do not provide first class services.

Go to http://www.qantas.co...-club/global/en to see what true global travellers expect.

Seriously, you Americans are sooo satisfied with so little.

You get crap and you love it.
Trains Ridden: Coast Starlight, Empire Builder, Capitol Limited, Cardinal, South West Chief, California Zephyr, Pacific Surfliner, NEC.

Australia: Indian Pacific, Southern Aurora, Overland, XPT, Prospector, Brisbane Limited, Newcastle Flier.
Posted Image

#12 ThayerATM

ThayerATM

    Conductor

  • Members
  • PipPipPipPipPip
  • 600 posts
  • Gender:Male
  • Location:Rochester, NY

Posted 15 August 2009 - 10:28 PM

Just for your information the Metropolitan Lounge in Chicago Union Station opens at 8:00 am and closes after the Lake Shore Limited leaves.

This comes from an Amtrak employee that works in the lounge.

:rolleyes: :rolleyes: :rolleyes:

This raises a few questions in my mind.
What happens when the California Zephyr (Train 6) finally gets to CHI at 1:00 AM, reeeally late? That happened on July 13, 2009.

The Metro Lounge is closed, as the LSL left at 9:00, as usual, and the whole station closed at midnight, as usual.

Are the PAX just on their own to figure out what to do in the middle of Chicago in the middle of the night?

#13 AlanB

AlanB

    Administrator

  • Admin
  • PipPipPipPipPipPip
  • 28,750 posts
  • Gender:Male
  • Location:Queens, New York

Posted 15 August 2009 - 11:11 PM

Just for your information the Metropolitan Lounge in Chicago Union Station opens at 8:00 am and closes after the Lake Shore Limited leaves.

This comes from an Amtrak employee that works in the lounge.

:rolleyes: :rolleyes: :rolleyes:

This raises a few questions in my mind.
What happens when the California Zephyr (Train 6) finally gets to CHI at 1:00 AM, reeeally late? That happened on July 13, 2009.

The Metro Lounge is closed, as the LSL left at 9:00, as usual, and the whole station closed at midnight, as usual.

Are the PAX just on their own to figure out what to do in the middle of Chicago in the middle of the night?


No. Often if the train is that late, Amtrak customer service agents are boarded onto the train downline several hours away from Chicago. These agents deal with each connecting passenger, both to arrange new reservations to get them where there are going as well as to give them a hotel voucher, taxi voucher, and meal allowance. If for some reason it's not possible or practical to board agents downline, then agents are kept on duty in the customer service office at CUS and everyone is directed there to do the same.

And since the station is closed, they'll usually set up some baracades and some police presence to guide people out of the station through one open exit.

On occasion, they'll sometimes setup cots in one of the waiting rooms for those who can't get home.
Alan,

Take care and take trains!

#14 RTOlson

RTOlson

    OBS Chief

  • Members
  • PipPipPipPip
  • 427 posts
  • Gender:Male
  • Location:Chico, Calif. (CIC)

Posted 16 August 2009 - 12:20 AM

And who cares? US lounges are a great way to stow your luggage in transit but they do not provide first class services.

Go to http://www.qantas.co...-club/global/en to see what true global travellers expect.

Seriously, you Americans are sooo satisfied with so little.

You get crap and you love it.

Man, isn't that like comparing apples to walnuts? They're the same general concept, but they're catered to two different audiences for two different modes of transportation.
  • Amtrak is a rail service and Quantas is an airline. Wouldn't it be more fair to compare Amtrak with Aussie rail services and Quantas with U.S. airlines? There still might be differences, but I think it would be more relevant.
  • The mode of service and type of passengers contribute to different intended audiences. If security and customs encourages passengers to be at the airport about two hours ahead of time, I imagine there would be more passengers to utilize the lounges. For Amtrak, I doubt people would be at the lounge two hours ahead of departure.
  • Likewise for transfers, air travelers are usually stuck at the airport, train travelers can often leave and come back (and they often do).
  • That said, if a plane or train were late, it would probably be nice to be in an upscale lounge. Waiting around is still waiting around no matter how nice the room you're in.
  • Wildly different qualifying rules for Quantas Club membership and access make Amtrak lounge access rules look ridiculously simple.
I would also refute the claim that we "get crap" and love it. There are so many different threads on this board bemoaning the accommodations in the Amtrak first-class lounges (with the New Orleans Magnolia Room garnering special mention).

It's interesting that we're talking about services that the vast majority of travelers would never access (whether or not they were "true global travelers").

I've been traveling for 24 years. I've never been in an airline first-class lounge and I've only been in an Amtrak lounge once.

Portland's Metropolitan Lounge was decent enough while I waited to transfer from the Empire Builder to Coast Starlight. The room may have not been sleek and upscale, but it was appealing enough and had everything I could've hoped for (luggage storage, advanced check-in, Red Cap service, clean bathrooms, complimentary drinks, newspapers, magazines and TV, etc.).

