gyuri_ft
Service Attendant
- Joined
- Nov 16, 2002
- Messages
- 140
Called Amtrak Guest Rewards yesterday.
Me: "We may need award tickets on short notice. Is it any problem getting them?"
Agent: "No, no problem at all"
Me: "We would like to go from San Jose to Portland next week"
Agent: "We have sleepers available, than from Klamath Falls there will be a bus"
Me: "Sorry, we not taking a bus, I want to stay on the train"
Agent: "Because of liability we have to book you through guaranteed connection"
Me: "I don't need your guaranteed connection. I need the train"
Agent (repeating himself): "Because of liability we have to book you through guaranteed connection"
After me and the agent repeating what we want, the agent told me, there is a landslide (and later I found out more about it here and in other places).
OK, I told him, we do not know yet when, but we may go on the short notice and the agent told me, no problem as long as the space is available.
Today it turned out, we have to travel this Sunday. I am calling Amtrak - turns out, Guest Rewards department is not open on the weekends. The Amtrak reservation agent refuses me to switch to her supervisor: "I won't allow you to switch to my supervisor if you complain about Guest Rewards". Finally she switches because I say: "Now I don't complain about Guest Rewards only, I also complain about your attitude". Just in case reserved two tickets on Sunday for under $150 total for two people. After reading all this I can say: as detorriating the service in East or Central Europe is... with this kind of attitude from the railroads our people would be on the street demanding the head of Transport Minister on the pole next to the head of the PM and the country's President.
So how to deal with this kind of attitude? OK. file complain. OK, will get again a useless $50 coupon - post factum. After 15 years in the States we move back to a place where trains are actually more-less RUNNING, more-less ON-TIME. I can wipe my assets with the $50 coupon. I have 110K Amtrak Guest Rewards I guess, I can do the same with them like with the coupons.
Me: "We may need award tickets on short notice. Is it any problem getting them?"
Agent: "No, no problem at all"
Me: "We would like to go from San Jose to Portland next week"
Agent: "We have sleepers available, than from Klamath Falls there will be a bus"
Me: "Sorry, we not taking a bus, I want to stay on the train"
Agent: "Because of liability we have to book you through guaranteed connection"
Me: "I don't need your guaranteed connection. I need the train"
Agent (repeating himself): "Because of liability we have to book you through guaranteed connection"
After me and the agent repeating what we want, the agent told me, there is a landslide (and later I found out more about it here and in other places).
OK, I told him, we do not know yet when, but we may go on the short notice and the agent told me, no problem as long as the space is available.
Today it turned out, we have to travel this Sunday. I am calling Amtrak - turns out, Guest Rewards department is not open on the weekends. The Amtrak reservation agent refuses me to switch to her supervisor: "I won't allow you to switch to my supervisor if you complain about Guest Rewards". Finally she switches because I say: "Now I don't complain about Guest Rewards only, I also complain about your attitude". Just in case reserved two tickets on Sunday for under $150 total for two people. After reading all this I can say: as detorriating the service in East or Central Europe is... with this kind of attitude from the railroads our people would be on the street demanding the head of Transport Minister on the pole next to the head of the PM and the country's President.
So how to deal with this kind of attitude? OK. file complain. OK, will get again a useless $50 coupon - post factum. After 15 years in the States we move back to a place where trains are actually more-less RUNNING, more-less ON-TIME. I can wipe my assets with the $50 coupon. I have 110K Amtrak Guest Rewards I guess, I can do the same with them like with the coupons.