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Customer Satisfaction Survey from Amtrak


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#1 RandyJay

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Posted 11 October 2003 - 04:38 PM

Don't know if this is something new or not - I received a customer satisfaction survey form and postage paid reply envelope in the mail today from Amtrak. About 22 questions, to be rated on a 0-100 scale (only ten steps in that range though) regarding a recent trip I had taken on #1 last month. This just came out of the blue - I had not written or called Amtrak at all - so it must just be a random selection process. It appears that they are at least trying to get some customer feedback, which is a good thing. Questions covered friendliness of employees, variety and quality of food, comfort of seating and air conditioning, restroom cleanliness, on-time performance, etc. I rated them 70-100 on everything since I really did have a pretty good trip (on time out of NOL, only 40 min late into SAS). I have posted a low-res scan (jpeg) HERE if you care to see it. Anyway, let's cross our fingers that we are seeing a sign of Amtrak starting to become more concerned about the customer by actually ASKING them what they thought!

#2 P40Power

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Posted 11 October 2003 - 06:06 PM

Its not a new thing, the survey looks a bit different now adays but my grandparents, once frequent Amtrak travelers got a couple of surveys after their travels in the mid-1990s. Most of the questions were the same sorta things.
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#3 Amfleet

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Posted 11 October 2003 - 10:27 PM

Interesting survey. Amtrak should put these aboard trains in the seat pockets in Coaches and in the rooms in Sleeping Cars. Passengers can take them with them if desired, fill them out, and mail them off the costumer service. Much like hotels do.
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#4 Diane

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Posted 11 October 2003 - 11:56 PM

I received a survey regarding my trip on the CS in June. I went RT but they only wanted me to survey the first half. It was an amazing trip so I rated them high. The only small detail was the train was 6 hours late. I didn't care about that much but I wonder if I got the survey because of the extreme lateness.
I agree with Amfleet, I think they should put these surveys on the train. I am of the opinion the average person would not think to call Amtrak if they liked or disliked the train trip. I don't know about most people but I like filling out those cards. I am of the impression that companies want to know what people think of them, good or bad. If Amtrak furnished cards to fill out maybe they would find out the things about the train that people love and then Amtrak could enhance that or if they got negatives comments then they could act accordingly.

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#5 radsmom

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Posted 12 October 2003 - 12:22 AM

After my trip in August I received a survey about a week ago - interestingly enough my survey was specifically about the Philly station and the Acela lounge. I thought that was kinda weird actually.
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#6 tp49

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Posted 12 October 2003 - 12:53 AM

I seem to get one about every 3 months or so from my weekly travels. Sometimes I wonder if they are ever looked at and where the information goes (if it is even tabulated to begin with it).

#7 Viewliner

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Posted 12 October 2003 - 11:46 AM

I agree that the survey should be offered to every passenger, much like Wendys used to (if not still doing) put customer satisfaction cards at every table. Its good to see that show (or at least act) like they care about customers opinions. I've personally never gotten one, but maybe in December. :rolleyes:
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#8 Bill Haithcoat

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Posted 13 October 2003 - 06:53 AM

I, too, got one from my recent trip, but only specifically for the Atlanta-Washington portion of the trip, none of the rest. I am sure I have received them a time or two in the past.

I recall my trip was about the same time as Randy Jay's, because we happened to realize we had ridden in the same set of equipment.

#9 Amfleet Fan

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Posted 14 October 2003 - 09:41 PM

They send those surveys out on a random basis or if they get numerous complaints about a particular train on a particular date.

#10 Guest_daniel Jessup_*

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Posted 11 May 2014 - 12:02 PM

**********  Note: 11 Year Old Thread  ************

 

 

I recently road amtrak for the first time thinking and hoping the 700 mile trip would be in a reasonable amount of time.needless to say it took me over 20 hours to make that trip one way,  My uncle hitched hike the same trip made it there faster than I did and he was holding his thumb out for a ride .  hitch hiking ... go figures   


Edited by MrFSS, 11 May 2014 - 12:43 PM.


#11 Kenneth

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Posted 11 May 2014 - 12:17 PM

I have gotten 2. Both were on the state supported train.  1 each for Mo & IL. Nothing adverse about the trips. So I thought it may have something to do with the State dollars.





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