In any case, I figure I spent about 15 minutes of my four-hour layover in the lounge. The rest of the time I was exploring downtown Portland with some navigational assistance from the lounge attendant.

Edited by RTOlson, 16 August 2009 - 12:21 AM.


#15 Guest_Guest_*

Guest_Guest_*
  • Guests

Posted 16 August 2009 - 07:04 AM

oh dear, i'm such a dumb blonde!!!! but this IS the first time we have travelled long distance on a train anywhere in the world!!! so am i right in saying, we can check out of our hotel about 11am, take our cases to the metrapolitan lounge, leave them there, wander around town and be back to catch the SWC, oh dear, i was thinking we would have to leave the cases at the hotel checkout and then go back, collect them, get a cab to the station!!!!! waste of time and money, am i right

#16 Guest_Guest_J-1 3235_*_*

Guest_Guest_J-1 3235_*_*
  • Guests

Posted 16 August 2009 - 07:14 AM

oh dear, i'm such a dumb blonde!!!! but this IS the first time we have travelled long distance on a train anywhere in the world!!! so am i right in saying, we can check out of our hotel about 11am, take our cases to the metrapolitan lounge, leave them there, wander around town and be back to catch the SWC, oh dear, i was thinking we would have to leave the cases at the hotel checkout and then go back, collect them, get a cab to the station!!!!! waste of time and money, am i right

Never posted as a guest before, obviously!
Yes, you may use the lounge at CHI. Store your bags with the attendant, and visit the city. Return in time for the SWC departure. Enjoy your trip!!

Mike

#17 Chatter163

Chatter163

    Conductor

  • Members
  • PipPipPipPipPip
  • 521 posts

Posted 16 August 2009 - 07:25 AM

we are taking the SWC from chicago to albuquerque, in a sleeper, are we able to use the metropolitan lounge at union station


Yes you can. When you find the big escalators, at the bottom, you'll find they lead to big glass doors. This is where Amtrak's gates are.


Unless they've changed the entrance in the last few months... :P


Which they haven't. Amtrak's lounge and gates are still in the same place, and all entrances to the station are in the same place they were before.


My quip was a nod to AlanB... :lol:

#18 AlanB

AlanB

    Administrator

  • Admin
  • PipPipPipPipPipPip
  • 28,750 posts
  • Gender:Male
  • Location:Queens, New York

Posted 16 August 2009 - 10:48 AM

oh dear, i'm such a dumb blonde!!!! but this IS the first time we have travelled long distance on a train anywhere in the world!!! so am i right in saying, we can check out of our hotel about 11am, take our cases to the metrapolitan lounge, leave them there, wander around town and be back to catch the SWC, oh dear, i was thinking we would have to leave the cases at the hotel checkout and then go back, collect them, get a cab to the station!!!!! waste of time and money, am i right


If you are traveling in a sleeper, then yes you can leave your bags in the lounge.

If you're traveling in coach, then you will not have access to the lounge. On the other hand, there are lockers in the station where you can store your bags for a fee.
Alan,

Take care and take trains!

#19 Guest_MIT22_*

Guest_MIT22_*
  • Guests

Posted 16 August 2009 - 11:53 AM

OK ?? Now show me something relevant like a sleeping car/first class rail lounge as used by true global "travellers" like you! Appreciation for different experiences, prospective and correct spelling must be optional in the global travel world, but the seats did look comfortable. :}

Mit22



for the

we are taking the SWC from chicago to albuquerque, in a sleeper, are we able to use the metropolitan lounge at union station


Yes you can. When you find the big escalators, at the bottom, you'll find they lead to big glass doors. This is where Amtrak's gates are.


Unless they've changed the entrance in the last few months... :P


Which they haven't. Amtrak's lounge and gates are still in the same place, and all entrances to the station are in the same place they were before.

And who cares? US lounges are a great way to stow your luggage in transit but they do not provide first class services.

Go to http://www.qantas.co...-club/global/en to see what true global travellers expect.

Seriously, you Americans are sooo satisfied with so little.

You get crap and you love it.



#20 jis

jis

    Engineer

  • Members
  • PipPipPipPipPipPip
  • 10,770 posts
  • Gender:Male
  • Location:NJ
  • Interests:Trains, Planes and Travel

Posted 16 August 2009 - 12:26 PM

And who cares? US lounges are a great way to stow your luggage in transit but they do not provide first class services.

Go to http://www.qantas.co...-club/global/en to see what true global travellers expect.

Seriously, you Americans are sooo satisfied with so little.

You get crap and you love it.

Well, clearly the OP who asked the question cares. If your interest is in Qantas lounges, clearly you have lost your way and landed in a wrong forum. But whatever..... . How are the Queensland Railway lounges these days? Or for that matter any railway lounges in Australia that are available to general long distance sleeper/first class rail passengers (as opposed to just available to exceedingly expensive luxury trains only)? Maybe they are pretty good. I have no idea. Was just wondering.



Reply to this topic



  


0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users