Note that the survey only asked for our NYP to CIN portion of our trip -- not the return, which I thought was kind of odd.
Anyway, in general, our responses were extremely favorable for the train service, schedule and our attendants. Everything was ontime, our bedroom was excellent and our sleeping attendants were surpreme. I even liked the ClubAcela lounge at NYP.
Low marks went to everything related to public restrooms and food:
-- Occasionally, one of us would use the public restroom if the other was using the bathroom in the bedroom. The public restroom was very disgusting the later into the evening it got. There were just a piles of dirty towels overflowing out of the container and the floor smelled.
-- Food. We had breakfast, lunch and dinner on the NYP to CIN trip. Don't even get me started on this one. They ran out of food and the only thing that made it tolerable was that the dining car attendant was working her tushie off trying to make things pleasant with what she had to work with in her psuedo-kitchen, which wasn't much!
And while the survey only asked for the NYP to CIN portion of the trip, I felt compelled to write about the CIN to BOS portion (with a sleeper to NYP), thus forcing me to create my own worse than "very dissatisified" category on the survey. The food and the dining attendant were horrible on the CIN to NYP segment. As I entered the dining car, I waited for the dining car attendant to acknowledge me. When he did, he shouted at me to sit down. Before I had a chance to say anything, he tossed a menu at me and said he would wait on me *after* everyone else. I said no problem. Then, when he came over to my table and I showed him my ticket stub, he colored up and said he hadn't realized that I was a sleeping car passenger! I smiled and thought "Buddy, that is too late for your tip." but I didn't say a word...
He gave similarly bad service later in the day. In fact, it was so bad that our sleeping car attendant came and served the first-class passenger because the dining car attendant was so bad! I think my husband and I weren't the only ones to complain.
In a nutshell, you do not get what you pay for on the Cardinal with regard to food. If they run out of food, they should permit first-class passengers to have some type of credit toward use in the Cafe Car. I am sure there are 5,000 reasons why they can't (won't) do this, but honestly, when you have been on a train for 18 hours and you are hungry and you have paid for first-class service and food, someone ought to feed you!!
And if you are a person with special dietary needs, forget about it eating in the Cardinal.
I miss the old dining car on the old Cardinal -- the food was fantastic!!!!!!! Even if they could bring back the food at 1/2 the quality of the old dining car, it would still be 1,000 times better than what I had recently on the Cardinal.
My husband received a survey in the *snailmail* from Amtrak about his recent trip between NYP and CIN on the Cardinal. Most of the questions, which asked for responses via a scale from "Very Dissatisified to Very Satisfied*, asked about quality issues with food, service and the sleeping cars.
He filled it out with input from me since no one asked my opinion and I was the one who made the reservation!
Did anyone else receive a survey?
What were his/your answers?